Note fondée sur 66 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
3,6 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Vue magnifique
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Heliconia Hotel, Gestion de l’hôtel
Dear Kassy,Thank you so much for your wonderful 5-star review and for choosing to stay at Heliconia Hotel. We are delighted to hear that you had an excellent experience with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Diego Montero
par un voyageur
Publié le 9 août 2022 sur Expedia
L’insonorisation était déficient. On entend les voisins, le vent.
Commentaires de Gestion de l’hôtel
9 août 2022 par Diego, Gestion de l’hôtel
J'apprécie votre séjour parmi nous et d'avoir pris le temps de partager vos expériences. C'est grâce à des commentaires constructifs comme le vôtre que nous nous améliorons, et vous pouvez être sûr que nous examinerons vos commentaires avec notre équipe. Nous sommes impatients de vous accueillir à nouveau dans un proche avenir
Pura vida
Diego Montero
par un voyageur de Montréal
Très confortable avec une belle vue de Nicoya
Publié le 7 mars 2016 sur Expedia
Pour : La vue
Contre : Le Service
Emplacement : Beaucoup d'activités
Très joli suite style chalet avec une magnifique vue sur la péninsule de Nicoya et la forêt de Monteverde.
Le restaurant et le petit déjeuner sont pas très bons.
Il n'existe pas un balance entre la beauté de la chambre et le service du lieu.
On a demandé de ajouter de servilletes de bain et de tasses dans la suite et ils ont oubliée.
La proprette de la chambre est superficiel.
J'ai remarqué les problèmes à la réception.
Alors. Des installations magnifiques, mais des détails pour améliorer
Pas très grave pour passer 2 ou 3 nuits
par un voyageur
Publié le 21 juill. 2024 sur Expedia
It’s a pretty good place to stay
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Heliconia Hotel, Gestion de l’hôtel
Dear Ariel,Thank you for your 5 out of 5 rating on Expedia! We're delighted to know you enjoyed your stay with us at Ficus Sunset Suites. Your positive feedback is greatly appreciated and inspires us to keep delivering exceptional experiences.We look forward to welcoming you back soon!Best regards,Diego Montero
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Heliconia Hotel, Gestion de l’hôtel
Dear Kassy,Thank you so much for your wonderful 5-star review and for choosing to stay at Heliconia Hotel. We are delighted to hear that you had an excellent experience with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Diego Montero
par un voyageur
Heliconia
Publié le 7 juill. 2024 sur HotelsVery nice, clean and all the staff were friendly and helpful, especially Louiz.
He was wonderful. Grounds were beautiful with a lot of birds and flowers.
Restaurant food wasn’t great but the staff was very good.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Heliconia Hotel, Gestion de l’hôtel
Dear Paige,Thank you for your feedback and for choosing to stay at Heliconia. We're delighted to hear you enjoyed our beautiful grounds and the friendliness of our staff, especially Luis. Your comments about the restaurant food are noted, and we will strive to improve in that area. We hope to welcome you back for another pleasant stay soon.Best regards,Diego Montero
par un voyageur
Publié le 5 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Heliconia Hotel, Gestion de l’hôtel
Dear Jim,Thank you so much for your excellent review and for choosing to stay at Heliconia. We're thrilled to hear that you had a fantastic experience with us. Your feedback means a lot to our team, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,Diego Montero
par un voyageur
Publié le 3 avr. 2024 sur Expedia
Beautiful views and grounds. Great location and very spacious. Our kids loved the loft space in the rooms and beds were comfortable. Staff was very friendly and helpful. On site restaurant was very good and breakfast included made an easy start to our days.
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Heliconia Hotel, Gestion de l’hôtel
Dear Nadia,Thank you for sharing your experience and for rating your stay at Heliconia Hotel. We are delighted to hear that you enjoyed the beautiful views and grounds, as well as our convenient location and spacious accommodations. It brings us joy to know that your kids loved the loft space in the rooms and found the beds comfortable. Our staff strives to provide friendly and helpful service, and we are glad to hear that they met your expectations. We are also pleased to hear that you enjoyed our on-site restaurant facilities and that the included breakfast made for an easy start to your days.We hope to have the pleasure of welcoming you back in the future for another memorable stay at Heliconia Hotel.Warm regards,Diego Montero
par un voyageur
Publié le 5 mars 2024 sur Expedia
It was run down compared to other places we stayed. There was no heat/air conditioning and no way to open windows. It was just average.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Heliconia Hotel, Gestion de l’hôtel
Thank you very much for choosing to stay with us at Heliconia Hotel and for taking the time to share your feedback. We truly value your visit and appreciate your thoughtful comments. Rest assured, we take all feedback seriously and will share your review with our team to continually improve our services and facilities. Our utmost priority is to ensure the satisfaction of our guests, and we hope to have the opportunity to exceed your expectations in the future. Should you have any further comments or concerns, please do not hesitate to reach out to us. Thank you again for your valuable feedback, and we look forward to welcoming you back to Heliconia Hotel soon.Best regardsDiego Montero
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Excellent location, close to downtown, friendly staff and clean room.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Heliconia Hotel, Gestion de l’hôtel
Dear Kris,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your stay at Hotel Heliconia. It's great to know that you appreciated our excellent location, friendly staff, and clean rooms. We strive to provide a memorable experience for all our guests, and we're delighted that we could exceed your expectations.We hope to have the pleasure of welcoming you back in the future for another fantastic stay!Warm regards,Diego Montero
