Note fondée sur 3 577 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 nov. 2024
par un voyageur
Publié le 14 nov. 2024
Everything was great will definitely be coming back again
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Hotel Riu Montego Bay, Gestion de l’hôtel
Dear Jason,We strive for excellence, that is why we are very pleased to read you liked your experience.Your praise lets us know we are succeeding!We are really looking forward to welcoming you again soon, Jason.Kindest wishes!Hotel Riu Montego BayOnline Reputation Manager
par un voyageur
Publié le 6 nov. 2024
par un voyageur
Publié le 25 oct. 2024
The servers and bartenders were nice. The front desk staff wasn’t rude, but was t personable. My wife and I was celebrating our 12th year anniversary because we enjoy the Riu. We actually had our honeymoon at the Riu palace and was recently at the Riu Palace in Punta Cana. At check-in, we were told our anniversary would be recognized, that they had all liquors (I specifically asked about jack Daniels) we even went to the front desk to get change and shared our experience with the manager at the time and he didn’t appear apologetic and we still had in the back of our mind that we would’ve still received even a bottle of champagne or a “Happy Anniversary” animal made out of a bath towel. However place was extremely clean and Taneka from house keeping was extremely nice. I will stick to the Palace though.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Samuel,Belated happy 12th year anniversary! Thank you for staying with us and also for taking the time to provide some feedback regarding your experience! We are very disappointed to hear your recent stay with us was less than perfect. It is certainly not indicative of the good standards we are known for and try to maintain as our team works very hard to ensure all of our guests are given the best possible experience. For this reason, please accept our apologies for any inconvenience.At the same time, we are grateful to you, because reviews like yours are appreciated and will make us better in the future. We will make sure we pass the comments on to the relevant departments to review accordingly.We hope you give us another chance soon, so we can share a more positive experience.Kind regards,Hotel Riu Montego BayOnline Reputation Manager
par un voyageur
Publié le 17 oct. 2024
CAME LAST THREE YRS FOR B-DAY ALWAYS GOOD TIME.
par un voyageur de BRONX
Publié le 3 sept. 2024
It was good
par un voyageur
Publié le 29 août 2024
Nothing to say but Excellent 🇯🇲 trip will do it again
par un voyageur
Publié le 29 août 2024
Everything was really good staff was real nice very friendly they make you come back that’s how nice they were
par un voyageur
Publié le 25 août 2024 sur Expedia
The Staff wasn’t very welcoming. I was told at
Check-in if you lose the Resort Bracelet it’s $250 to replace and the Beach Towels are $20 each if you don’t return them. We grabbed our Luggage from the front area and proceeded to our room. I’m use to the Front Lobby personnel saying, what’s your room number we will bring your bags. We had Oceanfront and I wasn’t impressed with the Room or View. The beds don’t come with Comforters, they had sheets only. However, there was a thin Blanket in the Closet. The food options need to be improved. Also, there weren’t any Premium choices of Alcohol at the Bar. All the labels were brands I’ve never heard of. We came with a group of 15 people. We was celebrating a birthday. We had to leave the property to go to the Liquor Store to get decent drinks. I come to Jamaica once a year and this experience has been one of my least liked.
Commentaires de Gestion de l’hôtel
27 août 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Treanese,Thank you for choosing Riu and for sharing your feedback with us.At Riu, exceptional service is a core value, and we always prioritize our customers' satisfaction. We are genuinely disappointed to hear that your recent experience with us did not meet your expectations.Rest assured, your comments have been forwarded to the relevant department for further review. We sincerely hope that, despite the inconveniences you mentioned, you will give us another opportunity to host you soon and demonstrate the true quality of Riu service.Warmest regards,Hotel Riu Montego BayOnline Reputation Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
Very disappointed in the RIU Montego Bay resort. Planes constantly flying over, slimy beach. The music was rap and extremly loud, room service was non exsistant.. I would never go back
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Riu Montego Bay, Gestion de l’hôtel
Dear Rose m,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, we regret to read of your dissatisfaction with your recent stay, since we always aim to provide the best experience.We are sorry to hear that you left our facilities with these feelings and we are surprised that there was nothing to your liking.Best Regards,Hotel Riu Montego BayOnline Reputation Manager
