Ratings based on 842 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 23, 2024 by Vivek, Hotel Management
Wow, thank you so much for your perfect score! We’re thrilled to hear that you had such a wonderful stay with us. Your kind words and high rating mean the world to our team.We look forward to welcoming you back soon for another fantastic experience!
by A traveller
Posted Sep. 22, 2024 on Expedia
The pool and hot tub are closed
Comment from Hotel Management
Sep. 23, 2024 by Vivek, Hotel Management
Thank you for sharing your feedback. We appreciate your honest review and are sorry to hear that the closure of the pool and hot tub affected your stay.We understand how important these amenities are to our guests, and we’re working hard to get them back in service as soon as possible. We hope you’ll give us another chance to provide you with a better experience in the future.
by A traveller
Posted Sep. 21, 2024 on Expedia
Nice place to stay. Sorry the pool & hot tub were "down."
Comment from Hotel Management
Sep. 23, 2024 by Vivek, Hotel Management
Thank you for your kind review! We’re thrilled to hear that you enjoyed your stay and found our place nice. We apologize for the inconvenience caused by the pool and hot tub being unavailable during your visit.We are working diligently to ensure they are up and running for your next stay. We hope to welcome you back soon for an even better experience!
by A traveller
Posted Sep. 21, 2024 on Expedia
Clean and quiet.
Comment from Hotel Management
Sep. 23, 2024 by Vivek, Hotel Management
Thank you for taking the time to leave us a review! We’re delighted to hear that you found our place clean and quiet. Your positive feedback means a lot to us and helps us strive for excellence.We hope to welcome you back soon for an even better experience.
by A traveller
Posted Sep. 21, 2024 on Expedia
Staff weren’t available ever, and no one answered or gave us towels when requested. The tile in the elevator is falling apart, and the pool/hot tub wasn’t filled (there were no signs saying the pool was closed).
Comment from Hotel Management
Sep. 21, 2024 by Vivek, Hotel Management
Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay.Staff Availability: We are very sorry to hear that our staff was not available when you needed assistance. This is not the standard of service we strive to provide. We are addressing this issue with our team to ensure better availability and responsiveness in the future.Towel Request: We apologize for not fulfilling your request for towels. This oversight is unacceptable, and we are implementing new procedures to ensure all guest requests are promptly attended to.Elevator Maintenance: The condition of the elevator tiles is concerning, and we have scheduled immediate repairs to address this issue.Pool/Hot Tub Closure: We regret that the pool and hot tub were not filled and that there were no signs indicating their closure. We will ensure that proper signage is in place in the future to inform guests of any maintenance or closures.Your feedback is invaluable to us as it helps us improve our services. We hope to have the opportunity to welcome you back and provide a better experience.
by A traveller
Posted Sep. 20, 2024 on Expedia
I did the online check in when we showed up the room had been canceled. No explanation or refund they still charged us.
Comment from Hotel Management
Sep. 26, 2024 by Vivek, Hotel Management
Sorry for the inconvenience caused to you. We are trying to find the reason for your cancellation. Also we would like to inform you that we have not received any payment from Expedia. Hence you will have to work with Expedia for your refund.
by A traveller
Posted Sep. 18, 2024 on Expedia
by A traveller
The sign is the only front desk person you’ll see.
Posted Sep. 17, 2024 on HotelsWe stayed 3 nights here and moment we checked in I knew the smell was going to be an issue, by Monday morning I couldn’t get out of there fast enough. All you smell is cat pee, It’s bad, I’m not sure how they would go about even fixing a problem as severe as cat pee throughout an entire building. It’s a decent property, but of course who you have representing the property plays a huge part. The gal who checked us in “Diaonna” or something seen us drive up, get out, walk into the building and didn’t even bother to get out to vehicle she was sitting in right outside the front double doors. My husband had to call the number on the little sign at the front desk that is out 24/7. When he called we watched her get out of the parked car and come into the lobby and she began checking us in. She was nice and answered all the normal questions I had but after she followed us out and went right back into the passenger side of the car. As we were bringing out belongs in there was at least 3 other families waiting to get checked in and they looked annoyed no one was around to check them in. The crazy thing is everyone had to walk directly in front of the car she was sitting in to get into the lobby so she was fully aware all these people came in and wasn’t bothered. She was going to wait until she was called out before she came in. I only gave 3 stars because maintenance Dave saved our TV and was nice and fast at his job. Cleaning should take precedence in a beautiful property as this.
Comment from Hotel Management
Sep. 18, 2024 by Vivek, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay.We are very sorry to hear about the unprofessional behavior of our front desk staff and the unpleasant smell you encountered. This is certainly not the standard of service we aim to provide. We have addressed these issues with our team to ensure they do not happen again.On a positive note, we are delighted to hear that Dave from our maintenance team was able to assist you promptly and effectively. We will make sure to pass on your kind words to him.Your feedback is invaluable to us as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Thank you once again for your review.
by A traveller
Posted Sep. 16, 2024 on Expedia
The gentleman Q exceeded expectations and went above and beyond
Comment from Hotel Management
Sep. 18, 2024 by Vivek, Hotel Management
Thank you so much for your wonderful review and for giving us a perfect 5 out of 5 rating! We are thrilled to hear that you had an excellent stay with us.Your kind words about [specific aspects they praised, e.g., our service, the room, the amenities] mean a lot to our team. We strive to provide the best experience for our guests, and it’s incredibly rewarding to know that we succeeded during your visit.We look forward to welcoming you back to [Hotel Name] in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for your feedback and for choosing to stay with us.
by A traveller
Posted Sep. 13, 2024 on Hotels
Comment from Hotel Management
Sep. 14, 2024 by Vivek, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that you had a perfect stay with us and that we could meet your expectations. Your kind words motivate our team to continue delivering exceptional service.We look forward to welcoming you back soon!
