We reserved a king room with a sofa sleeper. The first room we were in, the sleep sofa had pee stains and hair on the mattress pad, there were no sheets and under the sofa hadn’t been cleaned in months, it was filthy. The cleaners left their cleaning supplies in the bathroom that my kid found. There were no towels. It was as if the room wasn’t ready, however, the bed was clean
I requested a new room, the second room (king and sleeper sofa again), was at least vacuumed, no cleaning products and there were towels, however, the sleep sofa had food crusted on the side of the cushion, it wasn’t vacuumed underneath. The mattress pad was clean, but when I took the bag out for the sheets, there were no sheets and the comforter had blood on it. I had to get to an event and had no time to change rooms yet again, so I put my kid in the king bed with us.
You could hear the people moving around above us all night and the kids screaming in the halls.
When I first complained, they gal said she would “comp me a few snacks up front” haha as if that makes up for the filth.
The morning of checkout I provided feedback and they gave me some Marriott points, nice gesture, but is there anything worse than a dirty hotel room? I think not.
Also, the slides are unbelievable fast and there isn’t a pool to swim in while the slides are running bc they push the person out so fast and far into the pool.
Book at your own risk, do better Marriott.
