Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,8 Propreté de la chambre
2,1 Service et personnel
2,0 Confort de la chambre
1,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de COQUITLAM
Publié le 6 nov. 2024
I would never stay in this place again.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is valuable to us, and we’ll work hard to address any issues you may have encountered. We hope you’ll consider giving us another chance in the future to provide a better experience.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
You can see that this property is attempting at renovating BUT that doesn’t mean that there should be black mold in the shower, the carpets shouldn’t have crumbs on them and there shouldn’t be stains on the sheets! We were missing a handle on our dresser, no tv remote, and stains all over the bathroom wall that looked like feces! We checked in very late at night and had a very small baby and did not want to pack our stuff up at 10pm at night to find a new hotel. There’s no pool as advertised and the breakfast was unpleasant. Milk sitting out (unrefrigerated) and flies on the bagels and toast! You truly get what you pay for here.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your detailed feedback. We apologize for the conditions you experienced during your stay; this is not the level of cleanliness we strive for. Your comments regarding the mold, carpet cleanliness, and breakfast setup are very concerning and will be addressed immediately with our team. We understand the inconvenience of traveling with a small child, and we’re sorry for the difficulties you faced. We appreciate your insights as we work to improve our property and guest experience.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
You get what you pay for. The room rate is very low compared to the Garden Inn across the street, and that should have been a tip. I really just wanted a night of sleep in a clean and safe place and was glad I only needed one night. The hotel is under construction so you will not get what you see online. The original room I was given did not have working lights. I was provided a new room that the hotel had just finished remodeled.
The new room had dirty carpet, remodeling material on the carpet, dirty bathroom and so on. I am not very picky as I understand remodeling can mean a lot of things but I do expect to have cleanness. I slept clothed as it was middle of the night when I arrived and got out as soon as I could the next day.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations, especially regarding cleanliness during our remodeling. Your comments about the room conditions are concerning, and we will address these issues with our team. We appreciate your understanding of the renovations, and we hope to improve before your next visit.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
I did not stay for the two nights I was registered. So the saying goes... you get what you pay for. The room smelled so bad and the furniture in the room were damaged.
The night clerk did not have authorization to refund the two nights. I was asked to call the next day and I did. That clerk was going to research and I have yet to hear back. I complained to Expedia but my charge is still on PayPal. I will go to PayPal and get the credit for the two nightrs I COULD NOT stay at this hotel.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback, and we’re sorry to hear about your experience. We apologize for the inconvenience you faced and any lack of communication. We will look into this issue to ensure it is resolved promptly. Your comments are valuable to us, and we hope to have the opportunity to make things right in the future.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for sharing your rating. We look forward to serving you even better in the future!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
It was horrible the hotel is under construction so it does not look anything like the pics on your website in addition the room was dirty stain in the carpet lamp shades .. I booked for 2 nights but I had to checked out after 1 day … I need to dispute the second night as the hotel was not as described in your website ..
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Our property is currently undergoing renovations to enhance our facilities, and we regret that this impacted your visit. We are addressing the cleanliness issues you mentioned to ensure they are resolved. Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.
par un voyageur de Panama City Beach
Publié le 15 sept. 2024 sur Expedia
The property has mold which made me ill. They still haven’t refund my money as I needed to checkout after one night for the remaining stay.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We are sorry to hear about your experience and the discomfort you faced. The health and well-being of our guests is a top priority, and we’re addressing the mold issue urgently. We will investigate the matter instantly and assure that the same will not be repeated. We are assuring to meet your expectations in your future stay.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
In the midst of refurbishment.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your understanding during our refurbishment. We appreciate your patience and hope to provide a refreshed experience on your next visit.
