Note fondée sur 7 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,6 sur 5
100 % des clients le recommandent
3,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
1 sur 5
par un voyageur

A Poorly Maintained "Camp"

Publié le 21 avr. 2024 sur HomeAway
I am not one for negative reviews and realize hard to maintain, manage properties. But it is "on the market" as a rental and you have an obligation given that to manage a few things well for your customers. That is clearly not being done with this property. What started as likely pretty mediocre quality "camp" like structure has significant deferred maintenance issues. The outside entry way is essentially plywood, frost heaved pavers, peeling paint. The door was flapping in the wind when I pulled up. Because you can't close it! The inside continues the pattern. Exposed ceiling tiles, thresholds, filthy windows, filthy baseboards, rotting window sills, serious signs of moisture issues, and overall a permeating smell, i.e. reek, of mildew / mold. It keeps going downhill. The utensils in the kitchen are a grab bag of castoffs. There is zero storage, no dressers, no closets. The rooms are tiny. The bed was poor, the blanket / comforter poor. The downstairs unit is subject to constant noise from the upstairs unit. It's as if they are in the unit with you. At times you can even hear conversations. You definitely hear every significant movement. What supposed to be a 2 night stay, one by myself and one where my wife joined me got canceled. I could not bear the idea of another night in the place, certainly was not going to share it with anyone I cared for. Ideally it would be taken off the market. The idea that Vacasa, as a premium partner, represents this property is disturbing
Commentaires de Gestion de l’hôtel
17 mai 2024 par VrboOwner, Gestion de l’hôtel
We are disheartened to read that you experienced issues that kept you from enjoying your stay. We apologize for the areas you found needing some TLC and we forwarded your feedback to the local team so they can work to improve the home for future guests. We hope you will give us another opportunity to provide you with a much-improved experience in the future.
2 sur 5
par un voyageur

management company unresponsive

Publié le 3 avr. 2024 sur HomeAway
The last review mentioned a chewed up spatula, it's still there. It's a listing for 4 people and yet all the kitchen items are missing at least one item (only 3 plates, 3 cups...). We had an issue with the smoked detector going off during the night, they said they came and took care of it but we were awaked again at 2AM with beeping (no fire or smoke notification more like dead battery) and they responded they would take care of it but for the two remaining nights we had no smoke detectors. The entry/mudroom needs to be torn down and the place looks clean upon arrival, until you look closely. Although described as economical, I would say this is an overstatement.
Commentaires de Gestion de l’hôtel
19 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, and we sincerely apologize for the inconvenience that you have experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We hope you'll give us a second chance to impress you.
2 sur 5
par un voyageur de Norfolk

Great location but…

Publié le 18 janv. 2024 sur HomeAway
Great location but cleanliness could be improved on. There was dog fur on our bed and cooking tools that had clearly been chewed on. Bathroom was nice but again, really dirty spots. Hot air didn’t distribute evenly, walkway was a sheet of ice and not sanded or salted. Last, my son left an important item behind and I’ve tried several times to reach the property team and no response or answers or give me a generic answer.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
5 sur 5
par un voyageur

Ski chalet in winter , quaint escape in summer

Publié le 13 août 2023 sur HomeAway
Quaint property with small town feel. You can really obtain some peace and quiet out here especially during summertime. Full kitchen/wifi. Multiple hiking trails nearby and it's central location in Northern VT makes it about an hours drive either direction from any major attractions (Burlington, Stowe, Lake Willoughby , Newport etc.)
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 28 avr. 2023 sur Expedia
5 sur 5
par un voyageur

Perfect.

Publié le 27 mars 2023 sur HomeAway
We wanted to bring our dog and ski at Jay Peak. The apartment was clean with new floors. The kitchen is adequate and the bathroom is brand new. The beds are comfortable and the access to the field was good for our dog and away from the main road. We totally enjoyed our visit and hope to return next year and perhaps use the whole house with friends. It is 5 minutes away from the Stateside lodge, easy!!!
5 sur 5
par un voyageur

Jay Peak Ski Trip

Publié le 28 févr. 2023 sur HomeAway
The perfect Jay Peak spot to get some quality time with just your family and friends. Peaceful and quiet away from the crowded hotels at Jay. Only 7 minutes from the mountain, you are already there and have an entire house/land all to yourselves. It’s perfect for a ski trip with quality time with your people after the last chair.