Note fondée sur 482 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Management, Gestion de l’hôtel
Thank you for completing the post stay review. I apologize for your experience here at Best Western. I would appreciate a thorough review so that I may address your concerns - that way, we can become better in order to serve you.
par un voyageur
Publié le 26 déc. 2023 sur Expedia
par un voyageur
Don’t stay here
Publié le 22 déc. 2023 sur HotelsThis was the worst experience I had with a best western and I will be contacting corporate regarding this interaction
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Management, Gestion de l’hôtel
I apologize for your experience at our hotel. Please provide detailed information so that we may address your concerns.
par un voyageur
Publié le 19 nov. 2023 sur Expedia
Was great except when booking I called to confirm the booking and was told that we could check in at 11, and then when we was already almost there I got a call from there by someone different then whom told me I could check in at 11 saying we couldn’t check in until 2 there was no way the room would be ready at earlier than that. So staff need to communicate better
Commentaires de Gestion de l’hôtel
20 nov. 2023 par GM, Gestion de l’hôtel
Thank you for completing your post-stay survey. We had an unexpected amount of guests this weekend. At booking, it was determinable that you could check in at 11:00 a.m.; however the turn of events rendered a different result. I sincerely apologize for that. The correct response would have been..."if the room is available, you may check-in. However it turns on when the housekeepers get to clean the room if occupied prior to your arrival."Thank you for letting me know. I will alert my front desk and we should not guarantee ANY check-ins prior to 2:00 PM
par un voyageur
Publié le 13 nov. 2023 sur Expedia
The bed was quite comfortable and the bed scarves a good idea. The jacuzzi was fun. But the area around the jacuzzi was badly lit; in fact the whole suite was shadowy no matter how many lights we turned on. The continental breakfast was sub-par. The scrambled eggs were dry and there was no butter for toast. Half your blue outside lights flickered. And please, put in some USB ports. It's the 21st Century.
Commentaires de Gestion de l’hôtel
15 nov. 2023 par GM, Gestion de l’hôtel
Thank yo for completing your post-stay review. It is our goal to please our guests. We will look into the lighting in the jacuzzi room.As for the USB ports...the rooms that don't have them, need new ones and they are enroute. Thank you for bringing that to our attention.
par un voyageur
Publié le 13 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Management, Gestion de l’hôtel
Thank you for completing the post stay survey. It is our goal to provide superior customer service to our guests. I am pleased that your stay went well. Please consider staying with us in the future.
par un voyageur
Publié le 6 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2023 par GM, Gestion de l’hôtel
Thank you very much for completing our online survey concerning your recent stay. Our goal is to be pleasing to our guests. Whenever your travels bring you to our city, we would be honored to have you as a guest. Thank you again and have a great day.
par un voyageur
Publié le 27 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2023 par GM, Gestion de l’hôtel
Thank you for completing the online survey about your recent stay. I apologize for the mishap with your room. We do have king suites with a pull-out sofa bed, which are all located on our second floor. I will check on the coffee situation, but invite you to consider staying with us in the distant future.
par un voyageur
Publié le 20 oct. 2023 sur Expedia
The appearance in general was nice. The lady that checked us in was great! The commode handle would hang, though, when flushed. The bed squeaked when you sat on it, which was annoying to sleep on. Plus, the breakfast wasn't very good at all. Hardly anything to choose from.
Commentaires de Gestion de l’hôtel
23 oct. 2023 par GM, Gestion de l’hôtel
Thank you for completing our survey concerning your stay. We will take care of the toilet handle. Best Western has a standard on breakfast items and we are mandated to follow their rules and regulations.As for the bed, I will see what we can do. I appreciate your honest remarks and we look forward to you staying here in the future.
par un voyageur
Publié le 16 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
7 nov. 2023 par GM, Gestion de l’hôtel
Thank you for completing your online survey concerning your recent stay at our hotel. Our goal is to be pleasing to our guests.Whenever your travels bring you to or through our city, please stop in and stay. We would be delighted to have you as our guest.
