Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
2,9 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 mai 2024 sur Expedia
Airport shuttle ever 15 mins is great!
Commentaires de Gestion de l’hôtel
22 mai 2024 par Manager, Gestion de l’hôtel
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
par un voyageur
Publié le 25 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2022 par Manager, Gestion de l’hôtel
We can't thank you enough for sharing your feedback with regards to our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
par un voyageur de Urbandale
Publié le 31 août 2024
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Manager, Gestion de l’hôtel
Thank you for your positive rating! We're glad you enjoyed your stay with us.
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Thank you for your rating. We appreciate your feedback and hope to provide a better experience on your next visit.
par un voyageur
Publié le 17 août 2024 sur Expedia
The staff were great but the room was gross. Very dirty and as we were leaving I was doing a quick room check and there was dirty underwear under the bed. Gross!! Won’t stay again.
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello, We sincerely apologize for the cleanliness issues you encountered during your stay. This is far below our standards, and we deeply regret the unpleasant experience. We're glad to hear that our staff provided great service, but we understand how important a clean room is. We will address this with our housekeeping team immediately. Thank you for bringing this to our attention.
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Thank you for your positive rating! We’re delighted to hear that you had a good experience and appreciate your support. We look forward to welcoming you back soon.
par un voyageur
DON'T STAY HERE!
Publié le 16 août 2024 sur HotelsI requested an early check-in and was told 2 PM. Regular check-in is 3 PM. I ended up having to rent a car from the airport so I had a place for my bags while I went to meetings. When i checked in, the mgr wanted to charge me a $200 room deposit. I told him to cancel my room. I didn't have $200 to spend since I rented a car. He said he'd only charge me $100 and I went to my room. I later noticed he charged me $175. I got off the elevator to the smell of marijauna. My door wasn't shut all the way. I pushed it open and walked in. The door frame is too small and the door gets stuck. It took both hands to get it shut and lock the deadbolt. The room smelled terrible. The ac kept the room from getting hot, but never cool. I went to shower and thr shower curtain rod was falling off the wall. The curtain kept sliding back to the middle, so water got all over bathroom. And it smelled like cigarettes when the vent fan was on. There were no bed pillows. Only throw pillows with pillow cases on them. I did check for bed bugs, surprisingly there weren't any. They had no plates at breakfast. Everyone was eating pancakes with plastic spoons out of bowls. I grabbed the best looking banana I could find and went back to my room. I was about to peel it when I saw bugs crawling all over it. I know this isn't the Hilton, but I've never had issues with a Super 8. All I wanted was a clean room for one night. I'll never stay at a Super 8 again.
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
We apologize for the issues you faced during your stay. We have reviewed your payment details and found that you were charged 75, not 175, and a refund of 100 has been processed. We regret the inconvenience caused by the room conditions, and we appreciate your feedback as we work to address these concerns.Thank you for bringing this to our attention.
par un voyageur
Publié le 15 août 2024 sur Expedia
Good shuttle experience
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear you had a good experience with our shuttle service. We hope to welcome you back soon.
par un voyageur
Simple clean hotel
Publié le 15 août 2024 sur HotelsIt was all good for a airport night stay. Simple hotel with what's needed and it was clean...
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear that you had a good stay and found everything you needed for a comfortable airport night stay. We appreciate your kind words about the cleanliness as well.
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Manager, Gestion de l’hôtel
Thank you for your positive rating! We're glad to know you enjoyed your stay and appreciate your support. We look forward to welcoming you back soon.
