Note fondée sur 901 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024
Other than the A/C not properly working everything else was good. It was just a little too hot, caused an issue resting comfortably and the bed was too hard
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Terrolyn,Thank you for sharing your feedback. We’re glad to hear that you found everything else satisfactory during your stay. We apologize for the issues with the A/C and the firmness of the bed, which impacted your comfort. We will address the A/C problem and review our mattress options to improve the overall comfort for our guests. We appreciate your comments and hope to provide you with a more comfortable experience on your next visit.Warm regards,Aries Connects World
par un voyageur
Publié le 26 août 2024 sur Hotels
Loved to is hotel. Only thing was there was a stain on the carpet in our room BUT the rooms were very much clean. Everyone from check in to check out was friendly. Area around the hotel felt safe, everything was conveniently located near the hotel. Will be staying again!!
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us! We’re thrilled to hear that you loved our hotel and found the rooms clean and the staff friendly from check-in to check-out. We apologize for the stain on the carpet and will address this with our housekeeping team to ensure it’s resolved. We're glad you felt safe and found the area convenient. We look forward to welcoming you back for another enjoyable stay!Warm regards,Aries Connects World
par un voyageur
Publié le 25 août 2024 sur Expedia
Everything was fine
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Cynthia,Thank you for your feedback! We’re glad to hear that everything was fine during your stay. If there’s anything specific you feel could enhance your experience, please let us know. We hope to welcome you back soon for another pleasant stay!Warm regards,Aries Connects World
par un voyageur
Publié le 25 août 2024 sur Hotels
Great staff but you need more than a good staff to make the hotel good. All furniture, refrigerator, curtain, and carpet must be changed. Bed and pillow covers must be thrown out.
Breakfast is Ok because of hard working staff but many items were missing because they were not delivered.
Area is East Monroe. A few homeless entered the hotel and helped themselves with breakfasts. There was no security in hotel in the evening or morning. Yhis hotel at best is 4.0/10 as of August 2025.
Sorry!
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi there,Thank you for sharing your detailed feedback. We appreciate your kind words about our staff and are sorry to hear about the issues you encountered. We understand the importance of a well-maintained property and will take your comments about the furniture, refrigerator, curtains, and carpet seriously as we work on improvements. We also acknowledge the concerns regarding the bed and pillow covers and will address these to enhance comfort. We apologize for the breakfast issues and the security concerns you mentioned. Your feedback is invaluable in helping us make necessary changes, and we hope to have the opportunity to provide a better experience in the future.Warm regards,Aries Connects World
par un voyageur
Publié le 25 août 2024 sur Hotels
Great staff but you need more than a good staff to make the hotel good. All furniture, refrigerator, curtain, and carpet must be changed. Bed and pillow covers must be thrown out.
Breakfast is Ok because of hard working staff but many items were missing because they were not delivered.
Area is East Monroe. A few homeless entered the hotel and helped themselves with breakfasts. There was no security in hotel in the evening or morning. Yhis hotel at best is 4.0/10 as of August 2025.
Sorry!
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Gholam,Thank you for your honest feedback. We’re glad to hear that our staff made a positive impression, but we regret that other aspects of your stay did not meet your expectations. We take your concerns seriously regarding the furniture, refrigerator, curtains, carpets, and bedding, and will prioritize these in our improvement plans. We also apologize for the issues with breakfast items and security, and will address these to ensure a better experience for all our guests. Your comments are valuable to us, and we hope to have the chance to provide a more satisfactory stay in the future.Warm regards,Aries Connects World
par un voyageur de Lufkin
Publié le 22 août 2024 sur Expedia
The hotel was good! The baby loved the pool - the staff was wonderful and attentive. The rooms were okay other than a few minor things missing or broken. The room could have been cleaned a little better, but it was cleaned! Overall the hotel was great! Would return to stay.
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Faith,Thank you for your feedback! We’re thrilled to hear that you and your baby enjoyed the pool and that our staff made a positive impact with their attentiveness. It’s great to know you found the hotel overall to be great and would return. We appreciate your comments on the room’s cleanliness and the minor issues you encountered, and we’ll use this feedback to make improvements. We look forward to welcoming you back for another enjoyable stay!Warm regards,Aries Connects World
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 21 août 2024 sur Expedia
Room smelled heavily of smoke, there was a huge roach in the room. Staff did get us another room, however this one reeked of weed. It seemed more like an hourly rental motel. Definitely not worth the money. Girl at the front desk was working very hard to accommodate everyone, seemed others were having issues as well, but she was great!
Commentaires de Gestion de l’hôtel
22 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Angela,We apologize for the unpleasant experiences you had with the room conditions and the smell of smoke and weed. We are addressing these issues by enhancing our cleaning and inspection processes to ensure such problems are resolved before guests arrive. We appreciate your kind words about the front desk staff’s efforts to accommodate you, and we’re sorry that the overall experience fell short of your expectations. Thank you for your feedback, and we hope to provide a more satisfactory stay in the future.Warm regards,Aries Connects World
par un voyageur
Not typical Comfort Inn
Publié le 19 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Kenneth,We appreciate your feedback and the time you took to share your experience. It seems there might be areas where we can improve, and we’d love to hear more about what could have made your stay better. Your input is valuable to us, and we look forward to the opportunity to enhance your experience.Warm regards,Aries Connects World
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
