Note fondée sur 572 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
My room conditions
Publié le 4 oct. 2024 sur HotelsThe butler service , food and drinks were good. The shower was very filmy, our tv did not work our entire stay, our head set on our phone didn’t work , and there was no a/c in the hallways or stairwells of the resort.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Jodian Bucknor, Gestion de l’hôtel
Hi Semaj, We are appreciative of your detailed review. We have taken note of the areas of opportunity and will have our resort team be aware and correct our wrongs. For the aspects you enjoyed i am happy you were pleased. we hope you will consider and visit us again. Regards,
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Everything was good
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Jodian Bucknor, Gestion de l’hôtel
Hi Kaveh, We are happy to know you had a lovely stay while with us and we hope you will visit us again soon. Regards,
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Jodian Bucknor, Gestion de l’hôtel
Hi Travis, Thank you for your recent rating. Regards,
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Jodian Bucknor, Gestion de l’hôtel
Hi Erving, Thank you for rating. We truly appreciate it. Regards,
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Secrets is where you want to stay, breathless was over price with very limited resources
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Social Media Manager , Gestion de l’hôtel
Dear Rogers, Thank you for taking the time to share your experience. We appreciate and value your feedback. Your comments are important to us as we strive to improve our services.We have made note of what you have mentioned and will pass this on to the relevant party. We do hope you'll grant us another opportunity to turn this experience around. Warmest Regards.
par un voyageur
DO NOT STAY HERE ROOMS AND RESORT IS OLD
Publié le 16 sept. 2024 sur HotelsI travelled to Montego Bay to celebrate my birthday and stayed at the Breathless resort and Spa. It was highly recommended by others. This my first and last time visiting this resort and Spa.
Before I go into the horrible start I do want to shout out Jeavon my butler. He was great and did everything in his power to make my stay there "breathless" he went above and beyond. I appreciate him for that. So if you ignore this review and still decide to stay there then request if you can, Jaevon as your butler.
With that said, check in was lengthy but comfortable we travelled on Sept 12,2024 through September15th 2024. Once we received our room keys we went to the room. Automatically we were hit with a bad mildew/mold smell. It was horrible. We thought maybe because of the rain and it being hurricane season there that might be the reason. We were sadly wrong the room reaked of that everyday of our stay. I told our Butler and the front desk of the smell. After not hearing back from anyone the fist night I attempted to see about it the next day. The next day came still know one had contacted me about the room after they said they would. I asked housekeeping who happened to be on the floor and she stated "what do you want me to do", I don't think she was sincere about it at all. So I went down to the front desk again and spoke to someone about it and they said they would send housekeeping up to the room. Unfortunately I have to end here no more characters left. DO NOT STAY HERE
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Social Media Manager , Gestion de l’hôtel
Dear Thomas, We are disheartened to hear that you had such a disappointing stay at our resort, and even more we are sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity.We encourage our guests to provide us with their feedback regarding our service so as to make the improvements necessary. We hope to redeem your confidence one day in the future.Warmest Regards.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Everything was perfect 😊
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Jodian Bucknor, Gestion de l’hôtel
Dear Schquinina Ranaeya,Thank you for your excellent review. We are truly delighted to know you had an amazing time with us. We do hope to welcome back home soon.Kind Regards,Jodian Bucknor
par un voyageur
Publié le 7 sept. 2024 sur Expedia
The staff was amazing 10/10 but that hotel needs immediate renovations and upgrades. The prize is very high end and therefore the hotel should be fully functional. The hotel chain holder does the staff a disservice because they have to deal with the complaints of the guests.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Jodian Bucknor, Gestion de l’hôtel
Dear Sherifa,Thank you so much for sharing your review of our resort. We are pleased to note that you had a lovely stay, and we will be sure to pass your kind sentiments to our staffs.The additional feedback that you have provided is greatly appreciated and will be used to make relevant improvements in the area.We eagerly anticipate the opportunity to welcome you back home soon and thank you again for visiting!Kind regards,Jodian Bucknor
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Jodian Bucknor, Gestion de l’hôtel
Hi Vernal, Thank you for your rating even though it is low. We would have liked what were the reasons for the selected rating. Regards,
par un voyageur
Publié le 31 août 2024 sur Expedia
Mmmm
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Jodian Bucknor, Gestion de l’hôtel
Hi Amy, Thank you for your rating. Regards,
