Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 nov. 2024
Enjoyed the stay nice and clean
Commentaires de Gestion de l’hôtel
2 nov. 2024 par General Manager, Gestion de l’hôtel
Hi Guest, We are delighted that you decided to stay with us at our hotel, we acknowledge the wonderful feedback and experience that you had highlighted. We are looking forward to seeing you visit with us soon.GM
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par General Manager, Gestion de l’hôtel
Dear Jim,We loved having you stay with us at Country Inn & Suites by Radisson, Mishawaka, IN. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Sandra,Thank you for staying with us at Country Inn & Suites by Radisson, Mishawaka, IN and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
There was rarely any staff at the front desk and I had to wait 10 minutes the first time and 20 minutes the second time before they returned and then the staff member had the audacity to be rude to me regarding the situation. I was late for work because it took 55 minutes to check in.
First attempt/key card did not work. Second attempt/key card gave me access to a room that had not been cleaned at all. Third attempt/key card was for a room with sticky floors, sticky surfaces, and a sticky remote---I just gave up and cleaned it myself.
Cleaning staff slammed doors instead of closing them.
During the 3rd day of a 4 day stay, they began replacing the room door locks on my floor. There was no mention of this during check in or when I made the reservation. I was working third shift at a nearby hospital and needed to sleep during the day while they pounded and drilled for hours and hours over two days.
Check out was quicker, but key card access from the parking lot to my side of the building was terminated before I checked out, which required walking all the way around to the front of the building to get the rest of my luggage.
I spoke with the general manager and he did not seem to understand that, as a paying customer at his hotel, I was entitled to a reasonably quick check in and a room where I could actually sleep.... he just made excuses and pointed out things I could have done to make the situation better. He was completely tone deaf to my basic customer expectations.
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par General Manager, Gestion de l’hôtel
Dear Sandra,We are delighted that you decided to stay with us at Country Inn & Suites by Radisson, Mishawaka, IN during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Dear Brandon,It was great to have you staying with us at Country Inn & Suites by Radisson, Mishawaka, IN and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
par un voyageur
Dont read into the Negative reviews
Publié le 10 août 2024 sur HotelsHonestly, for the price and lication its a great value hotel, yes it could have a more modern feel and it is being updated...i understand the negative reviews, but also they are a little harsh...service was great, breakfast was a typical hotel meal, overall solid stay
Commentaires de Gestion de l’hôtel
11 août 2024 par General Manager, Gestion de l’hôtel
Dear Mike,We loved having you stay with us at Country Inn & Suites by Radisson, Mishawaka, IN. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
par un voyageur
Terrible
Publié le 9 août 2024 sur HotelsThe young lady at the desk was completely flakey; couldn’t answer a question, and had a young man with her who was standing outside the entrance of the hotel drinking out of a full bottle of vodka straight from the bottle. The furniture in the room was actually falling into pieces. One of the worst hotel stays I’ve ever had.
Commentaires de Gestion de l’hôtel
10 août 2024 par General Manager, Gestion de l’hôtel
Dear Debbie,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par General Manager, Gestion de l’hôtel
Dear Jessica,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
par un voyageur
Publié le 8 août 2024 sur Hotels
Food was not hot and elevator was slow
Commentaires de Gestion de l’hôtel
9 août 2024 par General Manager, Gestion de l’hôtel
Dear Jasmine,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
