Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de SELAH
Publié le 30 sept. 2024
Great facility. I was surprised by the $10.00 parking fee. Otherwise, it was great
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Kayla, Gestion de l’hôtel
Thank you so much for your kind words about our facility! We’re thrilled to hear you had a great experience. We completely understand that the 10 parking fee might have caught you off guard. While it’s not a well-known aspect of visiting Montana, parking fees are becoming more common as demand increases.We strive to keep our services sustainable while ensuring a wonderful experience for our guests. Your understanding means a lot to us, and we’re always looking for ways to enhance our offerings. We hope to welcome you back soon for another great visit!
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Airport shuttle
par un voyageur de Sandpoint
Publié le 17 sept. 2024 sur Expedia
Meet our needs.
par un voyageur de Medicine Hat
Publié le 17 sept. 2024 sur Expedia
The hot tub had WAY TOO MUCH chlorine in it, it was yellowish green from too many chemicals. We were charged $10 US per day for parking even though we were staying at the hotel and not parking and flying out. We paid over $350 per night and were still charged an extra $10 per day for parking which is ridiculous
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Kim, Gestion de l’hôtel
Hello Patrice! I am so sorry that you didn't have a better experience. While I will certainly look into the hot tub records, please know that too much chlorine was not an issue. We don't use chlorine in our hot tub. Additionally, I understand your perspective that the parking fee is unnecessary or other steps could have been taken. While parking charges in Montana are not widespread, they are definitely on the rise. I believe we are the 8th property in town to implement such a fee. Please know that our rate structure and fees are always thoughtfully considered based on our occupancy (which is essentially full all the time), the market demands, and industry trends. I do believe that the parking fee is undoubtedly here to stay, and it is my sincere hope that we provide you a strong enough value to make continuing to stay with us worth it.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
I enjoyed the kiddie water park. I reserved a king bed and received two queen beds.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Kim, Gestion de l’hôtel
Hello Darcy!I am glad you guys enjoyed the waterpark and our kiddie pool! I am sorry that we didn't have a king sized bed available for you. Many people don't realize that reservations booked through third parties are received as run-of-house, with a request for a specific room type. Which means a particular kind of room is requested, but any room of equal or greater accommodation can be substituted. I hope you found our new queen beds to be comfortable. Next time around fingers crossed that we can put you in one of our extra room king beds!
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Kim, Gestion de l’hôtel
Thank you for this rating Kimberly! We appreciate your business and your feedback, and hope to serve you again soon!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Shuttle service so convenient and hotel stay was great, including delicious breakfast!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Kim, Gestion de l’hôtel
This is great news Kay! We are so glad that you had a great experience, and we appreciate you sharing it with future travelers. Please visit us again soon!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
The staff was super friendly and the water park awesome! Best night sleep I had all week!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Kim, Gestion de l’hôtel
We love to hear this! We are so grateful that you chose us as your home away from home and hope to serve you again soon!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Kim, Gestion de l’hôtel
We do love a five out of five! Thank you so much for the great rating, and for choosing us!
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Kim, Gestion de l’hôtel
Hello Amanda! Thank you for your rating of your stay. A three isn't awful, but it isn't great, and greatness is what we are striving for! I hope we have the chance to serve you again and give you a great experience!
