Note fondée sur 657 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juill. 2024 sur Expedia
L’hôtel est miteux. De l’extérieur tout semble ok mais des qu’on entre à l’intérieur c’est terrible. L’odeur d’humidité est partout. Les draps sont humides. Les taies d’oreiller étaient tachées de sang. Il y avait des éclaboussures sur les murs. C’est non recommandable comme hôtel et ce, même pas pour une nuit. Et que dire du déjeuner, les machines à jus et à café étaient hors service. Des muffins emballés individuellement qui n’avaient pas l’air frais. Non sérieusement, fiez vous à moi, il vaut mieux aller voir ailleurs.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Marie-Josée,Thank you for taking the time to tell us about your experience at Red Roof Inn & Suites Monee. Our primary goal is to provide all our guests with a positive experience that reflects the comforts of home and we are disappointed to see that your stay was not satisfactory. You indicated that you were unhappy with your stay because the sheets were damp, the pillowcases were stained and the other concerns mentioned are truly unfortunate. Please accept our sincere apologies for the negative impact this has had on your stay. At Red Roof, we are continually working to improve our hotel, so I really appreciate your feedback.In the future, if you encounter any problems during your stay with us, please do not hesitate to notify our front desk so that we can take care of the problem and ensure your satisfaction. Thank you again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 juill. 2018 sur Hotels
sur le bord de l 'autoroute
l'alarme incendie s'est déclenchée vers 13H ..évacuation . pompiers , policiers , ... fausse alerte !
restaurant routier en face : copieux et pas cher !
Commentaires de Gestion de l’hôtel
18 sept. 2018 par Raj, Gestion de l’hôtel
Dear Anne,
I appreciate your comments regarding your recent stay at the Red Roof Inn Monee. We always enjoy hearing about the positive experiences our guests have at our hotels.
I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.
Sincerely,
Raj Patel
General Manager
Red Roof Inn - Monee
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Mr.Rocelia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONEE and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 août 2024 sur Expedia
Front desk staff was Awesome! The maid was iffy. I'll still book here again, when i'm in the area
Commentaires de Gestion de l’hôtel
30 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Kristine,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Monee. Though the interaction with the maid was not as expected, I am pleased our front desk staff provided awesome service. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Expedia
The best
Commentaires de Gestion de l’hôtel
27 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Dmitriy,Thank you for taking the time to write a review of your stay at the RED ROOF INN & SUITES MONEE. I am happy to hear that our hotel is one of the best Red Roof locations you have stayed at. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Monee and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Expedia
Overall i enjoyed my stay room was very clean and quiet.
Commentaires de Gestion de l’hôtel
20 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Georgia, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Monee. We are thrilled to see your 5/5 score and are happy to hear you had a great encounter with us, especially regarding our clean, quiet room. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
Great service
Commentaires de Gestion de l’hôtel
14 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Joey,Thank you for taking the time to write about experience at the RED ROOF INN & SUITES MONEE. I am happy to hear that you found our customer service to be great. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
This property was not in the best shape for renting. a room. I’m actually being nice about this review..
Commentaires de Gestion de l’hôtel
14 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Loshiner,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MONEE. I am sorry that your experience did not meet your expectations due to our hotel not being up to your standards. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
Moving and reception were friendly. The bed was comfortable, but towels were used, worn, and old.
Commentaires de Gestion de l’hôtel
13 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Olumuyiwa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MONEE. We are sorry that the condition of the towels weren't to your standard, however, we are happy that the reception was friendly and the bed was comfortable. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
