Note fondée sur 161 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 déc. 2019 sur Hotels
par un voyageur
bon acceuil sympathique
Publié le 2 mars 2015 sur Hotelshotel bien situé au centre pres des rues commerçantes mais bruyant la nuit...bon accueil sympathique , petit déjeuner copieux, chambres propres
Commentaires de Gestion de l’hôtel
13 févr. 2016
muito obrigado por seus comentários , foi um prazer brindale nosso serviço , esperamos em breve.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
The hotel needs a renovation in everything. Rooms, bathrooms , sheets, blankeds .
The staff was really Nice, and the breakfeast was amazing.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Susan, Gestion de l’hôtel
Dear Diogo,Thank you for taking the time to share your feedback. We're happy to hear that you enjoyed our staff’s hospitality and found the breakfast amazing! We are actively working on renovations to enhance our guests' experience, and we hope to welcome you back in the future with a refreshed and even more comfortable stay.Kind regards,
par un voyageur
Publié le 31 août 2024 sur Hotels
par un voyageur
Publié le 16 août 2024 sur Hotels
par un voyageur
Publié le 9 août 2024 sur Expedia
Muy buena
Commentaires de Gestion de l’hôtel
26 sept. 2024 par susan, Gestion de l’hôtel
Estimado Eduardo,Gracias por tu excelente comentario. Nos alegra saber que tu experiencia fue muy buena. ¡Esperamos recibirte nuevamente pronto!Saludos cordiales,
par un voyageur
Férias
Publié le 7 août 2024 sur HotelsHotel confortável, o banheiro ( área de banho/box) bem pequeno, mas água quente.
Café da manhã bom..
Commentaires de Gestion de l’hôtel
26 sept. 2024 par susan, Gestion de l’hôtel
Estimada Elaine,Gracias por compartir tu experiencia con nosotros. Nos alegra saber que disfrutaste de la comodidad del hotel y de nuestro desayuno. Lamentamos que el tamaño del área de baño no haya sido ideal, pero nos alegra que hayas encontrado el agua caliente satisfactoria.Esperamos tener el placer de recibirte nuevamente en el futuro y ofrecerte una estancia aún mejor.Saludos cordiales,
par un voyageur
Extremely Disappointing
Publié le 11 mai 2024 sur HotelsWe were disappointed as soon as we arrived at Hotel Europa, walking from the taxi through marijuana smoke to the front door, which was already locked at 7.30pm. On reaching our room we decided to move to another hotel due to the overall musty smell, basic cleanliness & facilities - these fell far short of the description of the room on Hotels.com.
We advised the receptionist of our decision to leave & she was most annoyed. We told her that we understood the hotel's cancellation policy "that any change after 11.59pm the previous day would incur the first night's charge plus fees & taxes". We asked that she cancel the remaining three nights of our four night stay, & refund us the difference, but she refused.
I contacted Hotels.com via chat, however, they were apparently unable to contact the hotel's management & obtain a refund for the remaining three nights. Hotels.com subsequently informed us that there would be no refund.
I replied to the Hotels.com email outlining that our refund request was in line with Hotel Europa's own cancellation policy & requesting a review of our case - I'm still awaiting a response 3 days later.
MOST DISAPPOINTED WITH BOTH HOTEL EUROPA & HOTELS.COM - POOR CUSTOMER SERVICE ALL ROUND!!👎☹️
Commentaires de Gestion de l’hôtel
13 mai 2024 par Hotel Europa Montevideo, Gestion de l’hôtel
Hello, given the incoherence of your comment, it would be easy not to respond, but we will. The policy on hotel comments is based on the service we provide, and you did not give us the opportunity to do so. Before check-in you were already predisposed not to stay, the unusual thing is because you smelled marijuana in a country where it is legal to smoke marijuana. It's really incoherent. The hotel, as I think you will realize, cannot prohibit smoking by the citizens of its country. The Europa hotel has a policy of being smoke-free, tobacco-free, and marijuana-free. The other unusual thing is to claim a refund when you purchased a non-refundable rate, that is why the hotel and hotels.com did not give you the response you expected, because it is not appropriate to refund your money, when purchasing the non-refundable rate it is not possible to cancel, modify or return any night. Criticizing a hotel without knowing its service is really unusual.
par un voyageur
Top Lage
Publié le 3 mai 2024 sur HotelsFür den Preis und die Lage des Hotels im Zentrum der Stadt ein gutes Angebot
par un voyageur
Melhorias nas instalações do banheiro
Publié le 29 avr. 2024 sur HotelsMuito boa, atendimento perfeito das atendentes. Sugestão: melhorar o chuveiro do banheiro apto 605, consertar o dispensador de sabão do box, colocar uma proteção para evitar que molhe o piso do banheiro
