Avis Comfort Inn & Suites

Dear Landa,Thank you for taking the time to share your feedback with us. I am Samantha, the general manager at Sonesta Essential. I sincerely apologize for the inconveniences you experienced during your recent stay. Your concerns are important to us, and I want to address them promptly.Firstly, I regret that the spotlight outside your window disturbed your rest. I apologize for the inconvenience caused by the curtains not fully blocking the light. We take guest comfort seriously, and I will ensure our team looks into enhancing the window coverings in the room to prevent any future issues with external lighting.I am sorry to hear about the burnt-out bathroom light and the candy wrappers left in your room. Your comments have been shared with our housekeeping team to address these issues immediately. Please know that cleanliness and maintenance are top priorities for us, and we will take steps to prevent such oversights in the future.Regarding the hold placed on your credit card, I want to clarify that the 400 authorization is a standard practice intended to cover any potential incidentals or damages. I apologize for any confusion or inconvenience this may have caused. Rest assured, your card will only be charged for the actual amount owed.On behalf of the Sonesta Essential team, I apologize for falling short of your expectations. Your feedback is invaluable to us as we strive to improve and provide exceptional experiences for all our guests. Please do not hesitate to reach out to me directly if you require any further assistance or wish to discuss your stay in more detail.Thank you for choosing Sonesta Essential. We hope to have the opportunity to welcome you back and deliver a more enjoyable stay in the future.Warm regards,SamanthaGeneral ManagerSonesta Essential

Dear Leah,Thank you for sharing your feedback regarding your recent stay at Sonesta essential. We are always looking to improve our guests' experience, and your input is truly valuable to us.I'm sorry to hear that you found your stay to be horrible. We take guest feedback seriously and strive to address any issues promptly to ensure a comfortable and enjoyable stay for all our guests. If you had informed us during your stay about the challenges you were facing, we would have done our best to accommodate you and make things right.We appreciate your feedback and would love the opportunity to learn more about your experience so we can address any shortcomings and improve our services.Thank you for choosing Sonesta essential. We hope to have the opportunity to welcome you back and provide you with a more positive experience.Warm regards,General ManagerSonesta essential

Dear Brian,I hope this message finds you well. As the General Manager of Sonesta essential, I would like to personally address the concerns you have raised in your recent review. I am disappointed to hear that your experience did not meet your expectations, and I would like to extend my sincerest apologies for any inconvenience you may have encountered during your stay.I want to emphasize that your feedback is extremely valuable to us, as it allows us to continually improve and provide the best possible experience for our guests. I would like to assure you that if you had raised any issues or concerns with us during your stay, our team would have taken immediate action to accommodate your needs and ensure your comfort.Please know that we take every guest's feedback seriously and we are committed to ensuring that all our guests have a pleasant and enjoyable stay. If you would be willing to provide me with more details about your experience, I would greatly appreciate the opportunity to address your concerns directly and work towards a resolution.Once again, I apologize for any shortcomings you experienced during your time with us. We value your feedback and hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay that truly reflects the high standards we strive to uphold at Sonesta essential.If you have any further comments or questions, please do not hesitate to reach out to me directly.Warm regards,General ManagerSonesta essential

Dear Teresa,I hope this message finds you well. My name is Samantha, and I am the General Manager at Sonesta Essential in Minot, ND. I recently came across your review regarding your stay with us, and I am truly sorry to learn about the experience you had at our hotel.I want to express my sincerest apologies for the service you received from one of our team members at the front desk. Please know that providing exceptional customer service is paramount to us, and I am disappointed to hear that we fell short in this instance. Rest assured that I take your feedback seriously, and I will be addressing this issue with the staff member in question to ensure that all our guests are treated with the utmost respect and friendliness they deserve.Thank you for bringing this to my attention, Teresa. Your feedback is invaluable to us as we strive to improve our services and provide a positive experience for all our guests. Once again, I apologize for the inconvenience you experienced, and I appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,General ManagerSonesta Essential - Minot, ND