Note fondée sur 373 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Excelente lugar
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Dee, Gestion de l’hôtel
Thank you very much for your response !!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Close to I-10. Room and bath were clean, no bugs. Waffle House and full service Mex restaurant across parking lot. Hot breakfast was biscuits and sausage gravy, gravy was a bit thin, pancake machine, standard cereals, instant oatmeal, fresh fruits, breads. Not great, not bad, was ok. 1 ice machine at opposite end from front office. A plus was girl at front desk worked with me on getting a 1st floor room. Traveling by motorcycle. After days ride, don’t look forward humping gear up 3 flights of stairs, lol 2nd plus if you’re inclined, they have smoking rooms on 2nd level only.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Dee, Gestion de l’hôtel
Thank you for your response ..
par un voyageur
Hurricane Shelter
Publié le 30 sept. 2024 sur HotelsWe went to this hotel to get away from the hurricane. While the bed was extremely comfortable, we were stuck with a smoking room. The front desk manager tried to add fragrance to the room, but the cigarette smell was too overwhelming. But overall, we're grateful for a place to ride out the storm.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Dee, Gestion de l’hôtel
Thank you for your response ..
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Dee, Gestion de l’hôtel
Thank you !!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Very good
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Dee, Gestion de l’hôtel
Thank you for your response ...
par un voyageur
Publié le 22 sept. 2024 sur Expedia
We loved this for a surprise weekend with our grandchildren. We will be back
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Dee, Gestion de l’hôtel
Thank you for your response ..
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Dara cockroach is all in the room. Beds are dirty stain.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Dee, Gestion de l’hôtel
Thank you for your response ...
par un voyageur
Keke
Publié le 6 sept. 2024 sur HotelsEverything went well
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Dee, Gestion de l’hôtel
Thank you for your response !!!
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Dee, Gestion de l’hôtel
Thank you !!!
par un voyageur
Publié le 28 août 2024 sur Expedia
I wrote my full review on Google because it was too long for Expedia but do NOT stay here. The man working at midnight on 8/26 tried cheating us out of our money by saying that Expedia ruined our reservation but slammed the phone down when an agent tried calling to sort the situation out. We had a 13 hour driving day with a teething seven month old and he refused to give us keys for AN HOUR until we bought another room, spitting lies after lies with no proof about our reservation being messed up by Expedia. As always, Expedia was absolutely amazing and got us relocated to a new hotel after he was completely disrespectful and inappropriate to both us and two different agents.
As for the hotel itself, I felt very unsafe. Multiple homeless people lingering in the parking lot because it is dim lit and next to a small field. Don’t stay here.
Commentaires de Gestion de l’hôtel
29 août 2024 par Baymont Inn and Suites., Gestion de l’hôtel
In reference to the guest's potential stay, she was informed that Expedia failed to properly make her reservation by failing to include a proper virtual credit card and instead sent us the credit card of the guest. This was explained several times to the guest. When payment credit card was attempted to pay for the room, the guests credit card was immediately declined due to her bank account had insufficient funds. The guest became irate and refused to believe that Expedia was at fault for her failing to check in and believed that the hotel was at fault. Expedia was informed that they messed up the reservation on their side by using the wrong credit card and the guests refuses to believe that it Expedia was not at fault. Also,, this location is the safest hotel in Mobile since the Manager is also a retired Police Officer and there are no non-guests on property at any time. This guest needs to understand that a guests personal credit card should NEVER be used for check in and that Expedia should NEVER include the guests credit card to be used for payment. Expedia failed by not using the right credit card which would have created double payment at check in if the guest did have sufficient funds in her bank account. We recommend that Expedia properly inform this guest that the fault actually was in error due to Expedia and she should cease making incorrect online blame on the hotel. To sum it up, this guest fails to understand that the errors were committed by Expedia and not the hotel. This location is no where close to any wooded area and Wyndham was informed of the lies and lack of creditability on this guest. The Manager is a highly trained employee with many years of experience and is a training coordinator within Wyndham. This guest's attempt to create false information for this employee attempting to be negative for him due to the guests failure to understand that the hotel was not in any way responsible for the check in failure and making multiple false comments is not a responsible move. We recommend that Expedia informs the guest that it was Expedia's error and that the hotel was not at fault and hopefully she will cease making false statements. Thank you
