Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
2,0 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 sept. 2023 sur Expedia
Cette établissement a beaucoup de point négatif que de point positif.
Indication pour ce rendre au condo est terrible, propreté laisse à désirer, qualité prix est horrible, service à la clientèle est inexistante est non expérimenté. Le bruit des bars à proximités. Matelas confortable…Je déconseille cette établissement.
Commentaires de Gestion de l’hôtel
7 sept. 2023 par Tremblant Platinum, Gestion de l’hôtel
Thank you for finding a moment to share your experience at our centrally located accommodation Luc. Had we known more about your preferences with respect to your expected stay, our agents would have been more than helpful to assist you in your booking process. We always aim to be as transparent as possible with our listings and we are sorry that this did not translate well through Expedia. We hope to welcome the opportunity in working with you more personally in the future to ensure that your next travel experience is catered to all of your needs.
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Leena, Gestion de l’hôtel
Emilie, Thank you for your feedback. We're sorry your stay didn't fully meet your expectations. Please let us know if there are specific areas where we can improve. We appreciate your input and hope to provide a better experience next time.
par un voyageur
Publié le 2 janv. 2024 sur Expedia
False advertising! Confirmed our use of gym, spa, outdoor pool and hot tub at Westin right up until check in. We showed up at pool spa in swimsuits and were sent to front desk where we were embarrassed. We had no access to Westin. It was a lie. We were kicked out for trying to use hotel services not paid for. Also jets to spa at condo also broken since last spring. Condo and location itself good if you actually ski.
Commentaires de Gestion de l’hôtel
12 janv. 2024 par RVMT, Gestion de l’hôtel
We would like to thank you for taking the time to share your feedback of your most recent stay with us at our accommodations while visiting in Mont Tremblant Tamra Lynn. Please know we always aim to be as transparent as possible with respect to our listings and are sorry to learn that this information was not as visible to you at the time of booking. Bondurant does have fully functional onsite hot tub available for guests during their stay! We would love to welcome the opportunity to work with you more directly in the future to ensure your booking process is more thorough!
par un voyageur
Publié le 9 oct. 2023 sur Expedia
This property had a great location. However there were issues with the property. Both toilets ran constantly, so we turned them off at the base. The refrigerator went out early on during our stay and we lost a ton of groceries. We called for 3 days to get help. We were given a mini fridge, then eventually another mini fridge which doesn't accommodate a family of 4 very well at all. There were electrical issues throughout the place. We are electrical contractors so I can say this with confidence. Lights randomly going on and off, outlets not working. The washer would randomly throw an error code and have to be manually restarted all over. I loved the location, but for the price I paid, this is a NOT A PLATINUM PLACE TO STAY.
Commentaires de Gestion de l’hôtel
10 oct. 2023 par Platinum, Gestion de l’hôtel
Thank you for your candid review, the feedback you shared is extremely valuable to us Jenny. We work diligently to ensure our properties are top-notch, as well as ensure our listings are well represented to those who book with us we're sorry to learn that this did not translate well to your experience. We work hard to deliver an exceptional stay for every guest and would like to extend our sincerest apologies for not being able to meet your expectations and beyond during your visit due to circumstances out of our control with respect to the unprecedented power outages throughout the area. We understand that this experience wasn't ideal, and we hope that you give us another chance if you ever visit again. Your safety, comfort, and needs are our first priority!
