Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Kate, Gestion de l’hôtel
We hope you’ll consider staying with us again in the future for an even better experience once our renovations are complete!
par un voyageur de Winnipeg
Publié le 19 sept. 2024 sur Expedia
The air conditioner had been turned on in advance to ensure a lovely cool stay at a very hot time
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kate, Gestion de l’hôtel
Thank you so much for your review! We hope to welcome you back soon.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Restaurant and pool closed for renovations at the time!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Kate, Gestion de l’hôtel
We appreciate your patience and hope you’ll consider returning once our renovations are complete, so you can fully enjoy all the updated amenities!Thank you again for your understanding, and we hope to welcome you back in the future.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
There is an internet or cable box located on the wall near the ceiling with a bright blue light that illuminated the entire room making it virtually impossible to get a decent sleep.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Kate, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for the disturbance caused by the Wi-Fi router in your room. We understand how important a good night’s sleep is, and it’s unfortunate that this issue affected your comfort.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
The hotel is a mess. Yes, they are under construction but the rooms were filthy.
Everything is closed due to renovations. No restaurants around. There was no cable television.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Kate, Gestion de l’hôtel
Thank you for sharing your feedback. We sincerely apologize that your stay with us did not meet your expectations. While we are undergoing renovations to improve our facilities, we understand this shouldn't affect your comfort, and we are sorry to hear that your room was not up to standard. Cleanliness is a priority, and we will be addressing this with our housekeeping team to ensure future guests have a better experience.We do hope you'll consider giving us another chance once the renovations are complete to provide you with the quality experience we strive for.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Had late check in (930 pm) Expedia did not have on site that renovations were being done and there were NO eating facilities when I booked. Walking at night not a good choice. STAFF WAS WONDERFUL and very nice. ROOM was very clean and no issues
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Kate, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We always strive to keep our booking platforms up to date, and we apologize if this information wasn't made clear at the time of your reservation. We're pleased to hear that you found our staff wonderful and your room clean and comfortable. We truly appreciate your kind words.Thank you once again for your understanding and patience. We hope to have the opportunity to welcome you back once our renovations are complete, so you can experience our full range of services. Safe travels!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
What was a beautiful hotel has become rather outdated and neglected. Moldy shower curtain, flying bugs, missing light bulbs and limited TV or none at all.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Kate, Gestion de l’hôtel
Thank you for your feedback. We're sorry to hear that your recent stay didn't meet your expectations. The issues you mentioned are concerning and far from the standard we aim to provide. We sincerely apologize for these oversights.Your comments about the outdated aspects of the hotel are also noted. We're actively working on updates and improvements to ensure a better experience for our guests. We appreciate your feedback and will use it to address these problems promptly. We hope you’ll consider giving us another chance in the future to provide a more comfortable and enjoyable stay.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
aside from the urine stains on the mattress, that had its fitted sheet on inside out , but did how ever at least match the mattress by way of similar stain and smell. also the very noticable thick 'skid' mark in the toilet, was quite fresh & effervescent, house keepers got to poop to, i get it. my kurig machine was in working order but my two kurig cups were both allready used so that got my oay started on the right foot. especially after a long night of my tv remote not working leavin me to either sit in a chair very close to the tv. but going out to smokeewas my favorite so the local chapter of transient Drifters could keep eyeballing me for whatever reason and so the one thing that the hotel did offer me was the ability to not to be constantly outside with them which undoubtedly would have turned out to be I don't know what but less than ideal whole experience sucked
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Kate, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We sincerely apologize for the numerous issues you encountered during your stay, which are far below the standards we strive to maintain. Your experience with the cleanliness of the room and the condition of the amenities is unacceptable, and we are addressing these concerns with our housekeeping and maintenance teams immediately.Additionally, we understand how important it is to feel safe and comfortable during your stay, and we are sorry that this was not your experience. Your comments will be taken seriously as we work to improve the quality of our services and facilities. We appreciate your honesty and hope you will give us another chance to provide you with the stay you deserve.
par un voyageur de Middle Amana
Publié le 6 sept. 2024 sur Expedia
The staff was absolutely wonderful, caring, and kind. The hotel is going under major renovations, so many things weren't available and work was ongoing, but once it's done it's going to be awesome!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Kate, Gestion de l’hôtel
Thank you so much for your kind words about our staff! We're thrilled to hear that they made a positive impact on your stay. We truly appreciate your understanding and patience during our renovation process. We're excited about the improvements we're making and can't wait for you to experience the completed transformation. We hope to welcome you back soon to enjoy the new and improved facilities!
