Note fondée sur 80 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
5,0 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2022 sur Expedia
par un voyageur
Publié le 17 août 2024 sur Expedia
Tutto ok
par un voyageur
Publié le 1 août 2024 sur Expedia
par un voyageur
Publié le 28 juill. 2024 sur Expedia
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Wonderful place just outside Montalcino. Views service food and pool all worth it.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
BUENA COMIDA
LINDO PAISAJE
BUENA ATENCION
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Capanna Suites is an absolutely beautiful property, in a breathtaking area of Tuscany. We thoroughly enjoyed our stay, and the service was exceptional. The dining options were also great.
I removed one star for one reason. The resort is advertised as adults only. Unfortunately, during our stay, an exception appears to have been made. There was a young child both seated next to us at dinner and happened to be situated in the room above us.
To put it bluntly, she was disruptive. She was weaving between and in front of tables during dinner. She also began running around and dragging furniture above us at about 6:00AM which was not the most pleasant experience of what we wanted to be a relaxed and restful morning. I understand that it’s difficult when someone appeared with a child, but the exception to allow for a child really took away from other guest experiences which was very unfortunate.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Capanna Suites, Gestion de l’hôtel
Dear Stephanie,We are delighted that you enjoyed all the services of our resort, especially the quality of our restaurant "Il Passaggio by Capanna."You are right, we shouldn't have accepted the clients, but the truth is they had booked for 2 people without informing us that they were traveling with a 9-year-old girl. Their justification was that since their daughter would be sleeping in the bed with them, they didn't think they needed to specify. Additionally, they hadn't noticed that we are an 'adults only' resort. In reality, if they had mentioned the presence of the child, the booking would have been automatically rejected. The guests were mortified by their mistake, but it was already late afternoon and all the hotels in the area were fully booked, so we didn't feel it was right to turn them away and put them in a difficult situation... especially because of the child. They promised they wouldn't use the resort's facilities (except for the restaurant, which is also open to external guests and has no age restrictions) and it was only then that we welcomed them. We are sorry that this caused you discomfort... but we trust you can understand the peculiarity of the situation. Thank you, and we look forward to seeing you on your next trip to Val d'Orcia!The Management
par un voyageur
Publié le 7 juill. 2024 sur Hotels
par un voyageur
Publié le 19 juin 2024 sur Hotels
par un voyageur
Publié le 16 juin 2024 sur Hotels
Um hotel lindo, com ótima estrutura, mas com um serviço que deixa a desejar. Provavelmente os donos não estão próximos.
Commentaires de Gestion de l’hôtel
17 juin 2024 par fabrizio, Gestion de l’hôtel
Caro Henry, agradecemos a simpática opinião dada ao nosso Resort, mas lamentamos que depois de ter apreciado o serviço de jantar recebido no nosso restaurante "Il Passo by Capanna" tenha avaliado mal o trabalho do gerente do restaurante que na noite seguinte, você chegou depois de jantar fora enquanto nosso restaurante estava lotado, ele apenas pediu alguns minutos de paciência antes de poder atendê-lo.Esperamos tê-lo novamente como nosso hóspede na sua próxima viagem ao Val d'Orcia.Atenciosamente,A Direção"
