Note fondée sur 877 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
Amazing property! Everyone was so nice and welcoming!!
Commentaires de Gestion de l’hôtel
20 août 2024 par Quality Manager, Gestion de l’hôtel
Dear guest,Thank you very much for these kind words after your stay at our wonderful hotel and the review that you have shared. Please come back and see us again soon. Regards,JOIA Rose Hall by Iberostar
par un voyageur
Publié le 15 août 2024 sur Expedia
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par un voyageur de Maxwell
Publié le 14 août 2024 sur Expedia
The service staff was not friendly, our house keeper was the only one that was great. The activities were very slim and the young lady running one of them was very rude. We did not receive our VIP
Commentaires de Gestion de l’hôtel
16 août 2024 par Quality Manager, Gestion de l’hôtel
Dear Sheila,Thank you for taking the time to share your feedback with us. We regret that your recent experience at our hotel did not fully meet your expectations. We strive to provide exceptional service, and we are sorry to hear that your impression of our staff did not reflect our usual high standards.We truly appreciate your kind words about our housekeeping team. They are dedicated to maintaining a pristine environment for our guests, and it is always gratifying to hear their efforts acknowledged.Your feedback is invaluable as it helps us continuously improve our services. We hope to have the opportunity to welcome you back to Iberostar in the future, where we will do our utmost to provide the high-quality service that we are known for.Kind regards,JOIA Rose Hall by Iberostar
par un voyageur
Publié le 13 août 2024 sur Hotels
par un voyageur
Publié le 13 août 2024 sur Expedia
Staff was amazing. The rooms and resort were very clean. And the food was amazing
Commentaires de Gestion de l’hôtel
14 août 2024 par Quality Manager, Gestion de l’hôtel
Dear Jen,We are very happy to read that our hotel has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience.Regards,JOIA Rose Hall by Iberostar
par un voyageur
Publié le 12 août 2024 sur Expedia
My wife and I was visiting for our 25th wedding anniversary and the staff and resort did not disappoint. Special Thank You to Dr.Love, Chanel, Marvialyn, Cassandra, Karl and Travis for makin out rip AMAZING!
Commentaires de Gestion de l’hôtel
13 août 2024 par Quality Manager, Gestion de l’hôtel
Dear Marco,We express our sincere appreciation for sharing such a positive review of your holiday. We would be honoured to serve you again in the future. Until then, we wish you the best.Kind regards,JOIA Rose Hall by Iberostar
par un voyageur
Publié le 11 août 2024 sur Hotels
par un voyageur
Publié le 11 août 2024 sur Expedia
par un voyageur
Publié le 4 août 2024 sur Expedia
Cassandra, Renée and Kam were great bartenders...... the activities were superb in the 3 days I was there.... foam party.... white party...afrobeat dance class....synchronize swimming.... basketball.... bowling... a beach bar b que... the massage!!!! And so much more....I came to the resort alone but everyone makes you feel like family... several people I met extended their stay because you feel like you're home.... but the food..... the food the food! If I could of packed that jerk lobster I would of....10/10 all the way around
Commentaires de Gestion de l’hôtel
8 août 2024 par Quality Manager, Gestion de l’hôtel
Dear guest,We would like to thank you for choosing us for your holiday and we are honoured to know that we have lived up to your expectations. We will be delighted to have the pleasure of your company again in the not too distant future.Regards,JOIA Rose Hall by Iberostar
par un voyageur
Publié le 3 août 2024 sur Expedia
Excellent service
Commentaires de Gestion de l’hôtel
8 août 2024 par Quality Manager, Gestion de l’hôtel
Dear David,A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvellous to see you again one day.Kind regards,JOIA Rose Hall by Iberostar
