Note fondée sur 882 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2024
For the money it was ok
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your feedback. We're sorry to hear that your experience didn’t fully meet your expectations. We appreciate your insights and will use them to improve our services. If you have any specific concerns, please feel free to share them. We hope you’ll consider staying with us again for a better experience!
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your review! We're pleased to hear that you had a positive experience overall. Your feedback is important to us, and we’re always looking for ways to improve. We hope to see you again soon for an even better stay!
par un voyageur
Publié le 17 août 2024 sur Expedia
No comment
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you so much for your incredible review! We’re thrilled to hear that you had a perfect experience with us. Your kind words inspire our team to keep delivering top-notch service. We can’t wait to welcome you back for another fantastic stay!
par un voyageur
Publié le 16 août 2024 sur Expedia
Worn property with outdated features. TV didn't work and while the bed was comfortable the rest needs updating for the price. Breakfast room was poorly attended. Garbage overflow 30 minutes after start of breakfast, no coffee or waffle batter. Handle on water dispenser broken. Sorry but it was not a good experience. Obviously they need more staff.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the issues you encountered during your stay. Your comments regarding the outdated features, breakfast service, and maintenance are very concerning, and we will address them with our team immediately. We appreciate your input and hope you’ll consider giving us another chance in the future for a significantly improved experience.
par un voyageur
Publié le 16 août 2024 sur Expedia
While the staff was friendly and helpful. The place is run-down and could use updating and refreshing.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your feedback! We’re glad to hear that our staff provided friendly and helpful service. However, we apologize for the condition of the property not meeting your expectations. Your comments about the need for updates are valuable, and we will take them into consideration as we work on improvements. We hope to welcome you back for a better experience in the future!
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your feedback. We're sorry to hear that your experience didn’t fully meet your expectations. We appreciate your insights and will use them to improve our services. If you have any specific concerns, please feel free to share them. We hope you’ll consider staying with us again for a better experience!
par un voyageur
Publié le 13 août 2024 sur Expedia
Staff was nice, my room stank of something.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We appreciate your input and hope you’ll consider giving us another opportunity to provide a better stay in the future.
par un voyageur
Not bad
Publié le 13 août 2024 sur HotelsThe bed was comfortable but there were items under the bed that the cleaning staff failed to vacuum. Flat sheet had a stain, and the shower curtain had a stain. The appearance initially was clean and nice.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your feedback. We’re glad to hear that you found the bed comfortable, but we sincerely apologize for the cleanliness issues you encountered. It’s concerning to know that the cleaning staff missed items under the bed and that there were stains on the flat sheet and shower curtain. Your comments will be addressed with our housekeeping team to ensure improvements. We hope to welcome you back for a better experience in the future!
par un voyageur
Acceptable, but slightly dilapidated.
Publié le 11 août 2024 sur HotelsIt was one of the few places available for under $200/night last minute in Missoula. The service was good. The hotel and rooms are just a little run down. Hotel in general smelled a little funky. Cracked tiles in the bathroom. Fixtures were a little worn down. I had a pet, and chose pet friendly when filtering and paying through hotels.com When I checked in they said they would need to add an amount for the pet, which I didn’t expect. That was a little disappointing. Overall price was OK considering last minute and Missoula which is kind of overpriced to begin with. I was just hoping to get a little more value for.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your feedback. We’re glad to hear that our service met your expectations, but we apologize for the issues you encountered with the condition of the hotel and the unexpected pet fee. Your comments are important, and we will address the maintenance concerns you mentioned. We appreciate your understanding regarding pricing in Missoula, and we hope to welcome you back for a better experience in the future!
par un voyageur
Publié le 11 août 2024 sur Expedia
The maintenance was amazing they kept trying to fix all the things wrong with this hotel. But i will never stay there and i will never recommend
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your feedback. We appreciate your acknowledgment of our maintenance team's efforts, but we’re truly sorry to hear that your experience was so disappointing. Your concerns are important to us, and we will use your comments to make necessary improvements. We understand your decision and hope you’ll consider giving us another chance in the future.
