Sheraton Grande Ocean Resort

4.5 star property
4.5-star luxury resort near Phoenix Seagaia Resort, connected to a shopping center

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Photo gallery for Sheraton Grande Ocean Resort

Indoor pool, seasonal outdoor pool
Panoramic Suite, Non Smoking (Club Floor,Grand view bath) | Bathroom
Club Twin Room, Multiple Beds, Non Smoking, Executive Level
Hot springs
Hot springs

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Housekeeping
  • Breakfast available
  • Room service

Explore the area

Map
Hamayama, Yamasaki-cho, Miyazaki, Miyazaki-ken, 880-8545
  • Phoenix Seagaia Resort
    ‪1 min walk‬
  • Tom Watson Golf Course
    ‪2 min drive‬
  • Phoenix Country Club
    ‪3 min drive‬
  • Miyazaki (KMI)
    ‪28 min drive‬

Room options

Corner Twin Room, Multiple Beds, Non Smoking

  • 71 sq m
  • Sea view
  • Sleeps 4
  • 2 Large Twin Beds

Double Room, 1 King Bed, Non Smoking, Corner

  • 71 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Family Suite, Multiple Beds, Non Smoking, Ocean View (Queen's Family)

  • 112 sq m
  • Ocean view
  • Sleeps 10
  • 5 Large Twin Beds

Club Suite, 1 Bedroom, Non Smoking (Kings)

  • 109 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

Deluxe Double Room, 1 King Bed, Non Smoking, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, Multiple Beds, Non Smoking, Ocean View (King's)

  • 169 sq m
  • Ocean view
  • Sleeps 10
  • 2 Double Beds, 2 Large Twin Beds and 1 Twin Bed

Deluxe Triple Room, Multiple Beds, Non Smoking, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 6
  • 2 Large Twin Beds and 1 Twin Bed

Panoramic Suite, Non Smoking (Club Floor,Grand view bath)

  • 109 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

Royal Suite, Non Smoking (Club Floor)

  • 300 sq m
  • Ocean view
  • Sleeps 4
  • 4 Large Twin Beds

Corner Suite, 2 Double Beds, Non Smoking

  • 109 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Twin Room, Multiple Beds, Smoking, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds

Japanese Style Family Suite Non-Smoking

  • 100 sq m
  • Partial ocean view
  • Sleeps 6
  • 6 Twin Futons

Club Double Room, 1 King Bed, Non Smoking, Executive Level

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Quadruple Room, Non Smoking

  • 71 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Standard Quadruple Room, Multiple Beds, Non Smoking, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 8
  • 2 Large Twin Beds and 2 Twin Beds

Standard Twin Room, Multiple Beds, Mobility Accessible, Ocean View

  • Sleeps 4
  • 2 Large Twin Beds

Club Suite, Non Smoking, Executive Level

  • 109 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

Club Twin Room, Multiple Beds, Non Smoking, Executive Level (40F)

  • 50 sq m
  • Sea view
  • Sleeps 4
  • 2 Large Twin Beds

Club Twin Room, Multiple Beds, Non Smoking, Executive Level

  • 50 sq m
  • Sea view
  • Sleeps 4
  • 2 Large Twin Beds

Standard Double Room, 1 King Bed, Non Smoking, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Standard Twin Room, Multiple Beds, Non Smoking, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds

Single Room, Non Smoking

  • 35 sq m
  • Ocean view
  • Sleeps 1
  • 1 Large Twin Bed

Japanese and Western Style Family Suite , Non smoking

  • 146 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 4 Twin Futons

Club Triple Room, Multiple Beds, Non Smoking, Executive Level

  • 50 sq m
  • Ocean view
  • Sleeps 6
  • 3 Large Twin Beds

Standard Triple Room, Multiple Beds, Non Smoking, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed

Deluxe Twin Room, Multiple Beds, Non Smoking, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds

Royal Japanese Style Suite, Non Smoking

  • 176 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 4 Twin Futons

Club Suite Room, Multiple Beds, Non Smoking, Executive Level

  • 109 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds

About the area

Miyazaki

Seaside stay .You'll be within half a mile (1 km) of Phoenix Seagaia Resort and 2 miles (3 km) of Florante Miyazaki with a stay here. Phoenix Country Club and Tom Watson Golf Course are also within 2 miles (3 km).

What's nearby

  • Phoenix Seagaia Resort - 1 min walk - 0.1 km
  • Tom Watson Golf Course - 2 min drive - 1.2 km
  • Phoenix Country Club - 3 min drive - 2.1 km
  • Aeon Mall Miyazaki - 6 min drive - 5.1 km
  • Miyazaki City Phoenix Zoo - 11 min drive - 10.2 km

Getting around

  • Miyazaki Station - 21 min drive
  • Miyazaki Airport (KMI) - 28 min drive

Restaurants

  • ‪パインテラス - ‬11 min walk
  • ‪風待ちテラス - ‬1 min walk
  • ‪英国式庭園 - ‬3 min drive
  • ‪セプト クルール - ‬4 min drive
  • ‪ぽっくる農園 - ‬3 min drive

About this property

Sheraton Grande Ocean Resort

4.5-star luxury resort near Phoenix Seagaia Resort, connected to a shopping center
Sheraton Grande Ocean Resort offers its guests a full-service spa, a golf course, and hot springs. There are 7 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and 5 meeting rooms. An indoor pool, a seasonal outdoor pool, and a health club are also featured at the luxury Sheraton Grande Ocean Resort. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Miyazaki resort.

  • 734 guestrooms or units
  • 43 levels
  • 7 dining venues
  • 2 bars or lounges
  • Kid's club (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Sheraton Grande Ocean Resort offers 734 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium satellite channels and pay movies.

Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include refrigerators.

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include Thai massages, facials, body wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub. The spa is open select days.

Public bath/onsen services include an indoor public bath (no minerals). There are 3 hot springs open between 6:00 AM and 11:00 PM.

Languages

English, Japanese

Similar properties

Property amenities

Family friendly

  • Children's club (surcharge)
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Refrigerator on request
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: JPY 3,800 for adults and JPY 1,900 for children
  • 2 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Things to do

  • 10 outdoor tennis courts
  • 3 hot springs
  • 3 indoor tennis courts
  • Bicycle rentals
  • Children's club
  • Full-service spa
  • Golf course
  • Golf driving range
  • Golf lessons
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Mini golf
  • Playground
  • Seasonal outdoor pool
  • Segway rentals/tours
  • Shopping mall
  • Tennis lessons

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Pay movies
  • TV with premium satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Meals are not included in the breakfast and half board rates for children ages 4-12 when sharing existing bedding with an adult, and breakfast can be requested for the listed child breakfast fee and dinner for JPY 3,250. The meals are available for children ages 0-3 at no charge.
The name of this property will be changing to Phoenix Seagaia Ocean Tower as of June 6, 2025. 

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3800 for adults and JPY 1900 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • The seasonal pool will open in July and close in September.
  • Hot springs access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Grande Ocean
Sheraton Grande Ocean Miyazaki
Sheraton Grande Ocean Resort
Sheraton Grande Ocean Resort Miyazaki
Miyazaki Sheraton
Sheraton Grande Ocean Hotel Miyazaki
Sheraton Miyazaki
Sheraton Grande Ocean
Sheraton Grande Ocean Resort Resort
Sheraton Grande Ocean Resort Miyazaki
Sheraton Grande Ocean Resort Resort Miyazaki

Sheraton Grande Ocean Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 651 out of 1005 reviews
Rating 8 - Good. 242 out of 1005 reviews
Rating 6 - Okay. 63 out of 1005 reviews
Rating 4 - Poor. 25 out of 1005 reviews
Rating 2 - Terrible. 24 out of 1005 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kyungeun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Staff & service
Great hotel with onsen with some issues
Great hotel with a great ocean view and onsen on site. Only issues I had were the following: if you don't rent or own a car, getting around will be somewhat inconvenient unless you're willing to shill out taxi fees. Restaurant was good but most restaurants in the hotel were fairly steep for a rural area of Japan. The onsen was great but there were spider webs all over the ceiling which was off-putting. The bedding sheets and pillow were lackluster for a hotel of this scale. Overall though, I'd still visit again.
Stayed 3 nights in Dec 2024

10/10 Excellent

NakYoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

insook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
골프와 온천을 즐기기에 완벽한 시스템을 갖춘호텔
오래된 호텔이라 들어서 걱정했는데 디럭스 룸이라 그런지 우리방은 깨끗하고 카페트 냄새도 전혀 나지 않아 좋았습니다. 방에서 보는 일출은 말할것도 없고요. 호텔에 골프장 부킹을 부탁했는데 부킹을잘 해줄 뿐 아니라 호텔서 골프장으로 채를 따로 운반해주어 운동하는데 전혀 불편함이 없었습니다. 호텔과 골프장의 연계 시스템이 매우 잘 되어 있어서 개인적으로 가도 편하게 겨울 골프와 온천을 즐길 수 있었습니다. 물론 리빙가든의 조명장식과 불멍을 할 수 있는 공간도 매우 좋았습니다. 직원들이 매우 친절했고요 ,인근 맛집 예약과 차편을 도와주어서 편안하게 미야자키를 즐길 수 있었습니다. 다만 호텔주변에 식당이 없기 때문에 렌트를 안한다면 저녁은 좀 계획을 세워서 가는게 좋을 듯 합니다.
Stayed 5 nights in Dec 2024

6/10 Okay

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Given that we had 2 children (stayed for free), no towels were provided for them and water was only provided for paying adults. Quite disappointed with this as it is a 4 star hotel. Onsen is good but far from room. Breakfast buffet spread at pine terrace is good.
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Stayed 1 night in Dec 2024

10/10 Excellent

ETSUKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

naka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Kosuke

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
ゴルフする人はいいのかも。
フロントの人数が少ないのか、常に待たされる。また、夕食のレストランの説明を聞くも、外国の方で要領を得ずよくわからなかった。車おりて預けた荷物が部屋にこないのでフロントに電話しないといけなかった。鉄板焼で3杯グラスワインセットで選んでもらうが、そんなに美味しいワインじゃなかった。まあ、自分で選べばよかったかな。観光地だからしょうがないのかな。他のお客さんはゴルフの人がほとんど。ゴルフのひとはゴルフが目的だから気にならないのかな。
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Stayed 1 night in Nov 2024

6/10 Okay

KIWON

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Ooi Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ありがとうございました。
2ヶ月前から、予約させてもらった。 当日空室があって、料金がかなり安かったので、変更出来るか電話で確認を取ろうとした。フロントの方の対応は好感でした。フロントの方が、予約の担当に電話を回すと言い、繋がった予約の担当の方の対応は、感じがとても悪かった。2ヶ月前から予約するより当日予約の方が料金が安い理由を聞いたら、稼働によって変動する、キャンセルや変更は1週間前じゃないと、料金は発生すると、私がわかっていないから聞いたのに、寄り添う話し方ではなく、断言口調でとても威圧的に感じました。金額の差額は私は部屋代のみで、当日予約は、食事もついていて、一万以上の差額だったため、どうしても確認しておきたかった。 電子レンジも、地下に1つしかなく不便でしたし、温泉もかなり遠い。快適ではなかったです。ただ、広いだけ。 ジムやプールの料金も宿泊者料金にしては割高でした。大分県のレンブラントホテルは、宿泊者は無料で使用できますし、ジムの雰囲気もかなり良いです。 間違いなく、二度と利用しません。 ラグゼ一ツ葉の方がよかった。
Stayed 1 night in Nov 2024

10/10 Excellent

JONGHYUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's really good and impressive since my stay. Actually, Your staff is good to me.
Stayed 1 night in Oct 2024

10/10 Excellent

YOO JUNG

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Bong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

yumi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

SAKAMOTO

Stayed 1 night in Oct 2024

10/10 Excellent

Jin-gu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay in Miyazaki. Enough space even in standard room, ocean view and great facility with reasonable pricing.
Stayed 7 nights in Sep 2024

8/10 Good

Mable

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is huge for conferences. It is quite dated and the curtains in our room were torn. It is very near the zoo and the beach which means it is far from the city.
Stayed 1 night in Oct 2024

10/10 Excellent

HIROTO

Stayed 2 nights in Sep 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in a gorgeous part of Miyazaki! You can see the expansive views of the ocean and a well maintained golf course from your hotel room. All of the staff operating the hotel were extremely friendly and knowledgeable about the area as well. I highly recommend staying here during a visit to Miyazaki!
Stayed 1 night in Aug 2024

10/10 Excellent

Toshimitsu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

misa

Stayed 1 night in Sep 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024