Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 janv. 2025
The staff were very helpful. They fixed a problem with the treadmill & the bathroom light asap. The room was excellent for accommodating my husband who has cardiac issues. It had a couch where he could relax & was on the first floor.
Commentaires de Gestion de l’hôtel
22 janv. 2025 par Customer Care Team, Gestion de l’hôtel
Dear Kimberly, Thank you for your thoughtful feedback! We’re so glad to hear that our staff was able to assist promptly with the treadmill and bathroom light issues, and that the room was well-suited to accommodate your husband's needs. It’s wonderful to know that the first-floor room with the couch provided a comfortable space for him to relax. We always strive to make our guests feel at home and are happy we could meet your expectations. We look forward to welcoming you both again in the future!Warm regards,Aries Connects World
par un voyageur
Publié le 28 déc. 2024
Commentaires de Gestion de l’hôtel
30 déc. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Amelia, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Warm regards,Aries Connects World
par un voyageur
Publié le 23 oct. 2024 sur Expedia
Connivence to interstate.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Melanie, Thank you for highlighting our convenient location near the interstate, making it easier for guests to access their travel routes. We understand the importance of easy access for a smooth journey, and we’re glad this aspect of our hotel met your needs. If there’s anything more we can do to enhance your experience, such as offering local maps or travel tips, please don’t hesitate to ask during your next visit. We look forward to welcoming you back!Warm regards,Aries Connects World
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Yes I had been checked in since Friday and my room key was working just fine but I return to hotel on Sunday evening the lady Erica at the front desk said she needed to scan my room key I wasn’t sure as to what she was saying but I let her scan my key,I get to my room and now my key would not work so I go back to front desk to let Erica know that the key is not working,I sat in the lobby for two hours waiting for Erica to get me in my room,after two hours she opened my door but I still had no key to my room this episode was very frustrating for me I don’t know what happened but I should be done
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Welton, We sincerely apologize for the inconvenience you experienced with your room key during your stay, and we understand how frustrating it must have been to wait for such a lengthy period. It seems there was a miscommunication when the key was scanned, and we appreciate your patience as we worked to resolve the issue. To prevent this from happening in the future, we will reinforce our training on key management and ensure that our front desk staff provides clearer instructions. Thank you for sharing your feedback, and we hope to have the opportunity to serve you better in the future.Warm regards,Aries Connects World
par un voyageur
Publié le 19 oct. 2024 sur Expedia
We came in late for the night staff was very friendly and helpful. Room was clean. Enjoyed our stay.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hello Tina, thank you for sharing your positive experience with us! We're glad to hear that our night staff was friendly and helpful and that you found your room clean and comfortable. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Warm regards,Aries Connects World
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Shirley, Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Warm regards,Aries Connects World
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Paul, Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Warm regards,Aries Connects World
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Dead roaches and stained towels in the room and mold in shower.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Eric, We are truly sorry to hear about your experience and sincerely apologize for the unacceptable cleanliness issues you encountered, including dead roaches, stained towels, and mold in the shower. This is not reflective of our standards, and we appreciate you bringing it to our attention. We are taking immediate steps to address these concerns with our housekeeping team to ensure thorough cleaning and proper maintenance in all rooms. Additionally, we are reviewing our staff training to enhance service quality. Your feedback is vital for our improvement, and we hope to have the opportunity to provide you with a much better experience in the future.Warm regards,Aries Connects World
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Lydia, Thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. We're here to help better serve you. If there is anything we can do to make your next stay even better, let us know We hope that you will give us a chance to make your stay just perfect! Thanks again.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
The pool
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Dequan, Thank you for your feedback regarding the pool! We’re glad to hear that you enjoyed this amenity during your stay. If you have any specific comments or suggestions about the pool or if there’s anything we can do to enhance your experience next time, please let us know. We look forward to welcoming you back for another enjoyable visit!Warm regards,Aries Connects World
