Note fondée sur 446 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kenneth,Thank you for choosing our property for your stay. We're sorry to hear that your experience didn't meet your expectations, and we appreciate your willingness to share your thoughts. Your feedback is crucial to our ongoing efforts to improve our services, and we value the insights you've provided. Please be assured that we will take your comments seriously and work to address the issues you encountered. We hope you'll give us another opportunity to offer you a better and more satisfying stay. We appreciate your understanding.Sincerely, Hotel Manager
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Marquis,Wow, a 10-star review! We're thrilled that your stay with us was flawless. Knowing we could meet your expectations means the world to us. We look forward to providing you with the same level of excellence during your next visit. Thank you!Sincerely, Hotel Manager
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kim S,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and hope that we can improve in the future so that next time you're in town, we can earn a 10 out of 10 star rating from you!Sincerely, Hotel Manager
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ahmed,Thank you for your feedback and for rating us 8 out of 10! We’re glad to hear that you had a positive experience during your stay. Your insights are invaluable to us, and we’d love to know what you enjoyed most and any areas where you think we could improve. We appreciate your support and look forward to welcoming you back for an even better experience!Sincerely, Hotel Manager
par un voyageur
Publié le 14 août 2024 sur Expedia
Y
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kevin,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely, Hotel Manager
par un voyageur de sioux falls
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Dolly,Thank you for your feedback and for rating us 2 out of 5. We sincerely apologize for not meeting your expectations during your stay. Your concerns are important to us, and we would love to hear more about what went wrong so we can address these issues. Our goal is to improve and provide a better experience for our guests. Please reach out to us directly if you’d like to discuss your experience further. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
Fast check in
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Oscar,Thank you for the 5/5 rating! We’re delighted to hear that your check-in process was quick and efficient. We strive to make every aspect of your stay as smooth as possible. If you need anything else or have further feedback, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
Did not like that we had to pay for parking
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Stacy,Thank you for your feedback. We understand that paying for parking can be frustrating, and we apologize for any inconvenience this caused during your stay. We strive to provide a comfortable experience, and your comments will help us evaluate our parking policies. We're glad you chose to stay with us and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kawa,Thank you so much for your incredible 10-star rating! We’re thrilled to hear that your stay was nothing short of perfect. Your satisfaction is our top priority, and your feedback affirms our commitment to excellence. We look forward to welcoming you back for another amazing stay!Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
Upon checking in, we found our entire mattress stained and covered in old pee. Both sides of mattress. Were now allowed a refund and they switched us rooms. New room had a mess all over the mirror, hair all over the tub, a stain on the chair and couch, missing curtains. Outside of property was full of weeds taller than me. Entire inside smelled like pot and body odor. DO NOT STAY HERE! RUN!
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Abigail,We deeply apologize for your experience during your stay. What you described is unacceptable, and we take your feedback very seriously. Cleanliness and comfort are our top priorities, and we are currently addressing the issues you encountered with the mattresses, room cleanliness, and property maintenance. Your comments will help us improve our services and prevent such occurrences in the future. We appreciate your honesty and hope for the chance to restore your faith in us.Sincerely, Hotel Management
