Note fondée sur 573 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Hotels
par un voyageur
Publié le 29 août 2024 sur Expedia
par un voyageur
Publié le 29 août 2024 sur Expedia
Smelled pretty rank but good besides that lol
par un voyageur
Publié le 29 août 2024 sur Expedia
We had a late night check in with one of the most friendly desk agents. Helpful and happy! All amenities were clean and breakfast was good, lots of options.
par un voyageur
Publié le 29 août 2024 sur Expedia
Good location. Staff was extremely friendly and helpful. Check in gentlemen was exceptional. Would recommend.
par un voyageur
Publié le 25 août 2024 sur Expedia
We had 2 rooms. 1 has a bag of take-out trash left on the floor, a sticky spot on the carpet, long hairs left in the shower and the handle of the hair dryer. The bottom of the ice bucket had holes in it, and the door to the a/c control fell off. The other room had 1 facecloth and 1 hand towel in it, no shower towels and no liner in the ice bucket.
Commentaires de Gestion de l’hôtel
26 août 2024 par Samantha, Gestion de l’hôtel
Dear Gary,Thank you for taking the time to share your feedback. I sincerely apologize for the inconveniences you experienced during your stay at Sonesta Essential in Minot. It is our priority to ensure that our guests have a comfortable and pleasant experience, and it’s clear we fell short during your visit.Please rest assured that I have addressed these issues with our housekeeping and maintenance teams to prevent them from happening in the future. We are committed to improving our services and ensuring that all rooms meet the high standards our guests expect and deserve.I would appreciate the opportunity to make this right for you. Please feel free to contact me directly at your earliest convenience.Thank you for bringing these matters to our attention, and we hope to welcome you back for a better experience in the future.Warm regards,General Manager Sonesta Essential, Minot, North Dakota
par un voyageur
Publié le 25 août 2024 sur Expedia
The Breakfast was GREAT
Commentaires de Gestion de l’hôtel
26 août 2024 par Samantha, Gestion de l’hôtel
Dear Darius,Thank you for your kind words about our breakfast! We're delighted to hear that you enjoyed it during your stay at the Sonesta Essential in Minot. Providing a great start to your day is important to us, and we're glad we could meet your expectations. We hope to welcome you back again soon!Best regards,General Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
This was our first time to Minot and the first time at this hotel . The rooms were very spacious, clean , quiet and the bed was comfortable. Check in and checkout was easy with a very friendly staff. Would stay here again and definitely would recommend to family and friends!
Commentaires de Gestion de l’hôtel
26 août 2024 par Samantha, Gestion de l’hôtel
Dear Darlene,Thank you so much for taking the time to share your experience with us! We're truly delighted that your first visit to Minot and your stay at the Sonesta Essential exceeded your expectations. It's wonderful to hear that you found our rooms to be spacious, clean, and quiet, and that you had a comfortable night's sleep. Ensuring our guests have a restful and pleasant stay is one of our top priorities, and your feedback reassures us that we're on the right track.I'm also glad that our team made your check-in and checkout process seamless and that you found our staff to be friendly and welcoming. We strive to create a warm and inviting atmosphere for all our guests, and it's incredibly rewarding to hear that we succeeded during your stay.Your kind words about recommending us to family and friends mean a lot to us. We would be absolutely thrilled to welcome you back on your next visit to Minot. Please don't hesitate to reach out if there's anything we can do to make your future stays even more enjoyable.Thank you once again for your lovely review, and we look forward to seeing you again soon!Warm regards,General ManagerSonesta Essential Minot
par un voyageur
Publié le 23 août 2024 sur Expedia
Staff was very nice and helpfull
Room was nice
Commentaires de Gestion de l’hôtel
26 août 2024 par Samantha, Gestion de l’hôtel
Dear Arlee,Thank you so much for sharing your feedback about your recent stay at the Sonesta Essential in Minot! We’re delighted to hear that you found both our staff and your room to be to your satisfaction. It’s always our goal to provide a welcoming and comfortable environment for our guests, and your kind words let us know we’re succeeding in that effort.Our team takes great pride in being helpful and friendly, so it’s wonderful to hear that their service made a positive impact on your stay. We’re also glad that your room met your expectations in terms of comfort and quality. Providing a relaxing and pleasant experience is what we strive for with every guest.We truly appreciate you choosing to stay with us and hope that we’ll have the pleasure of welcoming you back on your next visit to Minot. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.Thank you again for your kind review!Warm regards,General ManagerSonesta Essential Minot
par un voyageur
Publié le 20 août 2024 sur Expedia
Front desk staff was helpful
Commentaires de Gestion de l’hôtel
26 août 2024 par Samantha, Gestion de l’hôtel
Dear Graham,Thank you for your kind review! We're thrilled to hear that our front desk staff provided you with such helpful service during your stay at the Sonesta Essential in Minot. Our team is dedicated to ensuring our guests have a seamless and enjoyable experience, and it's great to know we made a positive impression on you.We hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even more enjoyable, please feel free to reach out.Kind regards,General ManagerSonesta Essential Minot
