Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
4,1 Service et personnel
3,2 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Super
Publié le 14 juin 2019 sur HotelsTrès beau cadre
Rien à dire de négatif
Recommandé
pour Tout le mondepar un voyageur de PARIS
très bien situé
Publié le 31 mars 2017 sur Expedia
Pour : le personnel
La chambre
Contre : les boissons, pas de navette pour l'aéroport
Emplacement : safari
très bon accueil, personnel au top. Nourriture correcte, SPA très bien . La chambre est grande, bien équipée et accessible facilement
par un voyageur
Publié le 5 août 2024 sur Expedia
Good staff
par un voyageur
Not what expected
Publié le 21 juill. 2024 sur HotelsHotel was not what we expected. Over priced, more like 2 stars. Pools were old and dirty. Food was not good,very little options. Sunbeds were broken. Service was really slow,and mostly drinks that they served were not cold at all. Over all the hotel needs to be renovated. We had all inclusive (not a good option in this hotel). Our room balcony door has to be forced to open (old,did not work anymore). Good thing was our rooms bed and sheets,those were nice. I don't recommend to pay much for staying in this hotel. We also spend nights other hotels in Diani beach and those were more nicer and more value of the money.
par un voyageur
Publié le 11 nov. 2023 sur Hotels
par un voyageur
Publié le 31 juill. 2023 sur Expedia
Way too many flying insects on, yes, on the food.
Flies at the dessert stations...flies at the tables when eating.
Hot tubs are accessible only when purchasing spa services. And the hot tubs were tiny, fits 2 only.
I did not feel comfortable using the beach, too many unknowns approaching you.
Insect, fruit flies in the rooms.
Light switches are confusing.
par un voyageur
Publié le 23 févr. 2023 sur Expedia
The staff was so very friendly and helpful!
par un voyageur
Publié le 3 juin 2022 sur Hotels
par un voyageur
Great food and spa
Publié le 9 févr. 2022 sur HotelsGreat food staff friendly. Some repairs need around property. The spa was one of the best I have gone to.
Commentaires de Gestion de l’hôtel
9 févr. 2022 par The Neptune Team, Gestion de l’hôtel
Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your thoughts and concerns.
We have forwarded your correspondence to the relevant departments.
Yours faithfully,
The Neptune Team
par un voyageur
Publié le 28 mai 2021 sur Expedia
This is my second time staying in Neptune. I booked a room at Neptune Village again however it was closed at this time due to covid. We stayed in a room in the “village” but all the facilities are closed. We used all the facilities in the “palm.” The first we arrived, all meals were ala Carte as there wasn’t many guests staying. On the second day and onwards, the meals were buffet.
The rooms are spacious however it definitely needs an upgrade. We stayed in Room 8 which has the best view of the sea and the palm amenities.
The staff was fast when replying to my queries and requests.
