Note fondée sur 166 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
2,9 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Mt Vernon
Publié le 31 juill. 2024 sur Expedia
Last week we stayed at Town Square Place in Chaska Minnesota. Expedia's listing of this facility is MISLEADING and borders on outright fraud. No family should ever stay there as it is closer to a halfway house for people that have issues with the courts or family service. There are NO amenities at all, and they happily put it in print and make you sign that you understand.
The odor on the third floor is a obnoxious, I can't tell if it's ethnic food or a chemical cook.
The general manager is the most incompassionate person I have met in my life. When my wife had a very embarrassing emergency/accident related to her Irratable Bowel Syndrome ((with D), the Manager was IRATE that she would use the bathroom in the main lobby....that are marked "employees only". IN THE MAIN LOBBY. the manager continued to berate us, called us rude and inconsiderate while my wife is crying and humiliated trying to do something with these soiled garments.
THIS PROPERTY HAS NO BUSINESS WITH RETAIL TRAVELERS!!!
Commentaires de Gestion de l’hôtel
1 août 2024 par Brandy, Gestion de l’hôtel
I'm sorry you feel this way.
par un voyageur
Worst stay ever
Publié le 21 juill. 2024 sur HotelsThis should not even be listed. It smells like sewerage and is infested with roaches and other bugs. This place was no where near worth the money I paid. The pull out bed was absolutely dangerous. I addressed the roach problem several times I was not offered a new room they kept claiming pest control was coming and they never came. My leg is broken and this was truly a terrible experience. In all my years of traveling I can honestly say I have never went through this.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Brandy K, Gestion de l’hôtel
I'm sorry this happened to you, and we are addressing your concerns.
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Staff was very helpful , accommodations were clean and quiet excellent air conditioning
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Brandy K, Gestion de l’hôtel
Thank you for staying with us and the kind review. Much appreciated by the staff.
par un voyageur
Publié le 3 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2024 par Brandy K, Gestion de l’hôtel
Thank you for staying with us. If you could please reach out to the desk so we can get a better understanding of your stay.
par un voyageur
Publié le 24 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 mars 2024 par Brandy K, Gestion de l’hôtel
Thank you for your recent stay. If you could reach out to the front desk so we can discuss your concerns further,
par un voyageur
Publié le 21 mars 2024 sur Expedia
Very unprofessional from the minute I stepped in the door. They told me they didn’t have my Expedia reservation and made me pay on site. I drop my stuff off in my room and went out for the evening. Upon returning there were cockroaches crawling all over my bed. I took a video and asked for a refund at the front desk. They told me it would take 3 to 5 days.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Brandy K, Gestion de l’hôtel
I'm sorry this happened to you. We are addressing your concerns immediately. If you could reach out to me we can discuss this further. Thank you.
par un voyageur
Publié le 2 févr. 2024 sur Expedia
The staff was very nice and the room was clean and cozy. Its an older hotel but still in excellent condition. Go try it.
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Brandy, Gestion de l’hôtel
Thank you for your kind review. We hope to see you again. Have a beautiful day!
par un voyageur
Publié le 17 déc. 2023 sur Expedia
First of all they stole my truck.
They towed my Chevy Avalanche because they though it was unregistered. They didnt call me at my room to ask if it was not registered. The phone numbers to reach staff were unreachable. I called the police and they located my truck. The towing company that works for the motel did not ask local police if the truck was legal and stole my truck.
Expedia has done nothing for me eithe WELCOME TO CHASKA MINNESOTA r
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Brandy, Gestion de l’hôtel
I'm sorry there was some confusion about the Canada plates with the sticker saying 2022. I'm happy we got your vehicle back safely unharmed and free of charge.
par un voyageur
Publié le 17 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Brandy, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Disgusting and Rude Staff
Publié le 4 oct. 2023 sur HotelsThis was the worst experience I have ever had in my life.
We arrived and were booked for 5 weeks. It was dirty and outdated from the get-go but decided to try and stay optimistic. Checked into our room and got settled. We were only there one day before my husband found 3 cockroaches in the bathroom and then in the area where we had our food and crock pot. My son was hysterical refusing Ron stay in the room.
When I spoke to the manager the next day she basically laughed at me telling me I was over reacting and it wasn’t that bad. I demanded a refund. Since I paid most on cash she tried to tell me she didn’t have cash on hand.
After talking to the regional manager I agreed to just let them refund my card on file but when she tried to do that it would. It let her because I pod most in cash. So she went into the office and got the cash. Even though she claimed they had no cash on site.
This play is dirty and unkept. They don’t provide any sort of breakfast options and there is very little security. One floor you can just walk right in.
Never again!
Commentaires de Gestion de l’hôtel
5 oct. 2023 par Brandy, Gestion de l’hôtel
We will be addressing your concerns directly.
