Ratings based on 87 Guest Reviews
Hear it directly from our travellers
2.4 Room cleanliness
3.0 Service & staff
3.2 Room comfort
2.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Stinks and staff will enter room
Posted Aug. 23, 2024 on HotelsIt’s a two story building and the first floor smells like rotten crab, I told staff about it and they were very aware of nasty smell. When I was in my room staff came into my room twice, very disturbing and shocking that they would just walk in. I would never book this place again
Comment from Hotel Management
Sep. 3, 2024 by Marketing Team, Hotel Management
Thank you for your feedback. I’m truly sorry to hear about the unpleasant smell and the disturbances you experienced during your stay. It's unacceptable for our staff to enter your room without notice, and I appreciate you bringing this to our attention. We will address these issues with our team to ensure they are resolved. Your satisfaction is important to us, and I hope you might consider giving us another chance in the future for a better experience.
by A traveller
Posted Aug. 22, 2024 on Expedia
Do not believe the pictures. The bedding was still dirty and had not been changed and the pillows were disgusting. The hallway had a horrendous musty urine odor. The one bed had particle board edging that extended 6 inches out from the front of the bed you kept hitting your feet on. The toilet was broken. The tank would stop filling, then after some water leaked in the bowl it would fill again. It did this all night long. The bathtub was disgusting and the shower curtain was discolored redish pink on the bottom. Not sure if this was because it had not been cleaned or if it was some kind of mold. The bathroom floor under the toilet looked like it had not cleaned. You could not take your shoes off in this room or put anything on the floor. I would highly recommend not staying there. Avoid if at all possible.
Comment from Hotel Management
Sep. 3, 2024 by Marketing Team, Hotel Management
Thank you for your feedback. I’m deeply sorry to hear about your experience and the numerous cleanliness and maintenance issues you encountered. This is completely unacceptable, and I appreciate you bringing these serious concerns to our attention. We will address these matters with our housekeeping and maintenance teams immediately to ensure improvements are made. Your satisfaction is important to us, and I hope you might consider giving us another chance in the future for a better experience.
by A traveller
Posted Aug. 21, 2024 on Expedia
The carpet was nasty. The towels were either dingy or stained. The air conditioner did not work. There were two remotes for the tv but neither worked.
Comment from Hotel Management
Sep. 3, 2024 by Marketing Team, Hotel Management
Thank you for your feedback. I’m truly sorry to hear about your experience and the unacceptable condition of your room. This is not the standard we strive for, and I appreciate you bringing these issues to our attention. We will address these concerns with our housekeeping team immediately to ensure that necessary improvements are made. Your satisfaction is important to us, and I hope you might consider giving us another chance in the future for a better experience.
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Sep. 3, 2024 by Marketing Team, Hotel Management
Thank you for your review! We appreciate your feedback and are glad to hear there were some positive aspects during your stay. However, we also recognize that there are areas for improvement. If you have any specific suggestions, we’d love to hear them. Your insights are valuable as we work to enhance our guests' experiences. We hope to welcome you back in the future!
by A traveller
Posted Aug. 15, 2024 on Hotels
Comment from Hotel Management
Sep. 3, 2024 by Marketing Team, Hotel Management
Thank you for your review! We appreciate your feedback and are glad to hear there were some positive aspects during your stay. However, we also recognize that there are areas for improvement. If you have any specific suggestions, we’d love to hear them. Your insights are valuable as we work to enhance our guests' experiences. We hope to welcome you back in the future!
by A traveller
You have to be destitute to stay
Posted Aug. 14, 2024 on HotelsThere wasn't an office, I had to ask someone where the office was. It was in the the Super 8 next door. I checked in, looked at the room, gave them back the room keys and drove home. This place has no redeeming qualities. I know the bedding hasn't been changed for a long time.
Comment from Hotel Management
Sep. 3, 2024 by Marketing Team, Hotel Management
Thank you for your feedback. I’m sorry to hear about the confusion regarding the front desk and your overall experience. We share the front desks between our two properties, which can sometimes lead to misunderstandings. I apologize for the condition of the room you encountered; this is not the standard we aim for. Your comments will be addressed with our team to ensure improvements are made. We appreciate you bringing this to our attention, and I hope you might consider giving us another chance in the future for a better experience.
by A traveller
Posted Aug. 14, 2024 on Expedia
Service was poor but acceptable.
Room was filthy. Smells of vinegar. Maybe to cover up other smells.
Comment from Hotel Management
Sep. 3, 2024 by Marketing Team, Hotel Management
Thank you for your feedback. I’m truly sorry to hear about your experience and the unacceptable condition of your room. This is not the standard we strive for, and I appreciate you bringing these issues to our attention. We will address these concerns with our housekeeping team immediately to ensure that necessary improvements are made. Your satisfaction is important to us, and I hope you might consider giving us another chance in the future for a better experience.
by A traveller
Posted Aug. 14, 2024 on Expedia
Very far off the interstate, so out of the way if you need to get on the road right away the next day. Staff were obviously disgruntled and confused about the reservation due to the single check in point for two different building/businesses, and we had to wait in the lobby for at least 30 minutes as they obviously struggled to navigate their system. We then had to exit the building we checked in at, and walk across a dimly lit parking lot to a building that could almost pass for a B-rated horror movie set.
Heavily stained carpets, and lighting that did not work when you initially walk in because you had to walk fully into the room and plug the lamps in yourself. Water pressure when attempting to shower was poor and constantly changing every 30 seconds.
The one upside was the bedding looked decent and recently changed, and there was no indications of bedbugs. If it wasn’t past midnight, and we weren’t already so exhausted we probably would have gone elsewhere for the night. Yes, you get was you pay for, but even this was subpar for that standard. Steer clear!
Comment from Hotel Management
Sep. 3, 2024 by Marketing Team, Hotel Management
Thank you for your detailed feedback. I’m truly sorry to hear about the challenges you faced during your stay. We understand that clarity at check-in and the condition of the property are crucial for a positive experience. I apologize for the confusion regarding reservations and the issues with water pressure and lighting in your room. We appreciate your comments about the bedding, but we are committed to addressing the other concerns you raised, including the state of the carpets and overall maintenance. Your insights are invaluable as we work to improve our services. I hope you might consider giving us another chance in the future for a more enjoyable stay.
by A traveller
Posted Aug. 13, 2024 on Hotels
Comment from Hotel Management
Sep. 3, 2024 by Marketing Team, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear you had such a great experience during your stay. We look forward to welcoming you back soon for another fantastic visit! Safe travels!
by A traveller
Posted Jul. 28, 2024 on Expedia
Comment from Hotel Management
Aug. 8, 2024 by Marketing Team, Hotel Management
I'm truly sorry to hear about your experience. We take your feedback seriously and would like to address the issues you faced. Please reach out to us directly so we can make things right. Your satisfaction is important to us, and we appreciate you bringing this to our attention.
