Note fondée sur 637 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Hotels
Our driver could not make it to the hotel because his truck was broken down. We asked for a refund and they would not give us on, even though he was not able to stay there. Avoid booking this place at all costs. Any Hotels.com did nothing but cowardly hide behind their refund policy.
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We’re sorry to hear about the unexpected situation with your driver, but our cancellation policy is designed to ensure fairness for all our guests. Unfortunately, we are unable to provide refunds for same-day cancellations done through third party portals,when the room is held specifically for a guest’s arrival. We always recommend confirming travel arrangements prior to booking to avoid situations like this. We understand your frustration, and we appreciate your understanding of our policy.Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Really enjoyed my stay, will stay again
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Darien,We’re delighted to hear you enjoyed your stay and plan to return! Thank you for your kind words. We look forward to welcoming you back for another great experience.Sincerely, Hotel Manager
par un voyageur
Not returning
Publié le 9 août 2024 sur HotelsDirty
Old
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Vincent,We’re sorry to hear that your experience did not meet expectations. Cleanliness and comfort are priorities for us, and we will address these concerns with our team. Thank you for bringing this to our attention, and we hope to provide a better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Todo estubo muy bien Servício y atencion
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Catalina,Thank you for your kind words! We’re delighted you were pleased with our service and attention. Your positive feedback is greatly appreciated.We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
par un voyageur
little league
Publié le 30 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know we met and exceeded your expectations during your stay.We look forward to welcoming you back again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Not up to Wyndham standards that I've seen previously. Good beds and pillows, but poor lighting in vanity area, tub and drain in poor condition. Breakfast wasn't worth attempting.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Niki,Thank you for sharing your thoughts. We’re glad you found the beds and pillows comfortable. However, we regret that other aspects, such as lighting and the condition of the tub and drain, did not meet your expectations. We also appreciate your feedback on breakfast and will work to improve it. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur de Frankfort
Publié le 28 juill. 2024 sur Expedia
this is not a safe motel also had to pay a dog deposit and be put in a smoking room. If you have a dog well nobody wants to be in a stinky smelly room.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Sandy, Gestion de l’hôtel
We are sorry for any inconvenience. We have a pet policy on all booking channels for further review. Thank you.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Sandy, Gestion de l’hôtel
We're happy you had a great stay with us. We thank you for your review.
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Sandy , Gestion de l’hôtel
So sorry for any inconvenience during your stay. Please feel free to reach out to us with your concerns at daysinnmonroe@gmail.com, thank you.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
