Ratings based on 818 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 26, 2024
Comment from Hotel Management
Oct. 28, 2024 by GM, Hotel Management
Thank you for the great review and we look forward to welcoming you back soon.
by A traveller
Posted Sep. 27, 2024
Great affordable property. Checked in with no issues. Was as advertised.
Comment from Hotel Management
Oct. 1, 2024 by GM, Hotel Management
Thank you for choosing to stay with us and we look forward to hosting you again soon!
by A traveller
Posted Aug. 24, 2024 on Expedia
Comment from Hotel Management
Aug. 26, 2024 by GM, Hotel Management
Thank you for taking the time to score us a review and we hope to see you again soon.
by A traveller
Not as expected
Posted Aug. 23, 2024 on HotelsThe front desk help was very friendly so check in was very easy. However, the facility looked very worn down and not clean. There was dirt on flooring; smudge hand prints on the glass to office doors and windows in the entry way. The elevator was dirty to even touch the floor numbers. Upon exiting the elevator, the heat coming from an air conditioner in the ice/vending machine room was unbelievable and no one seemed to care that this non functioning air conditioner was blowing out hot air so it made the hallway very uncomfortable. Upon entering our non smoking room - it smelt like it was used as a smoking room but with a cover up fragrant smell. The room seemed to be clean but very worn out carpet. The chair in the corner had holes and stuffing coming out which didn't make you feel comfortable. All in all - the price and location of this hotel was not worth the money as you just didn't feel clean.
Comment from Hotel Management
Aug. 23, 2024 by GM, Hotel Management
Thank you for your review and for sharing your comments with us as we are always looking for ways to improve on our overall service to our guests. We are sorry we fell short of your expectations.
by A traveller
Posted Aug. 23, 2024 on Expedia
Its been a while since I have been to a hotel that is terrible. I thought this being a hilton we would be fine. Aside from the property looking terrible. Not even a trash can outside. The hallways are hot and humid, hot tub doesn't work, and staff seem annoyed with anyone being there. The girst women came around after a few mins. Aside from all that after bringing my luggage to the car, I came inside and went to over to breakfast, after getting some food I seen that they charge $16 for breakfast!!!! We are not talking about a nice fancy breakfast. I am talking hust your basic breakfast with limited options and you want $16!!! We already paid quiet a bit for the room, with terrible air condition, even the elevators at exteemely hot! I was pretty upset to find they charge that much. I for sure will not be going back to this hotel. I hope they put some work into that hotel and concider giving conplimentary breakfast to guests otherwise concider a major upgrade ro breakfast!
Comment from Hotel Management
Aug. 23, 2024 by GM, Hotel Management
Thank you for taking the time to share your experience with us and we are sorry we fell short of your expectations. We will be reviewing your comments with our staff to ensure we are always looking for ways to improve. All Hilton Garden Inn's do charge for breakfast as they are all fresh cooked food, as there are brands such as Hampton Inn that don't charge for breakfast.
by A traveller
Posted Aug. 22, 2024 on Expedia
Overall our stay was fine. The hot tub was under construction and we weren’t notified before our upcoming reservation. Our room smelt like mold and mildew but was okay for a short stay. The front desk staff was hit or miss some very nice some rude and not helpful.
Comment from Hotel Management
Aug. 23, 2024 by GM, Hotel Management
Thank you for your comments as they will continually help us to improve. We do apologize about the hot tub as we have posted on all the sites about it being down. We definitely will inform our engineering team about the guestroom and we hope to see you again.
by A traveller
Posted Aug. 22, 2024 on Expedia
Very nice staff.
Comment from Hotel Management
Aug. 22, 2024 by GM, Hotel Management
We take pride in our staff and our service, so thank you for the great compliment. We hope to see you again in the near future.
by A traveller
Posted Aug. 20, 2024 on Expedia
Need to fix door from pool to outside couldn’t get in after went outside. They couldn’t give me coffee pods cause couldn’t find any and all that was left in the room was defac.
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
Thank you for sharing your experience with us. We are sorry to hear you couldn't get back into the hotel after exiting the pool door and will ensure our maintenance team looks into this. Looking forward to you staying with us again.
by A traveller
Posted Aug. 20, 2024 on Expedia
Was not informed breakfast was not included
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
We are sorry for breakfast not being included, but happy you enjoyed the rest of your stay.
by A traveller
Posted Aug. 19, 2024 on Expedia
Nice place
Comment from Hotel Management
Aug. 19, 2024 by GM, Hotel Management
Thank you for the great review and we look forward to welcoming you back.
