Four Seasons Hotel & Leisure Club Monaghan Reviews

Dear Karen,Thank you for taking the time to leave us a review and for rating your stay 8/10! 3 We're delighted to know you had a pleasant experience with us. We’re always striving to improve, so if there's anything we could do to make your next visit a perfect 10/10, we’d love to hear your suggestions.We hope to welcome you back soon!Kindest wishes,Laura

Dear Suman,Thank you for taking the time to share your feedback. We sincerely apologise that your experience did not meet your expectations and for any inconvenience you encountered during your stay.We strive to provide exceptional service to all our guests, and it is disheartening to learn that you felt otherwise. Please allow us to address some of the concerns raised in your review individually:Food Service Upon Arrival: We regret that we were unable to serve you upon your late arrival. Our restaurant follows a strict schedule to ensure the quality and freshness of our dishes, and the tour bus you mentioned had pre-booked their meal well in advance. We understand your frustration and will work to ensure that arriving guests are provided with suggestions of alternative options.Recommendations and Personal Preferences: Our team members aim to provide helpful recommendations based on their personal experiences and knowledge. It is not fair to interpret someone's personal preference for food flavours as discriminatory. Our staff may sometimes refrain from recommending a place if they personally do not enjoy the food there, to ensure that we provide authentic and sincere suggestions.Local Dining Options: Unfortunately, during your stay, there were limited dining options available in the local area, especially on Mondays and Tuesdays. Many establishments would have ceased taking orders by the time of your arrival. Room and Amenities: We are sorry to learn about the issues you faced with the sink and the room size. Your feedback regarding the cleanliness and functionality of the room is taken very seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure such issues are rectified promptly. However, it should be noted that if your dissatisfaction is not brought to our attention as and when it arises, it unfortunately leaves the team with little to no opportunity to rectify the issues.Customer Service: The demeanour of our staff, especially the manager on duty, should always be professional and courteous. We apologise if this was not the case during your stay and will be conducting additional training to ensure all our team members are consistently friendly and helpful.Value and Quality: We are continually striving to improve the value and quality of our offerings, including our breakfast options. Your comments will be reviewed to help us enhance our guest experience. Furthermore, we regularly review our pricing structure to ensure it remains competitive and fair within the local market.We appreciate your feedback and will use it constructively to make necessary improvements. We hope you might consider giving us another chance to provide you with the excellent service we are known for.Kindest wishes,Laura

Dear John,Thank you so much for your kind words! We're thrilled to learn that you had a great experience with our service staff and enjoyed your meal in our restaurant. We appreciate your recommendation and look forward to welcoming you back again soon! :)Kindest wishes,Laura

Dear Ann,Thank you for your review and for choosing to spend your birthday with us! :D We're thrilled to learn that you enjoyed your stay overall. Your feedback is invaluable to us as we continually strive to enhance our guest experience. If you have any specific suggestions or areas where we could improve, please feel free to share them with us in the hope we're able to achieve your last 2 stars :)We look forward to welcoming you back in the future!Kindest wishes,Laura

Dear Guest,Thank you for taking the time to provide us with your rating. We'd love to learn more about what we could do to improve your experience going forward, so please feel free to provide us with a more thoroughly detailed account of your stay with us.Kindest wishes,Laura

We're glad that you enjoyed your stay 3 Don't be a stranger!

We're glad that you enjoyed your stay, don't be a stranger 3