Note fondée sur 549 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2024 sur Hotels
par un voyageur
Publié le 31 juill. 2024 sur Hotels
par un voyageur
Exceptional
Publié le 31 juill. 2024 sur HotelsExcellent stay! Breakfast is exceptional as is the staff. Will definitely return.
Commentaires de Gestion de l’hôtel
26 août 2024 par Samantha, Gestion de l’hôtel
Dear Devin,Thank you so much for your wonderful review and for taking the time to rate your stay with us at Sonesta Essential in Minot, ND! We are thrilled to hear that you had an excellent experience during your visit.It's fantastic to know that you enjoyed our breakfast offerings and that our staff made a positive impression on you. We strive to provide a welcoming environment and exceptional service, and your feedback truly validates our efforts.We are delighted to hear that you plan on returning, and we look forward to welcoming you back for another memorable stay! If there’s anything specific you would like during your next visit, please feel free to reach out.Thank you once again for your kind words and for choosing Sonesta Essential!Warm regards,General ManagerSonesta Essential Minot, ND
par un voyageur
Publié le 31 juill. 2024 sur Expedia
par un voyageur
Publié le 29 juill. 2024 sur Hotels
par un voyageur
Publié le 29 juill. 2024 sur Hotels
par un voyageur
Publié le 28 juill. 2024 sur Expedia
par un voyageur
Publié le 28 juill. 2024 sur Hotels
par un voyageur
Crap stay
Publié le 28 juill. 2024 sur HotelsWebhad several problems, had to switch rooms twice, my children got livked in the room, the door jammed shut and wouldnt open. Had to be rammed open. AC wasnt working, water smelled like sewage, durty clothes from previous occuppanta were left in room, garrbage shoved behind night sode table ans in drawers wasnt cleaned out. No shampoo/conditioner/ hand and body soap in one of the rooms. Hotel staff moved us to new rooms, however madebus late for concert due to the move (had to move as the door clearly was broke) refuses to offer any compensation.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Samantha, Gestion de l’hôtel
Dear Melinda,Thank you for taking the time to provide us with feedback about your recent stay at our Sonesta essential hotel. We deeply apologize for the inconveniences you and your family experienced during your visit.I want to assure you that we take such concerns very seriously and, upon learning of the issues you encountered, immediate action was taken to address them. We swiftly arranged for different accommodations to be made available to you, following the jammed door incident.While it's regrettable to hear about the multiple problems you encountered, such as the AC issues, odorous water, and cleanliness oversights, we genuinely appreciate your feedback as it enables us to improve our operations. Please know that we would have been more than willing to address any other issues or concerns had they been brought to our attention during your stay with us.I am sorry to hear that the room changes caused you to be delayed for your concert attendance. Your experience fell short of the high standards that we strive to maintain, and for that, we extend our sincerest apologies.We want to assure you that your satisfaction is of utmost importance to us. Should you reconsider your decision to stay with us in the future, we would welcome the opportunity to provide you with a more positive experience that reflects the quality service we aim to deliver.Thank you for bringing these matters to our attention, and we hope to have the chance to regain your confidence in our hotel and service.Warm regards, General Manager Sonesta Essential
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The room wasn't well designed. I couldn't reach the hand soap dispenser on the wall. No hooks on the back of the bathroom door. Safe so high up, no one could use it. No tea in the room. I had requested towels, and even indicated this on a clipboard but the room hadn't been cleaned when we came back late in the afternoon. I had to call again, and luckily the cleaners were still there so they finally came up. The hotel should not advertise a free breakfast and then provide such an awful, unhealthy selection of powdered eggs, stale bread and pastry products, no fruit at all. Even the house coffee was terrible. For what the hotel is charging, this is shameful.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Samantha , Gestion de l’hôtel
Dear David,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations.We appreciate your comments about the room design and have noted your concerns about the hand soap dispenser, lack of hooks in the bathroom, and the positioning of the safe. Your feedback will be reviewed with our team for improvements.Regarding the housekeeping issue, please be informed that when a "Do Not Disturb" sign is placed on a guest room door, our housekeeping team respects the guest's privacy and does not enter the room. We apologize for any inconvenience this may have caused.I'm sorry to hear that you were disappointed with the breakfast selection. We aim to provide a variety of options for our guests to enjoy. I would like to inform you that we have an amazing coffee machine/station in our lobby that offers a selection of lattes, mochas, espresso, and more, all complimentary for our guests to enjoy.Your feedback is valuable to us, and we will take your comments into consideration to enhance our guest experience. We appreciate your patronage and hope you will consider staying with us again in the future.Warm regards,General Manager Sonesta Essential
