Note fondée sur 43 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,7 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2019 sur Expedia
La déco sympa.
Manque d’entretien. Vue sur le lac depuis la chambre inexistante à cause des arbres et des buissons.
Pas de rideaux occultants. Plein jour dans la chambre à 6 heures le matin...
Pas de restauration ni bar le mardi.
Accueil peu chaleureux et service du petit déjeuner quasi inexistant.
Endroit branché pour le soir mais nul pour y dormir. Bruit de la route et des camions de livraison le matin. Toutes les portes des chambres donnent directement sur le parking.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
par un voyageur
Great hotel, bad restaurant experience
Publié le 8 sept. 2021 sur HotelsSimple but beautiful accommodations, room very clean. Loved that the mini bar is complimentary and the balcony overlooking the water was so peaceful! Their outside beach/bar area is amazing.
The only bad experience we had was at the hotel restaurant. We had a reservation for a special pop up dinner and not only were we ignored by the staff for 15 minutes, it took over an hour to seat us and then we had to flag down a waiter after 20 minutes just sitting at our table to get a drink. Then we were told that they were out of 3 of the 4 main entrees on a prix fix menu. They offered us chicken tenders and a discount instead which would have still been 65$. For chicken tenders! Turns out the host allowed 55 walk ins and knew they were out of food when he sat us 45 minutes late. By then it was too late to get food anywhere else and they tried to send us to another place that they said was serving late only to find their kitchen closed too! What we thought was going to be nice fancy dinner ended up with take out burritos on our balcony.
They did make it better the next day by inviting us for some complimentary apps and drinks but that was after we complained to the manager and communicated with him all day about our experience. Overall, great hotel but due to the lack of organization at their restaurant, I would eat somewhere else.
par un voyageur
Publié le 19 août 2021 sur Expedia
par un voyageur
Publié le 7 août 2021 sur Expedia
property was awesome, food was great, staff great, etc.
would have liked soap and hand sanitizer in the room tho but other than that all good
par un voyageur
Publié le 28 juill. 2021 sur Expedia
I was dying to stay at the iconic surf lodge for their great live music, excellent food and boho chic decor while spending the week surfing in Montauk. I asked the hotel for a beach pass so I could park with ease at the permit required lots of Ditch Plains and the woman at the front desk gave me what I thought was the beach parking pass which I used for 3 days at the beach. On the third day I received a $150 parking ticket and when I complained to the manager of the hotel, Erika, she said that I had been given the wrong parking pass by the front desk and should have received a different pass and needed to ask her manager what to do. Please note that there is no way to communicate with anyone here unless you email them and hope for a response. I emailed the Director of Operations, Ben, about the unfortunate incident and he snidely responded with “we will not be taking on the parking expenses” even though it was clearly their error. After spending $625/night I can honestly say I will never stay here again. Not to mention the bathroom still had a dirty wash cloth on top of the shower head upon our arrival. We didn’t make a big deal about it but should have in hind sight. Also, the walls are paper thin and you can hear just about everything.
par un voyageur
Publié le 17 juill. 2021 sur Expedia
The room was just as advertised with super friendly and accommodating staff
par un voyageur
Publié le 1 juill. 2021 sur Expedia
sad how run down the property seemed. Totally overpriced for condition and amenities
par un voyageur
Publié le 27 oct. 2020 sur Hotels
Amazingly relaxing stay. Not the usual surf lodge party vibe due to COVID, but they did a beautiful job with the room reservations and the private balcony with hammock overlooking the lake made for a much needed
par un voyageur de New York
Publié le 13 oct. 2020 sur Expedia
When we walked into our room we instantly smelt the cleanliness and efforts of the cleaning staff. We felt at ease knowing our room was safe and clean. We absolutely LOVED that the surf lodge was dog friendly. You would never even know it because the room and decor was in great shape, including the bed which was so comfortable! We especially loved our patio and shower. The sound of the lake waves were extremely relaxing and the shower we didn't want to get out of. It was a great addition that everything in the mini bar was free (or included in your stay), we enjoyed that perk. The one thing I would change is, once the "lobby" closed, I didn't know of any way of getting in touch with the hotel staff. There was no phone in the room or instructions on what to do when the staff leaves. I wasn't really sure where to get fresh towels. Once the front desk staff leaves, I felt we were kind of left to fend for ourselves. But overall, I would stay here again in the off-season. We really enjoyed our time.
