Note fondée sur 858 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 janv. 2025
They prioritized quantity over quality on food.. the buffet food really isn’t all that. Took them like two days to clean trash that was in the bathrooms and the elevators. Overall though for the price we paid I do think we got our moneys worth.
Commentaires de Gestion de l’hôtel
7 janv. 2025 par Online Reputation Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We are glad to hear that, overall, you felt that you received good value for your stay. However, we truly regret that some aspects of your experience did not meet your expectations, particularly with the food quality and cleanliness.We take all comments seriously and have shared your concerns with our team to ensure that we improve the quality of our food offerings and the cleanliness of our common areas. We hope to have the opportunity to welcome you back in the future and provide you with an experience that fully meets your expectations.Kind regards,Online Reputation ManagerIberostar Waves Rose Hall Beach
par un voyageur
Publié le 26 déc. 2024
We had an amazing time. Staff are super friendly.
Commentaires de Gestion de l’hôtel
27 déc. 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Cherise,Your positive feedback is very valuable to us. Thank you for taking the time to share your experience. Best regards,Online Reputation ManagerIberostar Waves Rose Hall Beach
par un voyageur
Publié le 17 nov. 2024
The staff at the bar was awesome
But we paid for a upgrade room for 420.00 and they never said there was construction going on. I wouldn't of paid for the noise
Commentaires de Gestion de l’hôtel
18 nov. 2024 par Quality Manager, Gestion de l’hôtel
Dear Jason,Thank you for sharing your review. We are delighted to hear you enjoyed your holiday. We will review your comments with our team to ensure we continue to meet our guests' needs. We look forward to welcoming you back soon.Best regards,Iberostar Waves Rose Hall Beach
par un voyageur
Publié le 18 oct. 2024 sur Expedia
The all-inclusive resort offered a decent stay with exceptionally friendly staff. While the rooms could use some updating, the housekeeping team did a great job keeping them clean. The property featured a great buffet along with convenient beachside food and drink options. What stood out most was how the staff worked multiple roles, allowing guests to interact with the same people throughout their stay, creating a more personal experience.
One thing to note is that you’ll need plenty of single bills for tipping, as it felt like tipping opportunities came up frequently, sometimes making you feel obligated. However, the staff was so kind and helpful that it was hard not to show appreciation.
We visited during the rainy season in October, and while it did rain, it usually cleared up, allowing us to still enjoy the resort. The excursion desk was convenient, and the resort offered some decent shows along with a daily activity schedule that kept us in the loop.
Overall, it's a nice resort, but next time we would prefer to stay at the Rose Hall Grand, an adults-only option, as we suspect the rooms there might be aesthetically nicer. Still, it was a decent stay!
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Quality Manager, Gestion de l’hôtel
Dear Nekia,We were delighted to read your review. It was a pleasure having you, and we hope to see you again soon at Iberostar.Kind regards,Iberostar Waves Rose Hall Beach
par un voyageur
Publié le 15 oct. 2024 sur Expedia
par un voyageur
Publié le 14 oct. 2024 sur Expedia
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Friendly staff
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Quality Manager, Gestion de l’hôtel
Dear Kevin,Your positive feedback means the world to us. We look forward to having you back with us soon.Kind regards,Iberostar Waves Rose Hall Beach
par un voyageur
Publié le 11 oct. 2024 sur Expedia
The property is under remodeling.. however it's fair for the cost.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Quality Manager, Gestion de l’hôtel
Dear Paul,We were pleased to hear that you enjoyed your holiday at our hotel. We hope you will come back and visit us again soon.Kind regards,Iberostar Waves Rose Hall Beach
par un voyageur de London
Publié le 11 oct. 2024 sur Expedia
This site is in huge need of renovation which they are just starting to do
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Quality Manager, Gestion de l’hôtel
Dear Kari,Thank you for your feedback. We understand your concerns and appreciate your patience during this time. Our goal is to ensure that the upgrades are done with minimal disruption to our guests. We are committed to maintaining the expected quality and comfort, and we are confident that these renovations will elevate the experience even further.We hope to welcome you back soon to enjoy the improvements!Warm regards,Iberostar Waves Rose Hall Beach
par un voyageur
Publié le 10 oct. 2024 sur Hotels
