Note fondée sur 384 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Los Angeles
Publié le 4 oct. 2024 sur Expedia
This is an older motel that has been refurbished, and they did a nice job. Our room was spacious and well furnished (albeit a little worn), and the bed was super comfortable. As typical at a budget hotel, the towels and sheets are thin, but there was a fridge, microwave, desk, etc., which was all we needed for a one-night stay. The landscaping was lovely, and Jay Deep, the front desk clerk, was friendly, helpful, and efficient. The area around the hotel was a step above some of the areas of other Red Roof Inns that we've stayed in. Pets stay free! is a definite plus.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Sharon,The staff and I at the RED ROOF IN MONROE appreciates your feedback following your recent visit. I am glad you were pleased with the spacious and furnished room, the comfortable bed, working amenities, friendly staff and pet stay free policy though the towels and sheets were thin. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Lakara, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Monroe and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Toujana RediResponse Specialist , Gestion de l’hôtel
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Monroe and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
clean but needs maintenance
Publié le 16 sept. 2024 sur HotelsJust a one night stay in 2 rooms on our trip home. The rooms were fairly clean. One room had black mold in the shower. Reported to desk but nothing was done.
The other room had a faulty desk drawer and chair. When I sat at the desk to eat dinner, the drawer fell off the track and landed on my foot. The chair was broken. You could only sit on the edge because the back was not fully secure. I reported this at check out and the clerk just nodded their head and offered no apology. He looked at me as if I had broken them.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The bathroom was filthy. The walls had visible dirt on them. We didn’t have enough towels. The tub had cigarette burn mark's.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
par un voyageur
Publié le 2 sept. 2024 sur Hotels
par un voyageur
Publié le 29 août 2024 sur Expedia
A nice room. Only issue is staff cleans rooms starting at 7am and will literally walk into your room if you dont have the DND sign hanging on your door. Pretty annoying they clean so early.
par un voyageur
Publié le 27 août 2024 sur Expedia
Room was clean and a/c was cold.
