Ratings based on 109 Guest Reviews

Hear it directly from our travellers
3.3 out of 5
74% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Dec. 1, 2023 on Hotels
Comment from Hotel Management
May 14, 2024 by MN, Hotel Management
Thank you for your review. We really appreciate and are glad to have hosted you.
2 out of 5
by A traveller

This traveller left a rating score only Posted Jun. 13, 2023 on Expedia
5 out of 5
by A traveller

Nice and comfortable stay

Posted Mar. 12, 2023 on Hotels
The stay was comfortable and the staff were cooperative. As it was in city area, i could able to visit our business related activity without delays.
4 out of 5
by A traveller

This traveller left a rating score only Posted May 18, 2022 on Expedia
3 out of 5
by A traveller

This traveller left a rating score only Posted Dec. 8, 2019 on Expedia
3 out of 5
by A traveller from UK

Posted Mar. 24, 2019 on Expedia
Good central location to explore Mombasa island. Needs some modernisation.
4 out of 5
by A traveller from Dubai

Posted Sep. 2, 2018 on Expedia
Very convenient location with a sense of history. The property is getting tired and needs some renovation. It is good value and I will continue to stay there when I visit Mombasa.
2 out of 5
by A traveller

Castle ruin

Posted Aug. 20, 2018 on Hotels
The Sentrim Castle Royal Hotel is an historic place in Mombasa. Unfortunately, as castle, is breaking in pieces, and for the royal, there is nothing remaining of what it could have been. I got a room in the five floor extension built without lift !!! but was kindly moved to the old building, with a lift, but where an exhausted AC heates more than cooles the room. One of the features of these old building or new extension rooms are their dirty walls, including spots of mosquitos the clients crushed, sometimes blood included. The furniture is old, the curtains are dusty. I only got one towel in my room, for all purposes, body, hands and floor. The cold water faucet was broken and the shower water jet got no pressure, just kind of dropping ... For unknown reasons the hotel stills holds two stars and I was charged 100 USD, a scam !!! I was also charged for a cappucino I got instead of my breakfast. It is not a consolation, but the staff was nice.
3 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 3, 2018 on Hotels
4 out of 5
by A traveller

Ideal for business

Posted Mar. 1, 2018 on Hotels
Ideal for business
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