Note fondée sur 240 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par franck
Preferez un autre hotel
Publié le 10 août 2017 sur HotelsRestauration indigne du petit dej au diner.
C est vraiment mauvais et sans rapport avec la caregorie hoteliere. Plage minuscule. Sable visqueux dans la mer. Bruyant car en bordure d une route. Service d une lenteur incroyable. Insistance insupportable du personnel sur les services de l hotel vendus a des prix delirants comme le spa
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Quite and lovely
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Social Media Manager , Gestion de l’hôtel
Hi Jacqueline, It warms us that your had a beautiful experience whilst staying with us. Thank you for making it Zoetry Montego Bay, and we do hope you'll come again soon. Our warmest regards.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Social Media Manager , Gestion de l’hôtel
Hi Patrick, We are pleased that you were able to spend some time with us. Thank you for your visit and taking the time to provide us with your feedback.We can see that we may have fallen short in some areas, but we do hope, that should you return, your new experience will exceed the current ratings granted. Warmest regards.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
The property was excellent but the location is bad road noise and limited food choices.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Social Media Manager , Gestion de l’hôtel
Dear Marisa, We are so pleased that you chose us as your destination resort. So happy too that you enjoyed the property, but we are saddened that there were areas of opportunities. We do hope that you will grant us another chance, and that it will be a much better experience. Warmest Regards.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Jodian Bucknor, Gestion de l’hôtel
Dear Nataija,Thank you for your excellent review. We are truly delighted to know that you had an amazing time with us. We do hope to welcome you back home soon.Kind Regards,Jodian Bucknor
par un voyageur
Publié le 7 sept. 2024 sur Expedia
The dinning was limited and super slow.
There were no cold beers and many liquor restrictions.
The menu is super limited.
The beach is not clean, it has a lot of seaweed, slimy floor and rocks.
The chairs in the terrace are all broken.
The dock is wrecked and not allowed to be used.
The dinning was limited and super slow.
There were no cold beers and many liquor restrictions.
The menu is super limited.
The beach is not clean, it has a lot of seaweed, slimy floor and rocks.
The chairs in the terrace are all broken.
The main restaurant is super hot at night and should have enclosed air conditioning.
Staff was super slow and at times rude, they took forever to serve drinks. (Only exception of Hilary and Marc-Anthony.
The rooms were great with comfortable and clean bed and towels.
We were given butlers but didn’t find the use.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Leteisha, Gestion de l’hôtel
Thank you for sharing your feedback about the previous stay with us. We sincerely apologize for the inconvenience caused to you. We the management Team will investigate and ensure that same doesn't happen again in the future as it relates to limited and slow services liquor restriction no cold beer. We do have alot of liquor on property; however, we cannot put them all out at once, we will definitely address this issues. Re the beach with a lot of seaweed we have been experiencing some bad weather which is the cause of the seaweed, there is someone who is appointed for beach cleaning each day. As for the chairs on the terrace that were damage, they are now removed. The deck\pier were damage in the hurricane, and they are currently working on same. Thank you very much for your feedback as it is only through carefully listening to our guests' comments and making corrective actions that we can continuously enhance your experiences.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
The dinning was limited and super slow.
There were no cold beers and many liquor restrictions.
The menu is super limited.
The beach is not clean, it has a lot of seaweed, slimy floor and rocks.
The chairs in the terrace are all broken.
The dock is wrecked and not allowed to be used.
The dinning was limited and super slow.
There were no cold beers and many liquor restrictions.
The menu is super limited.
The beach is not clean, it has a lot of seaweed, slimy floor and rocks.
The chairs in the terrace are all broken.
The main restaurant is super hot at night and should have enclosed air conditioning.
Staff was super slow and at times rude, they took forever to serve drinks. (Only exception of Hilary and Marc-Anthony.
The rooms were great with comfortable and clean bed and towels.
We were given butlers but didn’t find the use.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Leteisha, Gestion de l’hôtel
Already responded to.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Leteisha, Gestion de l’hôtel
Not seeing a review to respond to.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Jodian Bucknor, Gestion de l’hôtel
Dear Orville,We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious rating here and have shared it with our team.We look forward to having the pleasure of having you back home in the near future.Kind Regards,
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Perfect place for a couples weekend
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Jodian Bucknor, Gestion de l’hôtel
Dear Stephen,Thank you for sharing a review of your stay. We are truly delighted to know that you had a wonderful experience with us.It was a pleasure hosting you and we eagerly look forward to welcoming you back home.Kind Regards,
