Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de AP
Original, mais ce n'est pas un hôtel...
Publié le 20 août 2014 sur ExpediaEn effet, cela ressemble plus un à camping avec bungalows qu'à un hôtel à proprement parler.
Les dits bungalows doivent dater des années 60 et ne vendent pas du rêve. C'est sale et moche !
Dommage d'être en Afrique du Sud pour réserver dans ce type d'établissement. Préférer des guest housse... :-)
par un voyageur
Publié le 3 avr. 2022 sur Hotels
par un voyageur
Publié le 30 janv. 2022 sur Hotels
Our stay was amazing, the staff is great
par un voyageur
Publié le 25 oct. 2021 sur Hotels
par un voyageur
Publié le 17 sept. 2020 sur Hotels
Thank you for a great stay
Commentaires de Gestion de l’hôtel
17 sept. 2020 par Rob, Gestion de l’hôtel
Good Afternoon Lindsey, thank you very much for the review and we are happy to hear that you enjoyed your time with us. We look forward to welcoming you back to our Resort in the not too distant future.
Regards
Rob
par un voyageur
Resort managed by security guards
Publié le 19 juill. 2019 sur HotelsOn check in we were advised that the office closes at 5pm and for any assistance we should call security.What we were not told is that the telephone lines were down, that we would not have electricity on the Tuesday and that there would be no water. At 8.30am on Tuesday a security guard advised us that the power will be off until 4pm that day. At 4.30 pm the power was back but no water. I then tried contacting the office no answer, then security no answer as the phones were down. I duly drove to security office only to be advised that there is no water and they will deliver water to flush the toilets.I requested to speak to the General Manager, security guard could not oblige with a cell no, he then gave me the resident managers number, who was not available on her cell. Next morning we had water but it was cold, 2 days without being able to shower. I contacted the Manager on duty and inquired why we were not advised of all the above issues and why she did not return my calls. To many excuses to mention, but blamed it all on security for not informing the quest.I also told her about the dirty carpets in our chalet, "look of surprise on her face, but no mention of sending someone to clean it". I mentioned that I would write a review and all she did was shrug her shoulders.The wifi did not work for our entire stay.Well i will never go back there again, I must say that the security guards were very helpful and if they managed the resort it would be a better place to stay!!!!!!!
Commentaires de Gestion de l’hôtel
22 juill. 2019 par Rob Gooderson, Gestion de l’hôtel
Dear Guest, thank you very much for your review. We sincerely apologise for the negative experience you had during your recent stay with us. All criticism, be it positive or negative is viewed very seriously and is dealt with accordingly. We pride ourselves on the high standard of guest experience that we offer and in your case we obviously failed!
On Monday evening we were notified that the electricity would be off in Montagu due to ESKOM that needed to effect urgent repairs. On that same evening we did notify all our guests about the fact that the electricity would be off the Tuesday from 08h00 until 16h00. When the electricity is off this does have an effect the water supply from our local Municipality as the water is provided via pumps from the local reservoir. To add injury to insult, the electricity supply that powers the water pumps was vandalised and the result of this was that the area did not have water until around 19h00 on the Tuesday evening. Unfortunately, we were not informed of this until after the fact. To add to our issues of that time, the TELKOM telephone cables were stolen which resulted in the area not having telephone connections for more than a week.
Although the above is by no means an excuse, I wanted to make you aware of the awful situation we were in, which affected your stay with us.
I thank you for your comments about my security staff,who did try and assist through this difficult period for us.
Again , my sincere apologies about your negative experience and again I thank you for your review, which assists us in improving our all round service and our future Guests experience at our Resort.
par un voyageur
Hot Springs
Publié le 2 nov. 2018 sur HotelsDie Anlage ust schon etwas in die Jahre gekommen, allerdings sehr sauber. Lediglich das Herausfinden, welche Armbandfarbe für welchen Badebereich gültig ist war nicht so ganz einfach. Es ffhlt rin verständlicher Übersichtsplan. Insgesamt aber sein Geld wert.
Commentaires de Gestion de l’hôtel
7 nov. 2018 par Una, Gestion de l’hôtel
Thank you for your feedback. It is highly appreciated.
Regards
Una
par un voyageur
Awesome
Publié le 29 janv. 2018 sur HotelsThe weekend was great, we got lost with directions, but arrived safely. The aircon was amazing in the unit, but the bedding, curtains, etc. is a bit old/outdated. Very clean and neat.
Commentaires de Gestion de l’hôtel
30 janv. 2018 par Rob Gooderson, Gestion de l’hôtel
Dear Guest, thank you very much for your review. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back to our Resort in the not too disant future.
Knd Regards
par Daniel
Publié le 1 oct. 2017 sur Hotels
par Markus
Publié le 8 août 2017 sur Hotels
Good service, reception best service ever, if only you can find this professional service in Europe
