Note fondée sur 394 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Basically a good stay
Publié le 22 oct. 2024 sur HotelsNice place to stay. Rooms are small but clean. Right next to great executive golf course with great restaurant. Toilet didn’t flush very well and raccoons overturned garbage every night so there was a mess until staff arrived for work but we could live with that
Commentaires de Gestion de l’hôtel
12 nov. 2024 par HM , Gestion de l’hôtel
Dear Daniel,Thank you for advocating Casa Secoya , and taking the time out to share your experience. All of us are delighted that we could ensure a clean and comfortable stay during your visit. Our goal is always to exceed your expectations.Thank you once again for your stay and your feedback. We look forward to welcoming you back to Casa Secoya Sincerely,Casa Secoya Management
par un voyageur de Monte Rio
Publié le 20 oct. 2024 sur Expedia
Great .dog friendlry
par un voyageur
Publié le 14 oct. 2024 sur Expedia
par un voyageur de San Mateo
Publié le 8 oct. 2024 sur Expedia
par un voyageur
Who’s covering the desk?
Publié le 8 oct. 2024 sur HotelsWe did not enjoy our stay, as a mater of fact we stayed at another hotel. I was super disappointed. No one at the desk and no one could be reached on the phone. There were workers but none of them spoke English. We really loved staying in the past but probably will not book again. Still had to pay:(
Commentaires de Gestion de l’hôtel
17 oct. 2024 par HM, Gestion de l’hôtel
Dear Chonne,Thank you for your valuable comments. We’re so sorry to hear about your unfortunate experience with our staff. We take your concerns very seriously and your feedback will be shared and addressed with our team. We hope to have the chance to welcome you back again for an improved experience. Do not hesitate to contact me at Hello@casasecoya.com to discuss your experience in more detail. Your feedback and suggestions are always welcome.Sincerely,Casa Secoya Management
par un voyageur
No tv, no service
Publié le 6 oct. 2024 sur HotelsWe called at 7pm to let hotel know our tv didn't work.
Was told someone would get back to us. No call.
Called again at 8 and was told the same. Tried to get the direct number to manager and would not be given.
No call all night.
We spent the night without tv and very disappointed.
No offer to compensate upon leaving.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par HM, Gestion de l’hôtel
Dear Patty,Thank you for your valuable comments. We’re so sorry to hear about your unfortunate experience with our television . We take your concerns very seriously and your feedback will be shared and addressed with our team. We hope to have the chance to welcome you back again for an improved experience. Do not hesitate to contact me at hello@casasecoya.com to discuss your experience in more detail. Your feedback and suggestions are always welcome.Sincerely,Casa Secoya Management
par un voyageur
Publié le 2 oct. 2024 sur Hotels
We've driven by every time we visit the area, so we thought we would check it out this time. The staff welcomed us very well, the pool was great, and the room was comfy though sparse. The overall motel itself is quite rundown; as many places on the road nowadays, it needs a good upgrade. But it was pleasant to stay there.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par HM, Gestion de l’hôtel
Dear Sue,Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that you were able to take advantage of the pool, and all other amenities Casa Secoya has to offer. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Sincerely,Casa Secoya Management
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Everything was very good. My only complaint is that they used a plugin air freshener which smelled terrible
Commentaires de Gestion de l’hôtel
17 oct. 2024 par HM, Gestion de l’hôtel
Dear Paul ,Thank you for taking the time to review your stay with us. We are so pleased that you thought the hotel was gorgeous.. We are sorry about the air freshener in your room , we have since discussed with housekeeping staff to not implement any additional amenities of their liking in the guest rooms . We will be using your review as an example in upcoming staff training programs so that our employees can understand their impact on the guest experience. We are glad that you could experience the variety of things to see and do in our hotel and I truly appreciate your feedback. Look forward to seeing you again.Sincerely,Casa Secoya Management
par un voyageur
Publié le 2 oct. 2024 sur Expedia
I love the layout and nostalgic motor lodge feel. Beds are super-comfy, excellent bakery cafe just across the way. Peaceful stay.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par HM, Gestion de l’hôtel
Dear Nora ,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the surrounding sightseeing and on property restaurant options . Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Casa Secoya Management
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Our stay at Casa Secoya was short but sweet! Looking forward to returning soon!
Commentaires de Gestion de l’hôtel
17 oct. 2024 par HM, Gestion de l’hôtel
Dear Joanna ,Thank you for advocating Casa Secoya , and taking the time out to share your experience. All of us are delighted that we could ensure a clean and comfortable stay during your visit. Our goal is always to exceed your expectations.Thank you once again for your stay and your feedback. We look forward to welcoming you back to Casa Secoya Sincerely,Casa Secoya Management
