Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2019 sur Expedia
par un voyageur
Do not book!!
Publié le 7 oct. 2024 sur HotelsThis place is awful!! The odor is horrible, they didn’t clean under the sofa were crumbs, and lots of gnats and small bugs!! I rushed out, didn’t even care for the upgrade because it smelled so awful.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Best Western Plus Villa Del Lago Management, Gestion de l’hôtel
Dear Mai,We sincerely apologize for the issues you encountered during your stay. Your feedback regarding cleanliness and odor is taken seriously, and we will address these concerns with our housekeeping team immediately. We strive to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short in your case. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely,Best Western Plus Villa Del Lago Management
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Very clean and confortable room. Friendly staff.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Best Western Plus Villa Del Lago Management, Gestion de l’hôtel
Dear Guest,Thank you for your kind feedback! We're delighted to hear that you found your room clean and comfortable and that our staff was friendly. We look forward to welcoming you back for another great stay!Thank You,Best Western Plus Villa Del Lago Management
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Best Western Plus Villa Del Lago Management, Gestion de l’hôtel
Dear Eun,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Best Western Plus Villa Del Lago. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Best Western Plus Villa Del Lago hotel soon!Thank You,Best Western Plus Villa Del Lago Management
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The room was OK. The bathroom was dated. The pool was full of leaves and unheated so quite cold , the hot tub was cool. The breakfast was not great. Staff were polite and helpful
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Best Western Plus Villa Del Lago Management, Gestion de l’hôtel
Dear Steve,Thank you for your feedback! We're glad to hear that you found our staff polite and helpful during your stay. However, we apologize for the issues you encountered with the bathroom, pool, hot tub, and breakfast. Your comments are valuable to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your input and hope to provide you with a better experience during your next visit!Sincerely,Best Western Plus Villa Del Lago Management
par un voyageur de Fountain Valley
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Best Western Plus Villa Del Lago Management, Gestion de l’hôtel
Dear Kurt,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Best Western Plus Villa Del Lago. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Best Western Plus Villa Del Lago hotel soon!Thank You,Best Western Plus Villa Del Lago Management
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Best Western Plus Villa Del Lago Management, Gestion de l’hôtel
Dear Jennifer,Thank you for a Perfect Score Rating on your stay at Best Western Plus Villa Del Lago. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Best Western Plus Villa Del Lago Management
par un voyageur
Publié le 17 sept. 2024 sur Expedia
I like the views of the mountain off the highway 5
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Best Western Plus Villa Del Lago Management, Gestion de l’hôtel
Dear Migel,Thank you for your feedback! We’re glad to hear that you enjoyed the beautiful mountain views from Highway 5. We always appreciate hearing about the aspects of your stay that made it enjoyable. If you have any other comments or suggestions, please feel free to share them. We look forward to welcoming you back in the future!Thank You,Best Western Plus Villa Del Lago Management
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Nice
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Best Western Plus Villa Del Lago Management, Gestion de l’hôtel
Dear Oscar,Glad to hear you had a nice stay! If there's anything specific you enjoyed or if there's room for improvement, feel free to let us know. We always appreciate feedback!Thank You,Best Western Plus Villa Del Lago Management
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Best Western Plus Villa Del Lago Management, Gestion de l’hôtel
Dear John,Thank you so much for awarding us a positive rating for your stay at our Best Western Plus Villa Del Lago hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Best Western Plus Villa Del Lago Management
