Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2023 sur Expedia
Nice hotel! They have free laundry service, which is very useful when you are on a road trip!
Be aware that WiFi is not free!
Commentaires de Gestion de l’hôtel
19 août 2023 par Senior Rooms Operations Manager, Gestion de l’hôtel
Dear David, It was a pleasure to welcome you to the Monterey Marriott! Thank you for mentioning that you were able to take advantage of our laundry facility. However, we regret that we did not meet every expectation. For future reference, Marriott Bonvoy members who book on Marriott.com receive complimentary Wi-Fi with their reservation. We encourage you to become a member so you can take advantage of this amenity on your next visit with us. We loved serving you, and we hope to see you soon.Warmest regards,Blanca ErbenSenior Rooms Operations Manager
par un voyageur
Publié le 6 juill. 2023 sur Expedia
Très beau séjour. Service professionnel, hébergement de grande qualité.
Commentaires de Gestion de l’hôtel
8 juill. 2023 par Senior Rooms Operations Manager, Gestion de l’hôtel
Dear Louis, On behalf of our staff, thank you for the excellent review! We are pleased to know how much you liked our courteous staff and well-appointed accommodations. All of us at the Monterey Marriott look forward to having you visit with us again.Warmest regards,Blanca ErbenSenior Rooms Operations Manager
par un voyageur
Publié le 25 juill. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
2 déc. 2022 par Senior Rooms Operations Manager, Gestion de l’hôtel
Dear Marie, We are glad you enjoyed your time at Monterey Marriott. Thank you for your wonderful rating, and we look forward to your next visit.Warmest regards,Blanca ErbenSenior Rooms Operations Manager
par un voyageur
Publié le 21 janv. 2020 sur Hotels
par un voyageur
Publié le 2 juin 2019 sur Hotels
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Senior Rooms Operations Manager, Gestion de l’hôtel
Dear Antonina, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Monterey Marriott and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Warmest regards,Blanca ErbenSenior Rooms Operations Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Senior Rooms Operations Manager, Gestion de l’hôtel
Dear Brandon, Thanks for taking the time to share your feedback. It is wonderful to hear you enjoyed everything at Monterey Marriott. We can't wait to host you again!Warmest regards,Blanca ErbenSenior Rooms Operations Manager
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Senior Rooms Operations Manager, Gestion de l’hôtel
Dear Amna, We are delighted you enjoyed your stay at Monterey Marriott. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to the city.Warmest regards,Blanca ErbenSenior Rooms Operations Manager
par un voyageur
Publié le 6 sept. 2024 sur Expedia
I was shocked to learn we had to request our room to be cleaned rather than it just being cleaned. We weren’t told about this until I complained when we checked out. I was also shocked to see that “room service” for food meant you had to go to the lobby to pick up your food. This is in Monterey, Ca. not some place out in the country. And this is a Marriott. I expect better.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Senior Rooms Operations Manager, Gestion de l’hôtel
Dear Pat, Thank you for sharing your review with us. We sincerely apologize for the inconvenience you encountered regarding our housekeeping service. We understand how disappointing it must have been and sincerely regret the miscommunication. Your feedback is important to us, and we will address these concerns with our team to ensure a better experience for future guests. We appreciate your patience, and we hope you will consider giving us another opportunity to restore your confidence in our hotel. Warmest regards,Blanca ErbenSenior Rooms Operations Manager
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Senior Rooms Operations Manager, Gestion de l’hôtel
Dear Robert, We are thrilled you had an excellent stay at Monterey Marriott, and we appreciate the fantastic rating. It was our pleasure hosting you, and we look forward to your next visit with us.Warmest regards,Blanca ErbenSenior Rooms Operations Manager
