Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
3,8 Confort de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juill. 2024 sur Hotels
The entire building including the unit smelled of marijuana. We couldn’t sleep for two nights because there was loud reverberating base above us. When I went up the second night to ask the person to turn the music down he was very confrontational and made me uncomfortable. We ended up leaving a day early due to lack of sleep and we’re giving no refund as we were told the reservation was nonrefundable.
Commentaires de Gestion de l’hôtel
6 août 2024 par Kasa Bryn Mawr Minneapolis, Gestion de l’hôtel
Hi, We're genuinely sorry to hear about the challenges you faced during your stay. we apologize for the issues with noise and odor that affected your experience. your feedback is important to us, and we will address these concerns to enhance our guests' experiences. Thank you for sharing your feedback. Sincerely, Team Kasa
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Kasa Bryn Mawr Minneapolis, Gestion de l’hôtel
Hi Lauren,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
par un voyageur
Publié le 3 juill. 2024 sur Hotels
It was a good stay and we were comfortable, but there was a smell of marijuana through the hallways and in the elevator which seeped into our room so we didn’t appreciate that smell.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kasa Bryn Mawr Minneapolis, Gestion de l’hôtel
Hi Alexis,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found your stay comfortable overall. However, we apologize for the inconvenience caused by the smell in the hallways. Rest assured, we take your comments seriously and will address this matter promptly. Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable experience.Best regards,Team Kasa
par un voyageur
Publié le 22 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mai 2024 par Kasa Bryn Mawr Minneapolis, Gestion de l’hôtel
Hi Ayla,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
par un voyageur de Sherwood Park
Publié le 12 févr. 2024 sur Expedia
Very clean...well kept...good amenities...near downtown...friendly neighbors...would recommend for short or longer stays in the twin cities!
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Kasa Bryn Mawr Minneapolis, Gestion de l’hôtel
Hi Greg,Thank you for taking the time to share your experience at Kasa Bryn Mawr Minneapolis. We're thrilled to hear that you found our property very clean, well-kept, and with good amenities. It's wonderful that you enjoyed the convenient location near downtown and had friendly neighbors. We truly appreciate your recommendation for both short and longer stays in the twin cities. We can't wait to welcome you back and provide you with another exceptional stay!Best regards,Team Kasa
par un voyageur
Publié le 21 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Kasa Bryn Mawr Minneapolis, Gestion de l’hôtel
Hi Jhon,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
par un voyageur
Publié le 26 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 juill. 2023 par Team Kasa, Gestion de l’hôtel
Thank you for staying with us during your visit to Minneapolis! If there was anything we could have done to improve your stay, please let us know. We look forward to welcoming you back on your future travels to our city.
par un voyageur
BEWARE…DO NOT BOOK THIS PLACE!!!
Publié le 18 juin 2023 sur HotelsI never got a chance to stay. I would never ever recommend a Kasa property. I went through such a hassle in trying to communicate with them. They texted me 30 minutes before check in to tell me that the HVAC unit isn’t working properly and that a maintenance person would have to come service it sometime during our stay. Who wants a maintenance person to come invade your space while on vacation? Mind you, it’s summertime and hot out. They refuse to refund any of my money. They said they would only refund one night if we chose to stay in the unit with the broken HVAC. It’s their fault and didn’t tell me ahead of time that they knowingly had this issue. They should be ashamed of themselves to run a business this way. They should solely be responsible for refunding the entire amount they charged me, even after the back and forth, they said that the unit would NOT be available after all and still NEVER refunded me. I would be very weary with booking with them. I can’t trust them. Something was wrong on their end and they took my money. Told me to go through hotels.com to refund me, when they should themselves offer up the refund. It took hotels.com three hours to find another place due the the irresponsibility of Kasa management who could not supple the unit. I absolutely DO NOT recommend anyone staying here. If something happens, you will not get your money back. It’s a waste of time and money. Find a different place to stay.
Commentaires de Gestion de l’hôtel
20 juill. 2023 par Team Kasa, Gestion de l’hôtel
We sincerely apologize for the inconvenience and frustration you experienced during your attempted stay at our Kasa property. We understand how essential a seamless and pleasant vacation experience is, and we regret that we fell short of your expectations. Our team is deeply sorry for the HVAC issue and the inconvenience it caused. We strive to offer the best service and acknowledge that we failed in this instance because of this unforeseen event.We are unable to extract your reservation details based on the nature of your review, so we cannot clarify why you were not granted a refund. In cases such as this, alternative accommodations would have been offered to you. Based on your comments, we realized that our efforts to assist in repairing your HVAC were unacceptable by your standards. We deeply regret that our attempt to resolve the situation fell short of your expectations. Your feedback is invaluable to us, and we will use it to make necessary improvements to enhance our services. We wish you the best in your future travels.
par un voyageur
Nice stay
Publié le 20 mai 2023 sur HotelsOne bedroom unit in a residential apartment building in residential neighborhood. The unit was comfortable and well-appointed. The walls are paper-thin, so you can hear everyone living their lives around you, which isn't ideal. No on-site parking, but plenty of parking on the street. Nice option for a longer trip.
par un voyageur
Give it a shot
Publié le 22 mars 2023 sur HotelsOverall the hotel is exactly what everyone else has said it’s been, I thought the area/neighborhood would be sketchy but I didn’t have any issues around the area. The hotel seems to be half apartments and half hotels so everything was well kept and the gym was actually pretty nice. Tons of pots and pans and silverware in the cabinets which helped cause I made steaks one night while I was there for my Girlfriend. This is a really nice place if you want a mini apartment for a few days it’s cheap and everything about it was nice
Commentaires de Gestion de l’hôtel
2 mai 2024 par Kasa Bryn Mawr Minneapolis, Gestion de l’hôtel
Hi Jacob, Thank you for sharing your positive experience and giving us a 5-star rating! We're delighted to hear that you found our property comfortable and well-kept. Your feedback about the amenities like the gym and the well-equipped kitchen is truly appreciated. Your kind words motivate us to continue delivering exceptional stays. We hope to host you again soon! Best regards, Team Kasa
