Note fondée sur 141 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Charles Bett – Baobab Beach Resort & Spa, Gestion de l’hôtel
Thanks,
par un voyageur
Très bon hôtel à Diani
Publié le 19 nov. 2022 sur HotelsHotel très bien situé, très propre. Les restaurants inclus dans le all inclusive proposent tous la même chose et tous les jours la même chose. C'est dommage. Les employés sont très serviables. Les activités sont très sympas (aerobic, zumba, jeu de pallets). Le service de navette pour l'aéroport d'Ukunda est efficace.
Commentaires de Gestion de l’hôtel
21 nov. 2022 par Charles Bett – Baobab Beach Resort & Spa, Gestion de l’hôtel
Jambo Isabelle,Thank you for the feedback about your stay with us, we truly appreciate.It is great to learn that you had a nice and memorable stay with us. In response to the all inclusive menu offers, we have three AI restaurants, serving the same daily menus across. However, we just need to clarify that these menus do not repeat until after 14 days. Thanks for the positive views on the staff, daily activities and the shuttle service.We welcome you back again soon.Thank you,
par un voyageur
Very nice hotel on a beautiful place
Publié le 14 nov. 2022 sur HotelsVery beautiful hotel with 3 infinity pools.
Nice variety of food.
Service was very good.
People are really kinds
Commentaires de Gestion de l’hôtel
15 nov. 2022 par Your faithfully, Charles Bett – Baobab Beach Resor, Gestion de l’hôtel
Hallo Maxime,Thank you for taking time to review us on this site. We also appreciate you for chosing to stay with us and we are happy that we made your holiday memorable. We look forward to welcoming you back again soon.
par un voyageur
Publié le 30 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
3 nov. 2022 par Charles, Gestion de l’hôtel
Thank you.
par un voyageur
Publié le 10 sept. 2022 sur Expedia
Hôtel très bien situé, très bonne qualité des infrastructures et personnel très compétent et agréable.
Commentaires de Gestion de l’hôtel
8 oct. 2022 par Charles, Baobab Beach Resort & Spa, Gestion de l’hôtel
Hallo Tamsir,Thank you for being our guest and for posting a review on our site. We are happy to learn that you had a memorable stay with us.We will be happy to see you back again.
par un voyageur
Publié le 28 juill. 2019 sur Expedia
Everything was perfect, a gem on the Kenyan coastline
Commentaires de Gestion de l’hôtel
29 juill. 2019 par Charles, Gestion de l’hôtel
Hallo,
Thank you for the feedback, we are glad we made your holiday tick.
We hope to see you back soon.
par un voyageur
SCAM: BEWARE: Ripped me off on accommodation cost
Publié le 10 juill. 2024 sur HotelsSCAM: BEWARE.
The hotel scammed me on payment for accommodation BEWARE! I booked through hotels.com and had an agreement in USD to pay on arrival at hotel. They originally charged in USD but to wrong card. When they put on the new card they charged in KEN shillings. This was a fe more GBP than if they USD but I thought ok as they said it covered the full amount for the accommodation plus $18 for shuttle transfer (same as usd payment made against initial card). On check-out 11 days later I saw they had charged extra for accommodation and asked why? Went back after an hour and said the manager wasn’t available yet. When we had to leave they just told me the manager confirmed it was correct and I had to pay and manager not available again! Spoke to manager via chat after I left and he said they made a mistake on initial payment and used wrong exchange rate - i explained they actually used the wrong exchange rate but have not heard back and has been over a week now. Clearly a SCAM or they would have resolved quickly. Overall this has cost me approx £50 extra through their “mistake”
Commentaires de Gestion de l’hôtel
12 juill. 2024 par lucy, Gestion de l’hôtel
Dear Ruben,Greetings!We are grateful for choosing our Resort as your holiday destination.Thank you for your valuable feedback regarding the payment.We have reviewed your detailed feedback both on this platform and the engagement on expedia which we had requested your patience as we review the matter. We noted your request to cancel the payment on the credit card provided to guarantee the booking, which was effected as requested. Its unfortunate that the second Credit card provided was charged in local currency on arrival as opposed to USD. We wish to offer our sincere apologies for the inconvenience regarding the currency used to charge, though we note that the exchange rate used was the prevailing Bank rate and the correct room charge amount were charged on your card.We hope this doesn't dampen your mood of staying with us in future and we look forward to welcoming you back to our beautiful Resort.Best Regards,Lucy Siatu,Guest Relations.
par un voyageur
Publié le 30 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juill. 2024 par lucy, Gestion de l’hôtel
Dear Nichole,Jambo!Thank you for choosing the Baobab Beach Resort & Spa for your Holiday in Destination Diani.We are glad to know you had a wonderful and memorable stay with us.We look forward to your Return soon.Best Regards,Lucy Siatu,Guest Relations.
par un voyageur
Publié le 16 juin 2024 sur Expedia
It is a heaven!
Commentaires de Gestion de l’hôtel
18 juin 2024 par lucy, Gestion de l’hôtel
Dear Soohyun,Greetings!Thank you for choosing us as your home away and for taking time to send us your feedback.We are glad to know that you had a fantastic stay in the hotel. We look forward to your return soon.Kind Regards,Lucy Siatu.
par un voyageur
Publié le 4 juin 2024 sur Expedia
Excellent hotel and the staff have top quality customer service . Lovely pools, amazing beach views, unlimited drinks and wildlife !
This is literally a place you would see on the TV and say I would love to go there.
There are some huge renovations going on at the hotel and it did not mention this on the booking which normally I would leave a negative feedback for but due to the vast size of the place it will not affect your stay in anyway apart from the late night restaurant which is usuallly opened till 12 being closed.
Also check out the watersports at baobao at the Freetyme water-sports counter, those guys were fantastic and I highly recommend this resort to anyone.
Commentaires de Gestion de l’hôtel
7 juin 2024 par lucy, Gestion de l’hôtel
Dear Mohammed,Greetings!We really appreciate you taking the time to share with us about your experience! We are thrilled to learn that you valued our excellent customer service, breathtaking views of the beach, and the wealth of facilities available at our resort. We apologize for any inconvenience caused by the renovations and the restaurant closure, but we're glad to hear that it didn't significantly impact your stay. We are really appreciative of your suggestion and happy that you enjoyed your experience with our Baobab watersports staff. We eagerly await your return for yet another wonderful visit!Kind Regards,Lucy Siatu.
