Note fondée sur 895 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024
Other than the A/C not properly working everything else was good. It was just a little too hot, caused an issue resting comfortably and the bed was too hard
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Terrolyn,Thank you for sharing your feedback. We’re glad to hear that you found everything else satisfactory during your stay. We apologize for the issues with the A/C and the firmness of the bed, which impacted your comfort. We will address the A/C problem and review our mattress options to improve the overall comfort for our guests. We appreciate your comments and hope to provide you with a more comfortable experience on your next visit.Warm regards,Aries Connects World
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 3 août 2024 sur Expedia
Could have been cleaner. Elevator, hallways, dining area needed vacuuming badly.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi David,Thank you for your feedback. We’re sorry to hear that the cleanliness of the elevator, hallways, and dining area didn't meet your expectations. We take your comments seriously and will work on improving these areas to ensure a better experience for future guests.Warm regards,Aries Connects World
par un voyageur
Publié le 2 août 2024 sur Expedia
The bed not as soft as most comfort inns. The shower pressure weak and tub clogged and little spot of mold. Tv was cracked through screen. Check took forever
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Brandon,Thank you for sharing your experience. We're sorry to hear about the issues you encountered with the bed, shower, and TV. We also apologize for the extended check-in time. Your feedback is valuable, and we’ll address these concerns to improve our services. If you have any other details to share or need further assistance, please let us know.Warm regards,Aries Connects World
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Bug Infestation!!!!
Publié le 29 juill. 2024 sur HotelsThere were bugs in my room and I have extreme anxiety and could not sleep. I saw a bug in my bed the first night but I ignored it and just brished it off. All week I was itching on and off but don't see anything. The last night we saw some sort of bug infestation on the headboard and it creeped me out so bad. They moved my room but I could not sleep because my anxiety was on 10. I really think we should be reimbursed because I am afraid I have brought bed bugs back to my home and I may end up having to destroy my personal property which is Brahmin and other named brand items. Someone should contact me asap to resolve this!
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Hi there,We sincerely apologize for the distress you experienced during your stay. We take issues like these very seriously and are deeply sorry for the discomfort and anxiety caused by the bugs in your room. The safety and comfort of our guests are our top priorities, and we understand how unsettling this situation has been for you. Our team will investigate the issue thoroughly and implement measures to prevent such occurrences in the future. Regarding your concerns about potential bed bugs, we recommend having your items inspected as a precaution. . Please accept our sincere apologies, and we appreciate your patience as we work to resolve this matter.Warm regards,Aries Connects World
par un voyageur
Publié le 29 juill. 2024 sur Expedia
It was very nice
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Murray,Thank you for sharing your positive experience! We’re thrilled to hear that you enjoyed your stay and found it to be very nice. If there’s anything specific you loved or any suggestions you might have, we’d love to hear them. We look forward to welcoming you back soon!Warm regards,Aries Connects World
par un voyageur
Gross
Publié le 29 juill. 2024 sur HotelsProvided spoiled milk for breakfast. Half of the outlets in the room did not work
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We’re sorry to hear about the issues you encountered during your stay. Providing spoiled milk and having non-functioning outlets is not up to our standards, and we apologize for any inconvenience this caused. We will immediately address these concerns by ensuring our breakfast items are checked for quality and by having our maintenance team inspect and repair the outlets in the room. Your feedback is valuable, and we appreciate you bringing these matters to our attention so we can improve. Thank you for your patience, and we hope to have the opportunity to provide a better experience on your next visit.Warm regards,Aries Connects World
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Ansley,Thank you for your feedback! We’re glad to hear that you had a good experience with us. If you have any suggestions or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back!Warm regards,Aries Connects World
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
