Note fondée sur 814 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
2,9 Service et personnel
2,8 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Correct
Publié le 12 nov. 2019 sur HotelsBien pour une nuit, il y a une machine a waffle.
Commentaires de Gestion de l’hôtel
12 nov. 2019 par Manager, Gestion de l’hôtel
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope to someday have another opportunity to host your stay.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Bathtub very slippery and no grab bars, bathroom door would not close, no refrigerator or microwave in room, no phone in room, ice machine didn’t work window was left open so wasps in the room. Towels and bedding low quality. Only bonus was Rubys family restaurant directly across street. Also, motel would not hold our luggage for a short time after check out.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Kim,We appreciate your feedback and regret to learn about the challenges you encountered during your stay. Your comments have been noted and will be shared with the relevant teams for immediate review. We value your feedback and hope you will consider reaching out to our management directly to address any further concerns or feedback you may have regarding your experience.
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Mckala, We're sorry to hear about your experience. We would appreciate it if you could kindly get in touch with us to provide more details about your stay so we can address the issues you encountered. We value your feedback and aim to improve our services for all our guests.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Ryan, We value your experience and would appreciate the opportunity to address any concerns. Please feel free to reach out to us directly so we can ensure your next stay exceeds your expectations.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The breakfast was a joke. Three slices of bread at 6:30am, juice machine didn't work, a substitute like sunny d was offered, only three choices for breakfast and there wasn't any batter for waffles! So, really only two choices. The bathroom was dirty, a big blob of something on the shower curtain and what looked like blood stains on the bedspread.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Linda, We apologize for any inconvenience during your stay. Our team is committed to maintaining high standards, and we'll address your concerns with the appropriate departments to ensure our services meet expectations. Your feedback is valuable in helping us improve for future guests.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Outlet falling out of wall, could not open window, many things need to be fixed or replace
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Mandi,Thank you for sharing your feedback with us. We appreciate your observations and will ensure our maintenance team addresses these points promptly to enhance our guests' experiences. Your comments will help us improve our services for future guests.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Overall the experience of staying there was unpleasant. While the rooms looked clean, the non-smoking room reeked of cigarettes. The lock on the door had been busted off and re-fastened ascue leaving for a very unsafe feeling. nothing bad happened at our stay. The breakfast was also lacking as it was made up of coffee, toast, bananas, and the standard waffle maker.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Manager, Gestion de l’hôtel
Hello Evan,We appreciate your feedback and apologize for the issues you encountered during your stay. Your concerns have been noted and will be shared with the relevant teams for review and improvement. Our team strives to provide a safe and comfortable environment for all our guests.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Everything wasn't what I was showing
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Christina, We appreciate your feedback and regret to hear that your experience did not meet expectations. We encourage you to reach out to our management team directly to address any concerns you may have. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
I would like to note that our stay was satisfactory, and the lady that checked us in was very friendly and wonderful to work with. The hotel itself was clean and the stay was great. However; I booked a two queen beds room, two months ago, I showed up early to see if we could check in because we had some plans. the gentleman who was there asked if I needed two beds I said yes that’s what I prepaid for. I said it was me another adult and a child staying there, and he said oh we have one bed only. Because I had already paid and we were there and needed a place to stay I agreed and we came back later because we couldn’t check in. I will not be staying here again. People who prepay for two beds do not want to stay three to a bed on a day notice. If you couldn’t support the stay you should have notified me, refunded me and I would have found another hotel. It would have been different if I had just booked it, typically then you aren’t guaranteed but I have never not gotten enough beds this is ridiculous. I don’t care how nice your hotel or staff is. I’d just as soon commute the six hours home or reserve a campsite at least I would know how many beds to have.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Chelsea, We appreciate your kind words about our friendly staff and clean hotel. We regret any inconvenience with your room request and understand your disappointment. We recommend guests confirm bed preferences closer to their arrival date for guaranteed availability. Your feedback is valuable and will help us improve communication for future stays. Thank you for sharing your experience with us.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
TV only worked for about ½ hour then said Network disconnected. Went to front desk and told them, they said they'll send manager down to fix it.
Bathroom door will not close. Bottom of bathtub full of Ajax scrubbing powder.
Main door you have to slam to shut.
Told front desk all above problems and nothing was done.
Booked because it's a Wyndham but really disappointed
Breakfast included waffles and coffee was it.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Kenneth, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable to us, and we will use it to improve our services. Please feel free to contact our management team for any further assistance. Thank you for choosing Wyndham, and we hope to welcome you back for an improved stay in the future.
