Ratings based on 841 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 24, 2024
Was great
Comment from Hotel Management
Oct. 25, 2024 by SH, Hotel Management
Dear Jason , Thank you leaving us with a review ! We are happy to hear that you enjoyed your stay with us !
by A traveller
Posted Oct. 14, 2024
Overall the property was great. Nice rooms, clean and most of the staff was good. The only thing I didn't like was I definitely felt like the staff at the Adult Only pool did not serve us as well because we are white. Looked over us many times. We tipped very often and tried to win their service but felt uncomfortable there many times. we actually moved to the kids area because of it.
Comment from Hotel Management
Oct. 17, 2024 by SH, Hotel Management
Dear Todd, Thank you for leaving us with a review, we are saddened to hear about your experience on property and would like to apologize for the experience mentioned. Thank you for highlight this, as we will ensure this is addressed with our team members
by A traveller
Posted Aug. 17, 2024 on Expedia
Comment from Hotel Management
Aug. 19, 2024 by SH, Hotel Management
Dear Shaton, Thank you for leaving us with a review. we are happy to hear that you enjoyed your stay with us !
by A traveller
Posted Aug. 17, 2024 on Expedia
Lovely, large room. Great tub! Food options were good. Options to enjoy activities at the Ziva property.
Comment from Hotel Management
Aug. 18, 2024 by SH, Hotel Management
Dear Virloy, We're happy to hear that you truly enjoyed your stay with us, thank you for the review.
by A traveller
Posted Aug. 17, 2024 on Expedia
Beach
Comment from Hotel Management
Aug. 18, 2024 by SH, Hotel Management
Dear Sandra, We're happy to hear that you truly enjoyed your stay with us, thank you for the review.
by A traveller
Joyful
Posted Aug. 16, 2024 on HotelsOur trip was wonderful. The food was excellent. The service was always given with a smile. Very attentive!
Comment from Hotel Management
Aug. 16, 2024 by SH, Hotel Management
Dear Joyce, Thank you for spending time with us at Hyatt Zilara and for taking the time to leave us with a review, we are happy that you enjoyed your stay with us.
by A traveller
Posted Aug. 15, 2024 on Hotels
Comment from Hotel Management
Aug. 18, 2024 by SH, Hotel Management
Dear Yolanda, We are thankful that you took the time to leave us a review, we'd love to hear more about your stay so next time we're able to truly delight you.
by A traveller
Posted Aug. 15, 2024 on Expedia
Comment from Hotel Management
Aug. 18, 2024 by SH, Hotel Management
Dear William, We are thankful that you took the time to leave us a review, we'd love to hear more about your stay so next time we're able to truly delight you.
by A traveller
Posted Aug. 15, 2024 on Expedia
Air condition was not working, food was bad and the staff was not friendly
Comment from Hotel Management
Aug. 16, 2024 by SH, Hotel Management
Dear Olayinka, We are saddened to hear about the experience you had on our property. We’re also very glad you took the time to leave this review with us. Kindly note that the above will be shared with the team and proper checks will be done to ensure that the experience you shared is corrected, as it does not meet Hyatt’s service standards in which we intend to provide to our guest. We pride ourselves with ensuring the property is held to Hyatt's name and to the expectations of our guest, reviews like yours help us to ensure we're doing thorough checks on rooming standards and the preferred humidity of our restaurants.Thank you for choosing Hyatt and we're positive, if given the opportunity to host you again we'll truly delight you.
by A traveller
Posted Aug. 14, 2024 on Expedia
Great place to stay
Comment from Hotel Management
Aug. 16, 2024 by SH, Hotel Management
Dear Neriel,Thank you for spending time with us at Hyatt Zilara and for taking the time to leave us with a review, we are happy that you enjoyed your stay with us.
