Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 nov. 2024
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Thank you, Gestion de l’hôtel
Thank you for your review!
par un voyageur de Edmonds
Publié le 15 oct. 2024
The beds are completely uncomfortable. They advertise a pool and hot tub, but have neither. Construction equipment and supplies are being stored in there. They don't even apologize for their false advertising.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Haseena , Gestion de l’hôtel
Thank you for taking the time to share your experience with us. I apologize for the disappointment you encountered regarding the pool and hot tub, as well as the comfort of the beds during your stay. The happiness and comfort of our guests are our top priorities.We are currently undergoing renovations to enhance our facilities, and I understand how frustrating it can be when advertised amenities are not fully available. I want to clarify that while the pool and hot tub are open. We strive to communicate these changes clearly, and I apologize if this was not made evident prior to your stay.Regarding the beds, we appreciate your feedback and will take it into consideration as we look to improve our accommodations.We are genuinely sorry for any inconvenience this caused and appreciate your understanding.Thank you for your feedback, and we hope to have the chance to welcome you back in the future under improved circumstances.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Cleanliness all the way around needs improvement.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Haseena, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us following your recent stay at our hotel.Please accept our sincerest apologies for falling short of your expectations in this regard. Cleanliness is of paramount importance to us, and we are disappointed to learn that we did not meet the high standards we strive to uphold. Your comments have been shared with our housekeeping team, and we are taking immediate action to address and rectify any deficiencies in our cleaning procedures.We would like to assure you that your concerns have been taken seriously, and we are dedicated to providing a superior guest experience in all aspects of your stay. Should you choose to stay with us again, we would welcome the opportunity to demonstrate our commitment to cleanliness and hospitality that meets and exceeds your expectations.Once again, we apologize for any inconvenience caused and we thank you for bringing these matters to our attention. Your satisfaction is important to us, and we hope to have the chance to regain your trust during your next visit to our hotel.Warm regards,
par un voyageur de Saskatoon
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Haseena, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Rather tired property and my room had a very bad smell.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Haseena, Gestion de l’hôtel
Thank you for sharing your feedback with us following your recent stay at our hotel.We want to sincerely apologize for any inconvenience these issues may have caused you. Please know that we are currently in the process of renovating and upgrading our facilities to enhance the overall guest experience. Your comments highlight areas that require immediate attention, and we are taking steps to address them promptly.Our team is working diligently to create a more comfortable and inviting environment for all our guests, and we appreciate your understanding and patience during this transitional period. We are committed to delivering a high standard of service and accommodations, and we hope that you will give us the opportunity to welcome you back once our renovations are complete.Thank you for bringing these matters to our attention, and we look forward to the possibility of welcoming you back to our refreshed property in the near future.Warm regards,
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Haseena, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Staff was great. The pool and hot tub were just fine. Breakfast was just fine. The room was decent other than a smoke smell. It was like someone smoked in the room right before us. Made it for a long night as it was not pleasant.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Gaseena, Gestion de l’hôtel
Thank you for taking the time to leave a review. We are delighted to hear that you found our staff great and enjoyed our pool, hot tub, and breakfast.We apologize for the inconvenience caused by the smoke smell in your room. We take cleanliness and guest comfort seriously, and we regret that this issue affected your stay. We will address this with our housekeeping team to ensure it does not happen again in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Clean
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Haseena, Gestion de l’hôtel
Thank you James, We value your business!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Haseena, Gestion de l’hôtel
Thank you Don!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Quiet and clean
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Haseena, Gestion de l’hôtel
Thank you!
