Note fondée sur 649 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Expedia
I usually really enjoy my stay here. But my room was dirty very dirty empty condom wrappers and the smell was not clean the smell was very bad in the room even though it’s a smoking it smelled very nasty and like pee and mildew
Commentaires de Gestion de l’hôtel
26 sept. 2024 par GM, Gestion de l’hôtel
We are so sorry for any inconvenience during your stay, it is not typical of how we want our guest experience to be. Thank you for letting us know , we will address these issues right away.
par un voyageur
Disappointed Traveler
Publié le 26 sept. 2024 sur HotelsAbsolutely horrible place to stay. Not sure why it’s still open because it’s in need of renovation and it’s not updated. Floor in bathroom was dirty. Insects in the room. Bed skirts were dirty and had stains on them. The noise level was high because the individual above me played loud music until 2AM. Lights had rust on them. Clothes hangers had to be washed down before we could use them. I wouldn’t recommend it to my worst enemies.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lavada,We're truly sorry to hear about your disappointing experience. What you described is far below the standards we strive to maintain. We are addressing the cleanliness, noise, and maintenance concerns immediately to ensure improvements. Thank you for your feedback, and we hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Frank,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We look forward to seeing you again soon! Sincerely, Hotel Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
My visit at this location was very good. Staff was nice and the room was clean, comfy, and everything worked. My only nit-pick is that the parking lot is in need of repair and the surrounding area looks like there's some type of construction going on, which I understand isn't the fault of the hotel/motel. So, overall my vist was excellent and I have a high likelihood of staying again.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Garfield,Thank you immensely for your perfect rating! We're overjoyed to know you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The hotel was very nice.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear James,Thank you for your kind words! We're delighted to hear you had a pleasant stay and found the hotel to be very nice. We strive to provide a comfortable and enjoyable experience for all our guests. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Hotels
The hotel manager was rude and the food was cold and not well prepared.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your comments. We are sorry to hear about your experience with the food and the behaviour of our team member. This does not reflect our usual standards, and we will address these issues to ensure better service in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Hotels
We arrived to hotel to check in and room had been cancelled with no notification. Card on file did not process due to an issue with the bank and traveling out of state. The hotel attendant tried to find another room but said that they had already booked the room to other guests. 10/10 would not recommend.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the inconvenience you experienced during your check-in. It's unacceptable that your reservation was canceled without notification, and we understand the frustration this caused, especially while traveling. Your feedback is invaluable, and we will investigate this issue to prevent it from happening in the future. Thank you for sharing your experience, and we hope to have the chance to improve your impression of us.Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
We booked a non-smoking room and they switched us to a smoking room at check in. Guy said we would have to stay in that or go home. Do not stay here
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We apologize for the experience you had during your check-in. It’s unacceptable that you were switched to a smoking room despite your reservation for a non-smoking room. We appreciate your feedback and will address this issue with our team to improve our service. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Awesome
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
