Ratings based on 885 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 3, 2024 on Expedia
Everything from the staff, the food and the resort was incredible.
Comment from Hotel Management
Oct. 3, 2024 by Jodian Bucknor, Hotel Management
Hi Troy, We are appreciative of your feedback and we are delighted you had an amazing time with us. Regards,
by A traveller
Posted Oct. 3, 2024 on Expedia
Comment from Hotel Management
Oct. 3, 2024 by Jodian Bucknor, Hotel Management
Hi Belinda, Thank you for your rating. Regards,
by A traveller
Posted Oct. 2, 2024 on Hotels
Comment from Hotel Management
Oct. 3, 2024 by Jodian Bucknor, Hotel Management
Hi Jaslyn, Thank yo for your rating. We are disappointed something affected your stay and you had no explore the route of informing resort management about your discomfort. We hope you will return in the future and we would have exceeded your expectations. Regards,
by A traveller
Posted Oct. 2, 2024 on Hotels
Beautiful resort with so many amenities. Great food and great service. Beautiful beaches and multiple pools. This is my 3rd time and its better every time. Hotels.com stepped up with an oceanview upgrade, champagne and fruit basket on arrival. It was just so wonderful
Comment from Hotel Management
Oct. 3, 2024 by Jodian Bucknor, Hotel Management
Hi Emily, We are appreciative of your kinds words and detailed feedback of your stay with us. We are grateful that you keep coming back to us and our services and offerings has never faltered. We are already looking forward in seeing you soon soon. Regards,
by A traveller
Posted Sep. 27, 2024
This was my second experience at Secrets. The last time was eight years ago. I will not lie; nothing has changed since 8 years ago. The property is excellent, and the staff are helpful, which are all good points. The areas of improvement are that the in-room food was horrible and tested like frozen food and the wait time to receive in-room service was about 120 minutes. Once we were finished with food, we were told to put the plates in a secret box that had access to the outside so that housekeeping could pick them up, and the plates sat in the box for two days. We did have to ask for a robe multiple times and received our robes the next day. Also, the buffet closes at 3:00 p.m.
Comment from Hotel Management
Sep. 27, 2024 by Jodian Bucknor, Hotel Management
Hi Gregory, Thank you for sharing the review of your recent stay with us. We are delighted to know that you enjoyable stay. We truly appreciate your fair comments about the food, the staff and the overall vibe of property and its offerings. We will certainly ensure that these are well maintained and constantly improved. For the aspects which hampered your experience, we truly apologize we missed the mark and hope you will afford us the opportunity to host you again. It was a pleasure hosting you and we eagerly look forward to welcoming you back home soon.Regards,
by A traveller
Posted Sep. 26, 2024 on Expedia
Stayed for a special occasion and they went above and beyond to make us feel welcomed
Comment from Hotel Management
Sep. 26, 2024 by Jodian Bucknor, Hotel Management
Hi Jetesha, Thank you for your recent feedback. We are delighted you have chosen Secrets Resorts and the entire time was amazing. We hope you will visit us soon. Regards,
by A traveller
Posted Sep. 25, 2024 on Expedia
I had a good time. The tub in the room was dirty once you turned on the jets. The a/c in rooms and restaurants aren’t strong so you are sweating the whole time. Food is good but nothing 5 star. The pool seemed a little dirty. If you aren’t by the pool at 7am you won’t get a chair. The property in general needs maintenance. Entrainment isn’t there and the schedule of activities barely exists. The staff is also unaware of any of the activities going on. To get to the restaurants it’s a bit of a walk. No nightlife outside of a club that is burning hot with no DJ. Aside from ALL of that, the staff is great. I would consider staying here again as a couple rather than a group of friends but only if I see they’ve done renovations on the property.
Comment from Hotel Management
Sep. 25, 2024 by Jodian Bucknor, Hotel Management
Hi Amanda, Thank you for your detailed recent review of your stay with us. We appreciate your all your highlights as this provides areas of opportunities to correct our shortcomings. We do look forward in welcoming you home soon. Regards,
by A traveller
Posted Sep. 24, 2024 on Expedia
Comment from Hotel Management
Sep. 25, 2024 by Social Media Manager , Hotel Management
Dear Valued Guest, It's heartwarming to see that your stay here was wonderful. Thank you for sharing and we hope to see you again soon. Warmest regards.
by A traveller
Posted Sep. 24, 2024 on Expedia
The staff were pleasant and the food was amazing
Comment from Hotel Management
Sep. 24, 2024 by Jodian Bucknor, Hotel Management
Hi Nadege, Thank you for your recent review. We are delighted you had an amazing time and the food was enjoyable. We hope you will visit us again soon. Regards
by A traveller
Posted Sep. 23, 2024 on Expedia
This was definitely one of the best resort I’ve stayed…the staff are really amazing though out the entire stay..the food was to die for and the entertainment…it’s just too much to quote…I would definitely recommend this hotel to everyone
Comment from Hotel Management
Sep. 23, 2024 by Jodian Bucknor, Hotel Management
Hi Shanice, We are appreciative of the time taken to provide us with your raving review. We are grateful your for future referral and we are looking forward in welcoming you back soon. Regards,
