Note fondée sur 678 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juill. 2024 sur Expedia
L’hôtel est miteux. De l’extérieur tout semble ok mais des qu’on entre à l’intérieur c’est terrible. L’odeur d’humidité est partout. Les draps sont humides. Les taies d’oreiller étaient tachées de sang. Il y avait des éclaboussures sur les murs. C’est non recommandable comme hôtel et ce, même pas pour une nuit. Et que dire du déjeuner, les machines à jus et à café étaient hors service. Des muffins emballés individuellement qui n’avaient pas l’air frais. Non sérieusement, fiez vous à moi, il vaut mieux aller voir ailleurs.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Marie-Josée,Thank you for taking the time to tell us about your experience at Red Roof Inn & Suites Monee. Our primary goal is to provide all our guests with a positive experience that reflects the comforts of home and we are disappointed to see that your stay was not satisfactory. You indicated that you were unhappy with your stay because the sheets were damp, the pillowcases were stained and the other concerns mentioned are truly unfortunate. Please accept our sincere apologies for the negative impact this has had on your stay. At Red Roof, we are continually working to improve our hotel, so I really appreciate your feedback.In the future, if you encounter any problems during your stay with us, please do not hesitate to notify our front desk so that we can take care of the problem and ensure your satisfaction. Thank you again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 juill. 2018 sur Hotels
sur le bord de l 'autoroute
l'alarme incendie s'est déclenchée vers 13H ..évacuation . pompiers , policiers , ... fausse alerte !
restaurant routier en face : copieux et pas cher !
Commentaires de Gestion de l’hôtel
18 sept. 2018 par Raj, Gestion de l’hôtel
Dear Anne,
I appreciate your comments regarding your recent stay at the Red Roof Inn Monee. We always enjoy hearing about the positive experiences our guests have at our hotels.
I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.
Sincerely,
Raj Patel
General Manager
Red Roof Inn - Monee
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Adarthus,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Monee and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Rachele, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MONEE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Used Condom in the front parking lot was all that needed to be seen!
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Loretta,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Monee. I was saddened to read that your stay fell short of your expectations due to the item seen in the parking lot. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Andre. The staff at the RED ROOF INN & SUITES MONEE and I were over the moon when we saw your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 oct. 2024 sur Expedia
This place is absolutely filthy and disgusting. The staff is incompetent and will not remedy any issues. There are bugs, feces, mucus and foul odors in the rooms. They’ll also dodge refunds, they have no interest in keeping customers happy, it’s just a money grab. Avoid this place like the plague.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Charlize, We are sorry to hear about your recent experience at the RED ROOF INN & SUITES MONEE. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the cleanliness of our hotel, your interactions with our staff, multiple encounters with pests, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels. Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Linton Rediresponse Specialist , Gestion de l’hôtel
Dear Patricia,Thank you for completing our guest survey for our Red Roof Inn & Suites Monee. Our Red Roof team were delighted to have earned your 5/5 score. In the future, please consider adding comments to your survey to let us know what prompted your score.On your next visit at Red Roof should you have any issues, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Quiet
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
The team at our Red Roof Inn & Suites Monee would like to thank you for sharing your feedback with us, James. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our quietness delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Decent hotel, especially for the price. Door locked, room was clean, staff was friendly, met all requirements for a short stay after a late night concert.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Ian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Monee. I'm thrilled to read that you were pleased with the cleanliness, the friendliness of the staff and the value to price ratio, prompting your 10/10 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
