Note fondée sur 3 665 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Very great
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Cynthia,Thank you very much for choosing us and for sharing your review about your last stay.We appreciate your comments regarding your stay and we look forward to hosting you again in the near future.Kind regards,Hotel Riu Montego BayOnline Reputation Manager
par un voyageur
Publié le 21 déc. 2024
Loved this property! The staff were so friendly and helpful and the shows were awesome! Would definitely go back!
par un voyageur
Publié le 29 nov. 2024
Property was okay, only there for 2 nights but was afforded early check-in. Beach was nice and clean. Property exterior could use some updating but over all, had a good time. Live band and activities were also nice. Not all staff were friendly but met a few smiling faces. Spa was nice as well. Would recommend warming the lotion before applying during the massage.
Commentaires de Gestion de l’hôtel
9 déc. 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Natania,Thank you very much for your review! We are very happy to read that overall we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Montego BayOnline Reputation Manager
par un voyageur
Publié le 26 nov. 2024
par un voyageur
Publié le 25 nov. 2024
Food selection is limited and not tasty. Not many options
Commentaires de Gestion de l’hôtel
28 nov. 2024 par Hotel Riu Montego Bay, Gestion de l’hôtel
Dear Ivy,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with this. Our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We do check daily our food offer, combining quality and variety catering for all tastes. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Montego BayOnline Reputation Manager
par un voyageur
Publié le 14 nov. 2024
par un voyageur
Publié le 14 nov. 2024
Everything was great will definitely be coming back again
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Hotel Riu Montego Bay, Gestion de l’hôtel
Dear Jason,We strive for excellence, that is why we are very pleased to read you liked your experience.Your praise lets us know we are succeeding!We are really looking forward to welcoming you again soon, Jason.Kindest wishes!Hotel Riu Montego BayOnline Reputation Manager
par un voyageur
Publié le 6 nov. 2024
par un voyageur
Publié le 25 oct. 2024
The servers and bartenders were nice. The front desk staff wasn’t rude, but was t personable. My wife and I was celebrating our 12th year anniversary because we enjoy the Riu. We actually had our honeymoon at the Riu palace and was recently at the Riu Palace in Punta Cana. At check-in, we were told our anniversary would be recognized, that they had all liquors (I specifically asked about jack Daniels) we even went to the front desk to get change and shared our experience with the manager at the time and he didn’t appear apologetic and we still had in the back of our mind that we would’ve still received even a bottle of champagne or a “Happy Anniversary” animal made out of a bath towel. However place was extremely clean and Taneka from house keeping was extremely nice. I will stick to the Palace though.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Samuel,Belated happy 12th year anniversary! Thank you for staying with us and also for taking the time to provide some feedback regarding your experience! We are very disappointed to hear your recent stay with us was less than perfect. It is certainly not indicative of the good standards we are known for and try to maintain as our team works very hard to ensure all of our guests are given the best possible experience. For this reason, please accept our apologies for any inconvenience.At the same time, we are grateful to you, because reviews like yours are appreciated and will make us better in the future. We will make sure we pass the comments on to the relevant departments to review accordingly.We hope you give us another chance soon, so we can share a more positive experience.Kind regards,Hotel Riu Montego BayOnline Reputation Manager
par un voyageur
Publié le 17 oct. 2024
CAME LAST THREE YRS FOR B-DAY ALWAYS GOOD TIME.
