Ratings based on 863 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 29, 2024 on Expedia
The rooms were really warm. I had to request a fan just to make it tolerable. Most all inclusive resorts have alcohol in the rooms but these did not nor could we order through room service. I ordered the 24 hr room service at 11pm and was told it would be 1.5 hours got 2 from cheese sandwiches and fries. I agreed to it. After 1.5 hours I called again to follow up on the order only to be told it would be another 2 hours. I cancelled the order. Why have 24 hr room service if you can't fulfill the orders. All the restaurants were extremely hot as well to the point I had to keep excusing myself to dry off the sweat from my head. This was a common complaint amongst most people we talked to. It was apparent that these conditions affected the employees and very few seemed to be in a good mood. I don't blame them. The check-in process was good and seamless. The ice machines did not work. I saw roaches in some areas of the resort. All in all, this resort left a lot to be desired.
Comment from Hotel Management
Jun. 30, 2024 by SH, Hotel Management
Dear Joshua, We are saddened to hear about the experience you had on our property. We’re also very glad you took the time to leave this review with us. Kindly note that the above will be shared with the team and proper checks will be done to ensure that the experience you shared is corrected, as it does not meet Hyatt’s service standards in which we intend to provide to our guest. We pride ourselves with ensuring the property is held to Hyatt's name and to the expectations of our guest, reviews like yours help us to ensure we're doing thorough checks on rooming standards and the preferred humidity of our restaurants.Thank you for choosing Hyatt and we're positive, if given the opportunity to host you again we'll truly delight you.
by A traveller
Posted Jun. 28, 2024 on Expedia
I liked the food and i disliked the dated exterior
Comment from Hotel Management
Jun. 29, 2024 by SH, Hotel Management
Hello Aaron, Thank you for spending time with us at Hyatt Zilara and for taking the time to leave us with a review, we'd love to hear more about your stay as we work to enhance our guest experiences.
by A traveller
Posted Jun. 28, 2024 on Expedia
Comment from Hotel Management
Jun. 30, 2024 by SH, Hotel Management
Dear Hunter, Thank you for bringing our resort to life by being here, we look forward to hosting you again!
by A traveller
Posted Jun. 26, 2024 on Expedia
Comment from Hotel Management
Jun. 29, 2024 by SH, Hotel Management
Hello Craig, Thank you for spending time with us at Hyatt Zilara and for taking the time to leave us with a review, we'd love to hear more about your stay as we work to enhance our guest experiences.
by A traveller
Posted Jun. 26, 2024 on Expedia
Horrible service. For the price you pay you shouldn’t experience this kind of service. The rooms were entirely too expensive and the air didn’t work, room service didn’t clean as they should’ve. Management didn’t really care and I was not accommodated for this.
Comment from Hotel Management
Jun. 26, 2024 by SH, Hotel Management
Hello Shania, We are saddened to hear about the experience you had on our property. We’re also very glad you took the time to leave this review with us. Kindly note that the above will be shared with the team and proper checks will be done to ensure that the experience you shared is corrected, as it does not meet Hyatt’s service standards in which we intend to provide to our guest. We pride ourselves with ensuring the property is held to Hyatt's name and to the expectations of our guest, reviews like yours help us to ensure we're doing thorough checks on rooming standards and the preferred humidity.Thank you for choosing Hyatt and we're positive, if given the opportunity to host you again we'll truly delight you.
by A traveller
Posted Jun. 25, 2024 on Hotels
Comment from Hotel Management
Jun. 26, 2024 by SH, Hotel Management
Hello Trevor, Thank you for spending time with us at Hyatt Zilara and for taking the time to leave us with a review, we are happy that you enjoyed your stay with us.
by A traveller from CORTLANDT MANOR
Posted Jun. 25, 2024 on Expedia
Comment from Hotel Management
Jun. 26, 2024 by SH, Hotel Management
Dear Onisifroros, Thank you for spending time with us at Hyatt Zilara and for taking the time to leave us with a review, we are happy that you enjoyed your stay with us.
by A traveller
Posted Jun. 25, 2024 on Expedia
There was plenty of food choices, and staff was friendly
Comment from Hotel Management
Jun. 26, 2024 by SH, Hotel Management
Dear Tavia, Thank you for spending time with us at Hyatt Zilara and for taking the time to leave us with a review, we are happy that you enjoyed your stay with us.
by A traveller
Posted Jun. 24, 2024 on Expedia
Comment from Hotel Management
Jun. 26, 2024 by SH, Hotel Management
Hello Khari, Thank you for spending time with us at Hyatt Zilara and for taking the time to leave us with a review, we are happy that you enjoyed your stay with us.
by A traveller
Posted Jun. 23, 2024 on Expedia
Great resort. I’d highly recommend.
Comment from Hotel Management
Jul. 20, 2024 by SH, Hotel Management
Hello !We're delighted to know we had the pleasure of hosting you ! Thank you for spending time with us and for leaving a review!
