Note fondée sur 710 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,1 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 nov. 2024
There was no person at the front desk to check people in. Some waited for up to 2.5 hours. I got to the room and there was no pillow. I had to leave the same night.
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Hotel Management, Gestion de l’hôtel
Dear Imade, We appreciate your valuable feedback regarding your recent experience. We sincerely apologize for the extended wait during check-in and for the absence of a pillow in your room. We recognize that we did not meet your expectations, and we are committed to addressing these issues to enhance our guest experience. Thank you once again for your insights, and we look forward to the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management
par un voyageur
Publié le 6 oct. 2024 sur Expedia
par un voyageur
Publié le 30 sept. 2024 sur Expedia
par un voyageur
I wouldn’t stay there again!
Publié le 29 sept. 2024 sur HotelsWhen arrived no one at desk. Two people were sitting outside of entry smoking and they said to go knock on red door around corner which I did but no answer until she came out of door across the hall. When we were going to leave the next morning no one was at the desk again. We were in a non smoking room but it definitely smelled of smoke! There were small holes in the wall behind a stuffed recliner by the window side of the bed. I could not turn the light off by the window side of the bed unless I pulled the bedside stand forward and unplugged it! The grab and go breakfast muffins were super dry! There was only coffee to drink and we don’t like coffee. There were cigarette butts scattered around the front sidewalk when we left.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Nola, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
par un voyageur
Not worth half the price
Publié le 29 sept. 2024 sur HotelsThe No smoking room has been smoked in, a lot. You must ask for every single amenity except toilet paper. The floors are sticky and filthy. I had to wash my feet after walking on the carpet barefoot. It would have been nice to have another blanket
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jennifer, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand the significance of having a clean and smoke-free room. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Expedia
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par un voyageur
Publié le 27 sept. 2024 sur Hotels
par un voyageur
Publié le 27 sept. 2024 sur Expedia
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Definitely did not seem like it was clean. There was handprints on the window and garbage around the room.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Stephanie, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Door did not close. 3 of 4 lights did not work
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Debra, We apologize for any inconvenience you experienced during your stay. Our intention is to provide a comfortable and accommodating experience, and we regret falling short of your expectations. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management
