Note fondée sur 139 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,3 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Ordinaire comme place
Publié le 9 sept. 2018 sur HotelsPour le prix, il aurait pu avoir le déjeuner compris.
Il devrait avoir un vrai porte-bagages de motel!
À notre départ attendue 10min et sonner 3 fois sans réponse!
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Dewi, Gestion de l’hôtel
That is great to hear, Jeff! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Staff made it extremely hard to get it and weren't the easiest to explain our situation to. Expedia was trying to clarify and verify our reservations with them but **coincidentally** front staff would walk away from the phone and only coming back when it stopped ringing.... Thankfully, we were able to have Expedia representative on our phone who was willing to put their foot down about our reservations and got us in. So beware of that if you're using Expedia.. may run into hiccups.. Hopefully they discontinue service with each other because it was a difficult hassle especially while we were so tired from long rides and wanted to simply lay down. It was only for one night.. Eventually got in though. Beautiful view, alot of dead bugs but thankfully yes, dead lol. AND that was to be expected because it's very close to water. but probably won't be back due to the situation being so difficult to navigate through.. Overall very basic and simple room. No AC, they had a fan in the room for you to use, but it was a very powerful fan!!! Made the room cold at night lol,
I'm sure if you're booking through OYO it'll be no problem at all though with the check in process! Cool for a short stay!
Commentaires de Gestion de l’hôtel
2 août 2024 par Barbara, Gestion de l’hôtel
Hi, Byron! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
par un voyageur
Publié le 23 juin 2024 sur Expedia
Had reserved an accessible room but none was available when I arrived :(
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Joey, Gestion de l’hôtel
Hi, Sandra! Thank you so much for spending your valuable time to share your views with us. We will surely work on your feedback to keep up with your expectations. Regards, Joey
par un voyageur
Publié le 17 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 juin 2024 par Ammy, Gestion de l’hôtel
Hi, Angel! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.
par un voyageur
Hotel Closed
Publié le 28 oct. 2022 sur HotelsThis hotel was closed. The place was under construction and no one was there. Doors were licked. Called hotels . Co right away. Its not open
par un voyageur
Sketchy at best
Publié le 7 sept. 2022 sur HotelsOut of order elevator, used/opened toiletries (soap) and questionably clean (possibly used?) towels. Hole in corner of mattress (possible drug hiding spot???)
Just bought by another company according to desk clerk so maybe will improve under new ownership.
Commentaires de Gestion de l’hôtel
9 sept. 2022 par Manager, Gestion de l’hôtel
Hello Guest, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our elevator. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.
par un voyageur
Publié le 4 sept. 2022 sur Expedia
Keep driving! The entrance is unattended at any hour, you must dial staff (living on premise of course). There is a roll up door over the host stand like the dang bus terminal and you can see why. Rooms are filthy and unkept, maintenance is minimal if done at all. Housekeeping is NOT CHANGING LINENS. I found a bloody dried cotton ball in the sheets of the bed that had also stained the sheets, don't know how long ago it got there but someone just pulled up the sheets. The floor was also filthy, I had the maintenance man sweep up a handful of filth. I got another room only to find that the toilet looked like someone peed in in and never flushed and feces covered the whole bowl. Staff said it looked like a bunch of chewing tobacco, likely was but pure filth that housekeeping didn't even care t clean. Got a 3rd room the manager cleaned herself and it was ok. To be fair, she was asled to relocate here and run the place with no budget, no control and no support. She is trying but without support it won't happen here. Move on if you value your heath or marriage.
Commentaires de Gestion de l’hôtel
5 sept. 2022 par Manager, Gestion de l’hôtel
Hello mike, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
par un voyageur
Publié le 22 août 2022 sur Expedia
Location was great for us but their ice machine was broke, towels were stained, no coffee pot in room, mini fridge FROZE my insulin pen and the complementary Coffee wasn’t ready til AFTER 9am, beds were not made up for us and looked like the beds were made by a blind person.
Commentaires de Gestion de l’hôtel
24 août 2022 par Manager, Gestion de l’hôtel
Hello Amanda, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our ice machines. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.
par un voyageur
Publié le 2 août 2022 sur Expedia
Doors slaming every night between 2-4am. Sketchy people coming in and out
Commentaires de Gestion de l’hôtel
3 août 2022 par Manager, Gestion de l’hôtel
Hello Peggy, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.
