Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 juin 2024 sur Expedia
Manque de rénovation
Commentaires de Gestion de l’hôtel
11 juin 2024 par Charmaine Blair, Gestion de l’hôtel
Merci pour votre avis, Mardochee. Nous prenons note de vos commentaires sur le manque de rénovation au Royal Decameron Montego Beach. Nous espérons pouvoir améliorer votre expérience à l'avenir. N'hésitez pas à nous contacter si vous avez d'autres suggestions.
par un voyageur
Publié le 12 avr. 2023 sur Expedia
Super plage! Toutes les chambres ont vu sur la mer. Accès à l’hôtel voisin ☺️
Les chambres ne sont pas rénovées mais elles sont propres. Mieux vaut demander une chambre dans le building principal car il y a de la musique très forte à l’extrémité de l’hôtel (plage publique avoisinante).
Le personnel est gentil et la nourriture exquise.
Je recommande!
Commentaires de Gestion de l’hôtel
14 avr. 2023 par Charmaine Guest services manager, Gestion de l’hôtel
Good day Ms. Marie,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.
par un voyageur
Publié le 3 avr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
25 avr. 2023 par Charmaine Guest services manager, Gestion de l’hôtel
Good day Ms. Fernanda,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.
par un voyageur de Montréal Qc
Publié le 23 mars 2020 sur Expedia
Très confortable resort j’ai adoré de très beau spectacle en soirée, boissons au bar excellent buffet très bon a tout les jours enfin pour moi et mes sœurs on n’a passer un très beau séjour !!! YaaMan🇯🇲
par un voyageur
Publié le 7 mars 2020 sur Expedia
Tout apprécié superbe hotel,beau propre,près aéroport
par un voyageur
Publié le 12 nov. 2024
Nothing
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Guest Services manager, Gestion de l’hôtel
Dear Guest, thank you for taking the time to leave a review. We value all feedback, even minimal responses, as they provide us insight into our guests' experiences. If there's anything specific you would like to share or any aspect of your stay that could be improved, please feel free to reach out directly. Our team is dedicated to ensuring each guest has a memorable stay. We hope to see you again soon at Grand Decameron Montego Beach for a more fulfilling experience.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
No elevator no fixed dangerous for eldery people, luggage hard to get to rooms need workers help
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Charmaine Blair, Gestion de l’hôtel
Dear Diana, we apologize for any inconvenience you experienced with the lack of elevators and difficulty in transporting luggage. Your feedback is valuable to us, and we will address these issues to improve the overall guest experience. We appreciate your understanding and hope to welcome you back in the future for a more enjoyable stay.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The property was a mess. We stayed there 5 pervious times so i didn't check the reviews bad choice. The hotel looks old and run down we had to change rooms 3 times in the first 3 days of our 6 day staythey no longer provide you with face cloths so we had to go and buy some the staff didn't smile and seemed very defeated . The food was very bland and not a great variety . The beach was still very beautiful and we made the best of it but probably willnot return. Did not get the luxury we paid for!!!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Charmaine Blair, Gestion de l’hôtel
Dear Lisa, Thank you for sharing your experience. We regret to hear about the issues you encountered during your recent stay. Your feedback is valuable to us, and we will address the concerns raised to improve our services. We apologize for any inconvenience caused and appreciate your continued loyalty. We hope you reconsider and give us another chance to provide you with the luxury experience you deserve. Thank you for choosing Grand Decameron Montego Beach. Warm regards.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The food was good, the vibes was good. The drinks were top tier! However, the up keep of the facility is poor and some of the waitresses attitudes are disgraceful. Overall it was a great experience, and those issues mentioned above are an easy fix
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Charmaine Blair, Gestion de l’hôtel
Dear Andreena, thank you for your feedback! We're thrilled to hear you enjoyed the food, vibes, and drinks during your stay. Your comments regarding the upkeep of the facility and service attitudes are important to us, and we will address these issues with our team to ensure a better experience for our guests. We appreciate your understanding that these are easily fixable, and we hope to welcome you back soon for an even better stay at Grand Decameron Montego Beach!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
The property is old. The room was very basic. Curtains were filthy, small older TV, The shower doesn't have a soap holder, had to put soap bars on counter while showering, broken balcony rail. The staff were friendly and helpful. The vibe was a bit slow and not too many young guests. The entertainment was good. The swim up bar was very fun.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Charmaine Blair, Gestion de l’hôtel
Dear Aissata, thank you for sharing your feedback about your stay at Grand Decameron Montego Beach. We appreciate your compliments about our friendly staff and the enjoyable entertainment options. We regret to hear that some aspects of your accommodation did not meet your expectations. Please know that we are continuously working on updates and improvements throughout the resort. Your comments regarding the room conditions will be addressed with our team to enhance the experience for future guests. We hope to welcome you back for a more enjoyable stay soon! Best regards.
