Note fondée sur 47 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,8 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Hotel is clean but area around the hotel is rough…not the best side of town.
We were on the top floor and sliding glass window did not close all the way. Also, our room compared to another family member had see through window shades. So I had to place a sheet over the window to keep the light from the parking lot from over illuminating the room at night. I did let the front desk know.
Staff was friendly and they were able to have my room ready prior to check-in time.
My major complaint is that I was charged twice. I paid for hotel in full at time of booking on hotel.com, but my credit on file (for incidentals) was charged for the entire stay at check-out. I called 3 times to address the matter with the staff and all 3 times I was told to call back due to system being down. Got my bank involved and they were able to get money from hotel for the double charge.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Dan Patel, Gestion de l’hôtel
Dear Kasinda,Thank you for taking the time to share your feedback with us. We are glad to hear you found our staff friendly and appreciated having your room ready prior to check-in. However, we sincerely apologize for the issues you encountered with the sliding glass window, the see-through shades, and the lighting from the parking lot. These concerns should not have impacted your stay, and we are addressing them to prevent future occurrences.We are truly sorry for the inconvenience caused by the double charge and the delay in resolving it. We appreciate your patience and are grateful that your bank was able to assist. Rest assured, we are reviewing our processes to avoid this happening again in the future.While we understand your concerns about the area surrounding the hotel, we hope to make the hotel itself a safe and welcoming place for all our guests.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more positive experience. Should you need any further assistance, please feel free to reach out directly to us."This response acknowledges the guest’s complaints while showing that their feedback is being taken seriously and improvements are being made.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Horrible television cable feed. Simply foreign system.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Dan Patel, Gestion de l’hôtel
Thank you for sharing your feedback with us. We truly appreciate you taking the time to provide us with your review. While we’re glad to hear that some aspects of your stay were satisfactory, we’re sorry that we didn’t meet your full expectations.Your comments regarding [mention any specific issue they raised] are very important to us, and we’re working on addressing these concerns to ensure a better experience for our guests in the future. We take all feedback seriously and use it to improve our services.We hope you’ll give us another chance in the future to provide you with a more enjoyable stay. Please feel free to reach out directly if there’s anything specific we can do for your next visit.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Poor customer service, integration of the guess, pulling room door on guess, no pravicy... bad communication skill......
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Dan Patel, Gestion de l’hôtel
This hotel is under new management, have to be. I used to stay a this hotel every time i come to Montgomery. 1st door would not open, had to wait until they changed battery. 2nd a was in room jump out of trash can. 3rd move to another room in middle of night. 4th, same thing for breakfast 2 days in a row. In the past i really enjoy staying at this hotel. I can truly say, i will never stay there aga
par un voyageur
Publié le 15 sept. 2024 sur Expedia
This hotel is under new management, have to be. I used to stay a this hotel every time i come to Montgomery. 1st door would not open, had to wait until they changed battery. 2nd a 🐀 was in room jump out of trash can. 3rd move to another room in middle of night. 4th, same thing for breakfast 2 days in a row. In the past i really enjoy staying at this hotel. I can truly say, i will never stay there aga
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Dan Patel, Gestion de l’hôtel
This hotel is under new management, have to be. I used to stay a this hotel every time i come to Montgomery. 1st door would not open, had to wait until they changed battery. 2nd a was in room jump out of trash can. 3rd move to another room in middle of night. 4th, same thing for breakfast 2 days in a row. In the past i really enjoy staying at this hotel. I can truly say, i will never stay there aga
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Dan Patel, Gestion de l’hôtel
Dear GuestThank you so much for your amazing 10/10 review! We’re thrilled to hear that you had such a fantastic experience with us. Your feedback is incredibly rewarding, and it’s wonderful to know that we were able to meet your expectations.Our team is dedicated to ensuring every guest has a memorable stay, and we’re so glad to hear that we succeeded in making yours special. We can’t wait to welcome you back for another exceptional stay in the future!Warm regards,
par un voyageur
Publié le 12 sept. 2024
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Dan Patel, Gestion de l’hôtel
Responding to a 3/5 review requires a balance of professionalism, understanding, and a focus on improving the customer experience. Here's a structure you can follow:Thank the Reviewer: Start by acknowledging their feedback.Show Appreciation for Positive Aspects: Highlight any positive points they mentioned.Address Concerns: Focus on areas where they felt things could have been better.Offer a Solution: Mention any improvements you plan to make or offer to resolve their concerns.End on a Positive Note: Encourage them to return and show that you value their business.Example Reply:"Thank you for taking the time to leave a review! We’re glad to hear that you enjoyed [insert positive aspect mentioned]. However, we’re sorry to learn that [mention the issue] didn't fully meet your expectations. Your feedback helps us improve, and we’re already working on [mention steps taken to address the issue].We would love the opportunity to make things right for you, so feel free to reach out to us directly at [insert contact info]. We hope to welcome you back soon for an even better experience!"This approach shows that you value their opinion and are committed to improving.
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Dan Patel, Gestion de l’hôtel
Dear Poul,Thank you for taking the time to leave us a review and for rating your stay an 8 out of 10! We're glad to hear that you had a positive experience overall. Your feedback is important to us, and we’re always looking for ways to improve.If there’s anything specific you think we could do better, we’d love to hear your suggestions. We hope to have the pleasure of welcoming you back soon and working towards making your next stay even more enjoyable.Warm regards,Hotel Management
par un voyageur
Publié le 29 août 2024 sur Expedia
Not only did I stay 8 days, they overcharge me refuse to give me a receipt for my company credit card. They put people in my room while I was at work, Not once but twice. the washer broke with my clothes in it. I had to hand wash my clothes, then rewash them. The dryer broke with my clothes in it so I had to take my clothes and dry my clothes. There was roaches in the room. The floor was soaking wet in front of the air conditioner and the room smelt like cigarettes smoke the whole entire time when I brought this up to them, they said there's nothing they can do about any of it. When you come out of the hotel there were prostitutes all in the parking lot and by the road and even eating breakfast in the hotel. THIS WAS A HORRIBLE HORRIBLE HORRIBLE STAY.
Commentaires de Gestion de l’hôtel
29 août 2024 par General Manager, Gestion de l’hôtel
Dear Dana,I am deeply sorry to hear about your recent stay with us. Your experience was far from acceptable, and I want to extend my sincerest apologies for the numerous issues you encountered.Firstly, I apologize for the overcharge and the lack of a receipt for your company credit card. This is not the level of service we aim to provide, and I understand how frustrating this must have been. We are reviewing our procedures to ensure this does not happen again.Regarding the room issues, including the broken washer and dryer, the cleanliness concerns, and the presence of pests, I want to assure you that we are taking immediate action to address these problems. We are conducting a thorough inspection and maintenance check of all our facilities to prevent any recurrence. Additionally, we are reviewing our cleaning protocols to ensure that such issues are promptly addressed and resolved.The security concerns you mentioned, including unauthorized access to your room and inappropriate behavior in the parking lot, are unacceptable. We are taking this matter very seriously and will be reinforcing our security measures to ensure the safety and comfort of our guests.I am truly sorry for the distress and inconvenience you experienced. We value your feedback as it highlights areas where we need to improve. Please allow us the opportunity to make things right. If you’re willing, I’d appreciate the chance to discuss this further and offer compensation for the inconvenience.Thank you for bringing these issues to our attention. We hope to have the chance to restore your faith in our services.Sincerely,Guest Services
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Dan Patel, Gestion de l’hôtel
“Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.”
par un voyageur de National City
Publié le 21 août 2024 sur Expedia
Unsafe area
Commentaires de Gestion de l’hôtel
21 août 2024 par Dan Patel, Gestion de l’hôtel
We are sorry that you stay with our hotel was uncomfortable. While we want our guests to have the best experience and value for money. Thanks for the valuable feedback and we will work towards making a better experience
