Note fondée sur 895 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 juin 2024 sur Expedia
Manque de rénovation
Commentaires de Gestion de l’hôtel
11 juin 2024 par Charmaine Blair, Gestion de l’hôtel
Merci pour votre avis, Mardochee. Nous prenons note de vos commentaires sur le manque de rénovation au Royal Decameron Montego Beach. Nous espérons pouvoir améliorer votre expérience à l'avenir. N'hésitez pas à nous contacter si vous avez d'autres suggestions.
par un voyageur
Publié le 12 avr. 2023 sur Expedia
Super plage! Toutes les chambres ont vu sur la mer. Accès à l’hôtel voisin ☺️
Les chambres ne sont pas rénovées mais elles sont propres. Mieux vaut demander une chambre dans le building principal car il y a de la musique très forte à l’extrémité de l’hôtel (plage publique avoisinante).
Le personnel est gentil et la nourriture exquise.
Je recommande!
Commentaires de Gestion de l’hôtel
14 avr. 2023 par Charmaine Guest services manager, Gestion de l’hôtel
Good day Ms. Marie,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.
par un voyageur
Publié le 3 avr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
25 avr. 2023 par Charmaine Guest services manager, Gestion de l’hôtel
Good day Ms. Fernanda,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.
par un voyageur de Montréal Qc
Publié le 23 mars 2020 sur Expedia
Très confortable resort j’ai adoré de très beau spectacle en soirée, boissons au bar excellent buffet très bon a tout les jours enfin pour moi et mes sœurs on n’a passer un très beau séjour !!! YaaMan🇯🇲
par un voyageur
Publié le 7 mars 2020 sur Expedia
Tout apprécié superbe hotel,beau propre,près aéroport
par un voyageur de KALAMAZOO
Publié le 5 sept. 2024
We liked the scenery and beachfront. The hotel didn’t furnish washcloths which is a game changer. The food was generally good, but breakfast ended early at 10:30 am. The liquor was cheap. There was no gin, Appleton rum or sparkling wine. The hotel front desk would not change any US money into smaller bills so we could tip housekeepers and servers. There was no elevator service and the telephones didn’t work. We were very disappointed and feel as if we didn’t get the value we paid for an all inclusive experience. The Grand Decameron Hotel was inferior to other all inclusive hotels where we have recently stayed in Jamaica.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Charmaine Blair, Gestion de l’hôtel
Dear Jennifer, thank you for sharing your feedback. We're glad to hear you enjoyed our beautiful scenery and beachfront. We appreciate your comments regarding the lack of washcloths and the breakfast hours, and we will communicate this to our management team for review. We strive to offer a diverse selection of beverages and are sorry that your experience did not meet your expectations. Your concerns about tipping and the facilities will also be addressed to enhance our services. We hope you will consider giving us another chance in the future, as we continuously work to improve the experiences of our guests. Warmest regards.
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Charmaine Blair, Gestion de l’hôtel
On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager
par un voyageur
Publié le 7 août 2024 sur Expedia
This was my 2 times at this property. I was looking forward to this trip been that i had a good experience the 1st time. I was so disappointed 1st my toom room was left open when i arrived and the room smelled of nothi g but bleach . Just to find that the shower was full of mold ( might need to use spor-gk). And ehen they moved us the moves us to the other end of the property to the very last room where the public hang out so we had to listened to loud music all night. Not to mention that they dont put wash cloth in the room And front desk clerk was rude. The bright side was that the staff was excellent except the one front desk clerk and i love the beach. I think we'll try another property on our next trip.
Commentaires de Gestion de l’hôtel
8 août 2024 par Charmaine Blair, Gestion de l’hôtel
Dear Dionne, thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. Your comments will be addressed with the team to ensure improvements are made. We are glad you appreciated the excellent staff and enjoyed the beach. We hope you consider giving us another chance in the future to provide you with a better experience. Thank you for choosing Grand Decameron Montego Beach.
par un voyageur
Publié le 7 août 2024 sur Expedia
The room was very poor in regards to cleanliness and needed an elevator. The batch had a funky odor coming out of the pipes and the TV only had one channel.
Commentaires de Gestion de l’hôtel
8 août 2024 par Charmaine Blair, Gestion de l’hôtel
Dear Ameena, we apologize for the inconvenience you experienced during your stay. Your feedback regarding the cleanliness of the room, the elevator, and the TV channels has been noted and will be addressed with our team. We strive to provide a comfortable and enjoyable experience for all our guests and we regret that we fell short in this instance. Thank you for bringing these issues to our attention.
par un voyageur
Publié le 2 août 2024 sur Expedia
I love it here but property need to be slightly renovated.
Commentaires de Gestion de l’hôtel
2 août 2024 par Charmaine Blair, Gestion de l’hôtel
Dear Kevin Kemar, thank you for your feedback. We appreciate your love for our hotel and will certainly consider your suggestion for renovations. Our goal is to continuously improve to ensure a pleasant stay for all our guests. We hope to welcome you back soon!
