Note fondée sur 3 543 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 oct. 2024
The servers and bartenders were nice. The front desk staff wasn’t rude, but was t personable. My wife and I was celebrating our 12th year anniversary because we enjoy the Riu. We actually had our honeymoon at the Riu palace and was recently at the Riu Palace in Punta Cana. At check-in, we were told our anniversary would be recognized, that they had all liquors (I specifically asked about jack Daniels) we even went to the front desk to get change and shared our experience with the manager at the time and he didn’t appear apologetic and we still had in the back of our mind that we would’ve still received even a bottle of champagne or a “Happy Anniversary” animal made out of a bath towel. However place was extremely clean and Taneka from house keeping was extremely nice. I will stick to the Palace though.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Samuel,Belated happy 12th year anniversary! Thank you for staying with us and also for taking the time to provide some feedback regarding your experience! We are very disappointed to hear your recent stay with us was less than perfect. It is certainly not indicative of the good standards we are known for and try to maintain as our team works very hard to ensure all of our guests are given the best possible experience. For this reason, please accept our apologies for any inconvenience.At the same time, we are grateful to you, because reviews like yours are appreciated and will make us better in the future. We will make sure we pass the comments on to the relevant departments to review accordingly.We hope you give us another chance soon, so we can share a more positive experience.Kind regards,Hotel Riu Montego BayOnline Reputation Manager
par un voyageur
Publié le 17 oct. 2024
CAME LAST THREE YRS FOR B-DAY ALWAYS GOOD TIME.
par un voyageur de BRONX
Publié le 3 sept. 2024
It was good
par un voyageur
Publié le 29 août 2024
Nothing to say but Excellent 🇯🇲 trip will do it again
par un voyageur
Publié le 29 août 2024
Everything was really good staff was real nice very friendly they make you come back that’s how nice they were
par un voyageur
Publié le 19 août 2024
Room had a smell of wet wood and my friends room the vent was leaking and a puddle of water when we returned to room
Commentaires de Gestion de l’hôtel
21 août 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Coleen,Thank you for sharing your feedback regarding your recent stay.We sincerely regret that your experience did not meet your expectations, and we apologize for any disappointment this may have caused. We hope you will consider staying with us again in the future, allowing us the opportunity to deliver the exceptional service we are known for.Warm regards,Hotel Riu Montego BayOnline Reputation Manager
par un voyageur
Publié le 7 août 2024 sur Expedia
par un voyageur
Publié le 7 août 2024 sur Expedia
The pool area and the food was spectacular. The entertainment was not that great.
par un voyageur
Publié le 7 août 2024 sur Expedia
It was an all around great experience from the front desk to housekeeper and waiters. Everyone was extremely friendly and welcoming.
par un voyageur
Publié le 7 août 2024 sur Expedia
