Ratings based on 272 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 14, 2024 on Expedia
The rooms were specious and clean. The access to the deck and the view.. The staff are friendly.
Comment from Hotel Management
Aug. 23, 2024 by Marina EnglishPoint, Hotel Management
Dear Mjumbe,Thank you for choosing to stay with us and for sharing such a lovely review.
by A traveller
Posted Aug. 2, 2024 on Expedia
Staff is great, but was difficult communicating when ordering room service. Internet was not great
Comment from Hotel Management
Aug. 2, 2024 by Marina EnglishPoint, Hotel Management
Dear Marie,Thank you for staying with us and for a wonderful review.Your concern about the internet has been noted and communicated to the IT manager for consideration.
by A traveller
Our stay
Posted Jul. 28, 2024 on HotelsWe liked the atmosphere and location the view was amazing,the flat was huge and spacious .food was really nice at the restaurant the staff were really friendly and nice.Want to Thank the chef who gave us a cake for my daughter’s birthday just for two hours amazing cake really appreciate.
The flat was filled with cockroaches they kept on crawling around in the kitchen and rooms even in the hot water kettle and the cups which were kept for coffee really filthy and disgusting .
At breakfast on the second day we had a very rude lady at the egg and pancake station she didn’t like us to order she thought it was too much she kept on rolling her eyes wet paid for the breakfast and why she is treating us like she is doing us a favor very disappointed.we requested for waffles for half an hour and she didn’t give us unfortunately she didn’t know that I understand Swahili so she told the kitchen not to make the waffles as the time has passed very very bad service she spoiled our day and ruined our breakfast.at the same time there was a really wonderful gentleman who served us with smile and made sure we had why we asked for .
Comment from Hotel Management
Jul. 28, 2024 by Marina EnglishPoint, Hotel Management
Dear Cheikh,Thank you for sharing with us your feedback, it actually reached the management on your first stay and we are glad that we addressed the concerns that you raised. Thank you for letting us know for we take our guests' feedback very seriously and we use it to improve our services. Could you also let us know your experience on your subsequent stays?
by A traveller
Posted Jul. 27, 2024 on Expedia
Comment from Hotel Management
Jul. 28, 2024 by Marina EnglishPoint , Hotel Management
Dear Paul,Thank you so much for rating us,We look forward to hosting you again.
by A traveller
Posted Jul. 27, 2024 on Hotels
Comment from Hotel Management
Jul. 28, 2024 by Marina EnglishPoint , Hotel Management
Dear Khalid,Thank you for giving us your rating feedback,We look forward to hosting you again.
by A traveller
Posted Jul. 25, 2024 on Expedia
I like the security provided,cleanliness's and the staff attitude.
Comment from Hotel Management
Jul. 26, 2024 by Marina EnglishPoint , Hotel Management
Dear Mercy,We would like to thank you for creating time to give us your feedback.Glad to know that our security, cleanliness and the staff attitude contributed positively to your experience.We can't wait to welcome you again.Kind regards,
by A traveller
Posted Jul. 25, 2024 on Expedia
Excellent service thank you
Comment from Hotel Management
Jul. 25, 2024 by Shaz, Hotel Management
We appreciate .Thank you and come again.
by A traveller
Posted Jul. 24, 2024 on Expedia
The staff was wonderful
Comment from Hotel Management
Aug. 1, 2024 by Marina EnglishPoint, Hotel Management
Dear Anthony,Thank you for choosing to stay with us and for leaving such a wonderful review.We are glad to know that our staff contributed to your good experience.We look forward to hosting you again.
by A traveller from ROMA
Posted Jul. 19, 2024 on Expedia
Comfortable hotel with high stadard if you want to stay in the city but away from the hustle and bustle of the city. For eating no problem, you can find all kinds of food in the 5 restaurants in English point Marina. Nothing else around in a walk distance.
Comment from Hotel Management
Jul. 19, 2024 by Marina EnglishPoint, Hotel Management
Dear Pietro,Thank you for sharing your comments regarding your stay at our hotel. As Hotel EnglishPoint & Spa family, we are very happy to see that your stay met your expectations and that you had a good time. We hope to welcome you again in our hotel as soon as possible. Regards,
by A traveller
Posted Jul. 14, 2024 on Expedia
Property was lovely with ample dining and drink facilities on site. Taxi or tuk tuk is needed to get around as there isn’t anywhere you can walk to. We arrived during a power cut and were unable to check-in for a while. We went to the coffee shop to while away the time. The staff were wonderful and did their best. Just chill, this is Kenya.
Comment from Hotel Management
Jul. 14, 2024 by EnglishPoint Marina , Hotel Management
Dear Neil,Thank you so much for sharing with us your feedback.Your concerns are well noted and we have shared with the departments heads to ensure we improve in service delivery.We look forward to hosting you again.
