Note fondée sur 876 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Expedia
The staff was extremely good 👍 👏 👌
Commentaires de Gestion de l’hôtel
20 août 2024 par Quality Manager, Gestion de l’hôtel
Dear guest,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared. We look forward to welcoming you again, very soon.Regards,Iberostar Waves Rose Hall Beach
par un voyageur
Publié le 16 août 2024 sur Expedia
There’s are holes and defects everywhere. The place needs clear restoration and attention. Elevators make a loud banging sound when closing n sounds unsafe. Holes in the room sofa, chair on the balcony by and just down right clear neglect.
Commentaires de Gestion de l’hôtel
26 août 2024 par Quality Manager, Gestion de l’hôtel
Dear Rashedia,Thank you for sharing your feedback with us. We are sorry to hear that your stay did not meet your expectations. Providing our guests with an exceptional experience is our top priority, and we regret that you feel that your recent visit did not reflect the high standards we strive to maintain.Once again, we apologize for any inconvenience during your stay, and we hope to have the opportunity to serve you in the future at one of our hotels worldwide.Warm regards,Iberostar Waves Rose Hall Beach
par un voyageur
Publié le 15 août 2024 sur Expedia
par un voyageur
Publié le 12 août 2024 sur Expedia
I traveled with my family and we had an amazing time! The staff is friendly, welcoming and the service is great. They have great entertainment for everyone and the resort is family friendly. The rooms can use a little upgrade but overall we had a wonderful time.
Commentaires de Gestion de l’hôtel
13 août 2024 par Quality Manager, Gestion de l’hôtel
Dear Yalitza,Thank you for kindly sharing your feedback with us. We are so pleased that you enjoyed your stay, and we trust you have taken home some wonderful memories. We will be delighted to welcome you back again soon.Best Regards,Iberostar Waves Rose Hall Beach
par un voyageur
Publié le 12 août 2024 sur Hotels
par un voyageur
Publié le 7 août 2024 sur Expedia
Me and my family of 4 stayed at Iberostar Waves Rose Hall Beach from August 1-6, 2024 and we enjoyed our stay. There were 4 main restaurants (Italian, Japanese hibachi, smokehouse, and main buffet). We tried all 4 and the Japanese one was the best. You need to make reservations for this restaurant and I would do it sooner rather than later. We flew in on Thursday evening and waited until Friday morning to try to make reservations for any of the nights we would be there and couldn’t get in. Finally, we showed up on Sunday night and asked the restaurant directly and they alllowed us to eat without reservations. We were able to eat on a Sunday night because they were going to be closed on Monday and then we were leaving on Tuesday. Please keep in mind that these restaurant do have a dress code… men cannot show up for dinner in tank tops and sleeveless shirts. The resort is “open.” Air condition is only in your room and dining/ common areas. Do not expect AC while from the lobby to your rooms. There is a night club that is located inside in one of the other hotels on the same property which is like a 2 min walk. The activity schedule were not truly transparent so we missed a lot of the events they had going on. The pool closed at 7 pm and just bring extra cash to TIP because everyone expects a TIP down to the very person making your omelet or fresh juice during breakfast.
Commentaires de Gestion de l’hôtel
8 août 2024 par Quality Manager, Gestion de l’hôtel
Dear Shauna,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Iberostar Waves Rose Hall Beach
par un voyageur
Publié le 6 août 2024 sur Expedia
par un voyageur
Publié le 5 août 2024 sur Expedia
This place was fun and enjoyable for the whole family
Commentaires de Gestion de l’hôtel
8 août 2024 par Quality Manager, Gestion de l’hôtel
Dear David,Thank you for these kind words. We are very happy that your experience was so positive at our hotel, please come back again soon.Kind regards,Iberostar Waves Rose Hall Beach
par un voyageur
Publié le 5 août 2024 sur Expedia
Overall, the hotel provided what I needed for a mini vacay - change of scenary. The staff was also quite friendly & accommodating.
Room for improvement - the Japanese restaurant was closed on two of the three nights during my stay and fully booked on the one night it was open so that was disappointing. Also, renovative works including use of jack hammers & saws made it challenging to get quality rest in my room & on the beach.
The offerings seem to have improved over the years & I would return.
Commentaires de Gestion de l’hôtel
8 août 2024 par Quality Manager, Gestion de l’hôtel
Dear Lisa,Thank you for sharing your helpful review. We are pleased that you enjoyed your holiday, and we will gladly look into your areas of concern. Please come back again soon. Best Regards,Iberostar Waves Rose Hall Beach
par un voyageur
Publié le 31 juill. 2024 sur Expedia
I have state at other Iberostar properties before , and i love them all.
Commentaires de Gestion de l’hôtel
14 août 2024 par Quality Manager, Gestion de l’hôtel
Dear Maydene,Thank you very much for these kind words after your stay at our wonderful hotel and the review that you have shared. Please come back and see us again soon. Regards,Iberostar Waves Rose Hall Beach
