Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 juin 2024 sur Expedia
Room was not ready upon arrival at 330pm
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Front Desk Staff, Gestion de l’hôtel
We are sorry for the inconvenience, and we thank you for the feedback. We will use it to make your next stay a much better experience.
par un voyageur
Publié le 29 juin 2024 sur Expedia
I got there at 10 o'clock in the morning. I waited until 1230 for a room. The gentleman that was at the front counter was really nice and said he would hold me a room the first room that came available. I had to go to a meeting When I got didn't get what I wanted. I'm 6 foot five. The bed did not fit me. My feet went over the bed. I didn't order or ask for a disabled Room.
I asked the kid at the front desk if I could change my room. He said that they were sold out and couldn't give me any more and I said, but this isn't what I ordered or asked for. His customer service prep was horrible he couldn't have cared less . And that was his attitude towards me so because I'm a Tour Manager manager, I travel with tons of bands I am Red flagging this hotel for any bands to stay close by.
Commentaires de Gestion de l’hôtel
30 juin 2024 par Front Desk, Gestion de l’hôtel
We appreciate your stay with us and value your review. However, we apologize for any inconvenience caused and will take immediate action to rectify any issues. We look forward to welcoming you back in the future to experience our improved services
par un voyageur
OC Getaway
Publié le 29 juin 2024 sur HotelsNice place to stay when visiting friends in Ladera Ranch.Pool is nice, am breakfast nice too, coffee at 6am.
Super quiet, good price, extra free parking and nice mall w Nordstrom close by.Fast food also, Dana Point is an easy, maybe 10 minute drive w lovely beaches and harbor. Don't miss Truly pizza also.A+
Commentaires de Gestion de l’hôtel
29 juin 2024 par Front Desk Staff, Gestion de l’hôtel
Thank you for your review! We look forward to seeing you in the future!
par un voyageur
Publié le 28 juin 2024 sur Expedia
Very nice and quiet place
Commentaires de Gestion de l’hôtel
28 juin 2024 par Front Desk, Gestion de l’hôtel
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.
par un voyageur
Yes!
Publié le 27 juin 2024 sur HotelsVery comfortable, great breakfast was included. A very good value for the price!
Commentaires de Gestion de l’hôtel
27 juin 2024 par Front Desk, Gestion de l’hôtel
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Extremely thin walls. We heard everything from every footstep above us to room service vacuuming above and next to us. Wasnt the cleanest.
Got charged for extra items that i did not purchase they cant fix it cause "system was down"
Commentaires de Gestion de l’hôtel
24 juin 2024 par Front Desk Team, Gestion de l’hôtel
We deeply apologize for the experience you had during your stay with us. Thank you for bringing this to our attention; we will look into these issues. Your feedback is very valuable to making everyone's future stays up to our expectations.
par un voyageur
Publié le 18 juin 2024 sur Expedia
None
Commentaires de Gestion de l’hôtel
19 juin 2024 par Bryant, Gestion de l’hôtel
Thank you for the feedback, we look forward to seeing you again.
par un voyageur
Publié le 16 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Bryant, Gestion de l’hôtel
Thank you for the feedback, we look forward to seeing you again.
par un voyageur
Good breakfast and room
Publié le 16 juin 2024 sur HotelsWe had a pleasant stay. Good breakfast options throughout the stay and good service from.the staff. The room was comfortable as well.
Commentaires de Gestion de l’hôtel
17 juin 2024 par mya, Gestion de l’hôtel
Thank you for sharing your experience with us! We're delighted to hear that you had a pleasant stay and enjoyed our breakfast options and service. It's great to know that the room provided you with comfort as well. We hope to welcome you back again soon for another enjoyable visit!
par un voyageur
Publié le 16 juin 2024 sur Expedia
We like a dog friendly property! Wish there was a better area for our pets to go potty outside, though.
Decent breakfast bar. Better coffee would be great, though!
Commentaires de Gestion de l’hôtel
16 juin 2024 par Bryant, Gestion de l’hôtel
Thank you for the feedback, we look forward to seeing you again.
